*** * ********

Huntington, AR *****

Phone 210-***-****

E-mail adz51r@r.postjobfree.com

Jodi Crabtree

Functional summary

Experienced Billing/Invoice Specialist with experience in:

Building documents and spreadsheets, billing, money management, accounts receivable, and taking orders from clients.

Communication with customers and fellow personnel concerning product orders, complaints, invoices, and incoming/outgoing product.

Training and helping new hires and junior personnel learn programs and new policies of company.

Good communicator, fast learner, comfortable with all customers and personnel at all levels.

Flexible and energetic able to operate under tight deadlines in a constantly changing and hectic environment.

Microsoft Office Suite, 70+ wpm, several web based and computer based programs (SAP Easy, McLeod, TMW, etc)

Employment

Ervin Cable Construction

Billing Clerk/Invoice Specialist- 2021-2023

Verifying and entering data for employees and subcontractors constructing mainline and Drops to members for fiber optics installation, transferring information to map/redlines to prepare for invoicing, running reports for consumption, all-sales, unbilled etc, preparing true-up and comparing unbilled to redlines and dailies to verify accuracy of all information submitted, building, generating and finalizing all invoices and dropping in customer portal, determining weekly fiber mileage completed by all crews, corrections and consumptions, final as-builts and close outs for completed feeders, using customer electronic map and geo HQ to determine poles and locations and create maps not available from customer yet, adding new extensions and information into billing applications such as CPS, creating, maintaining, and updating spreadsheets in excel and google drive, helping construction managers with various types of research to find missing billing and new extensions, training new hires, filling in for employees out on PTO in all billing divisions of our location, processing 50-100 dailies per day for company crews drops billing, team leader after change of management and departure of previous office manager, navigating operations changes and helping the team accurately complete tasks as assigned, making decisions to improve efficiency and productivity and prevent duplicate billing, researching billing discrepancies, coordinating with construction crews to rectify any issues, responding to data entry to fix error log, and assisting my superiors when task load was too heavy due to time constraints.

Frost Oil/Liberty Transport

Fuel Dispatch- 2018-2021

Dispatched fuel drivers for transport tankers as well as bobtail trucks to pipeline racks, gas stations, businesses, construction sites, farms and individuals. Exported pricing and imported into Sage/DM2 for billing department, Entered loads into DFS so they could be sent to the drivers trucks, entered drivers payroll information for HR, regulated hours of service, worked with upper management and external bulk plants to insure fuel was properly stocked and pricing was up to date, maintained spreadsheets for maintenance, average cost, and inventories, kept track of inventory at the port for incoming boats, sent coast guard notifications when boats expected, and worked with lube department employees to ensure fuel was pumped onto boat in timely manner, did troubleshooting for driver issues with suppliers, retains, spills, mixes, etc., kept track of best supplier for cost after price changes occurred throughout the day, sent notifications of price changes to customers, answered phones and ran reports.

USA Truck

Carrier Manager-2017-2018

Worked in the brokerage division, finding carriers for loads from customers. Negotiated prices for carriers to haul available loads in order to attain the best margin for the company. Worked with account managers for available loads, Helped out the asset department with undesirable lanes they had trouble covering, and carrier relations to verify whether available carriers were reputable. Reconciled loads and sent to billing once completed. Helped new hires learn the various systems and protocols we used.

Big Star Trucking/Transportation

Fuel Dispatch/Admin-2017

Dispatching fuel drivers to rig sites, racks, and delivery locations, helping AP department sending out invoices for approval, driver load reconciliation- verify all loads are entered into systems and all information is correct for billing purposes, data entry, training new hires as changes happen within the company, and billing.

Western Dairy Transport

Dispatch/Scheduling-2015-2017

Dispatching drivers to dairies/plants, scheduling barns, maintaining spreadsheets for daily operations from barn pickups to drivers hauling off and weight descrepancies, helping customers research loads, helping to streamline operations, working with other terminals to get OTR drivers in and out in a timely manner, data entry into TMW, printing reports, vacation approval, PeopleNet tracking of drivers, E-logs, and ETAs for deliveries, Lat-Lon trailer tracking to see when trailers were washed, delivered, moved, parked, etc, fielding questions from drivers and customers regarding load delivery, accident reports, drug/alcohol testing, samples, barn load times, yard drop times, and actual delivery location, as well as multiple administrative duties including answering phones, scanning, etc.

Dillon Transport

Billing Clerk/Manager’s Assistant 2014-2015

Processed all driver paperwork and entered data into McLeod for invoicing to customers and driver’s payroll for multiple terminal locations as well as local and out of state projects completed by local drivers, ran reports for customers as well as upper management to create spreadsheets containing mass data for multiple different areas and purposes. Scanning, email, faxing, filing, and other normal office duties. Communicating with customers as well as employees at other terminals within the company regarding streamlining the process across the whole company. Ordered office supplies, researched best price for multiple items necessary for the office, made fliers as reminders for things drivers and employees needed to remember to keep company legal and up to date, made sure all drivers got paperwork in on time and all deadlines met for payroll, ensured all paperwork was scanned, prepared customer spreadsheet monthly for timely bill pay, any other tasks that help was needed with.

SPFM

Broker Tracking/Outbound Coordinator 2013-2014

Prepared Rate Confirmations for Broker loads, Tracked Broker loads to ensure timely pickup and delivery of product, Handled issues that arose, including rescheduling appointments, calling warehouses to get drivers worked in and reporting problems to sales department and upper management, Prepared Freight Claims for refused or damaged product as reported by brokers-including but not limited to getting prices from sales and adjusting Freight Rate as necessary- then emailing to all parties who needed to be informed, Entered information into the portal (a company application that kept all information together and accessible to all departments), Sent e-mails to accounting for direct loads that went straight from vendor to customer, Made notes regarding detention and other fees incurred as reported by Brokers, Maintained good rapport with customers, brokers, vendors, as well as fellow employees, Communicated inbound and outbound shipments to the warehouse staff so they could space plan or stage the product before trucks arrived, verified correct information for all loads to verify product went to proper location and PO#s and SO#s were correct and that product was ready before trucks went in to pick it up, as well as anything else that was asked of me or that I noticed needed to be done.

NuStar Asphalt, LLC

Business Analysis/Customer Service 2013

Ran Daily, Monthly, and Weekly Recon Reports, Setup Customers, Sold-to & Ship-to accounts, and authorized carriers for various terminals, filing, faxing, scanning, copying, Maintained, updated, created, and distributed various Excel Spreadsheets, used Citrix, ICS, TopTech, TMS, SAP and various other programs (web-based and software-based) to get information to all levels of personnel for tracking profits, product movement, average prices for various regions, invoicing, payments, etc.

OK Foods

OTR Dispatcher 2010-2013

Dispatched 25 OTR drivers, broke down packages and prepared for billing, verified all BOLs were received, signed, and dated, arranged backhauls for loads that were more than a certain number of miles away from office, filing, DVIRs, built spreadsheets to keep track of trailers, loads, and mileage, gave new drivers orientation on in-truck computer communication systems, as well as how to properly fill out paperwork. Verified expenses and made sure drivers were reimbursed, issued gas cards and comdata checks, communicated with various warehouses about outbound product, sent BOLs, updates, and various other notifications to brokers and customers, answered phones, problem solving, damage control if production didn’t get product ready in time or something happened with the driver, equipment, weather, etc.

M&S Engineering

Administrative Assistant 2009-2010

Worked for a licensed engineer, dealing with commercial electrical transmission, distribution, and surveying. Prepared bid packages, correspondence letters and e-mails, contracts, answered phones, filing and faxing. Booked flights, motels, and rental cars for engineers, renewed licenses, permits, etc, built documents, spreadsheets, and databases.

Chuck’s Transport

Administrative Assistant 2008-2009

Worked as the Administrative Assistant to the dispatching department, billing out loads that were brokered, as well as balancing expenditures and monies made to verify invoices were paid and profits were at an optimum level, answered phones, faxed, scanned, filed and entered accounts payable and receivable into quickbooks.

Brantley Construction Company

Administrative Assistant 2007-2008

Administrative Assistant to the owner, dealing mostly with large constructions, such as: churches, stadiums, fire stations, libraries, college buildings, etc. Prepared bid packages, correspondence letters and e-mails, contracts, double checked billing and payroll checks for the Human Resource Manager, answered phones, took messages, and routed all phone calls to appropriate person, filing and faxing.

UTi-Logistics

Administrative Assistant/Account Manager 2005-2007

Started as Customer Service Representative, processing orders, dealing with customer concerns and complaints, scheduling trucks, arranging pickups and deliveries, and answering phones. Got promoted to Account Manager, where I handled all activity for my own accounts. Again got promoted to Administrative Assistant for the transportation division with all the responsibilities of earlier positions as well as small organizational and clerical tasks as needed.

Education

2019-2020 University of Arkansas- Rich Mountain Mena, AR

Associates Degree- General Studies

1999-2001 Rich Mountain Community College Mena, AR

Business Management/ Computer Technology

1998-2000 Waldron High School Waldron, AR

References

Available upon Request

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