Customer Service Team Member

GOLDLEANER RENEE CARLOCK

619-***-**** San Diego CA adz50z@r.postjobfree.com

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated cashier and stocker with 10 years of experience in Customer Service, Cashier, and Food Service Worker. Accomplished various tasks daily, including inventory, stocking shelves with depending on what area I was in we always have to keep the shelves full and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Guest Services with dedication to efficiency and accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Professional

Summary

Skills • Database Management

Strong Working

Relationships

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• Freight Expertise

• Customer Service

Familiarity with DOT

Regulations

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• Teamwork and Collaboration

• Safety

Vehicle Cleaning and

Maintenance

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• Licensing Requirements

• Serve Customers

• Map Reading Skills

• Signature Verification

• Ability to Lift 50 Pounds

• Delivery Record Keeping

• Delivery Verification

• Excellent Sense of Direction

• Current CDL License

• Complex Problem-Solving

Verbal and Written

Communication

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• Basic Math Skills

• Fluent in English

• Shipping and Packaging

• Inventory and Stocking

• Food Delivery

• Customer Response

• Responsible Driver

DELIVERY DRIVER, 01/2020 - Current

Door Dash, California

Work History

• Completed on-time deliveries by choosing best and most efficient routes.

• Delivered packages to customer doorsteps and business offices.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Completed rush deliveries on tight timetables to satisfy customer needs.

• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

• Answered common customer questions, accepted payments and completed paperwork at delivery FOOD SERVICE WORKER, 01/2023 - 08/2023

Lolita's Mexican Cuisine, San Diego, CA

SEVEN ELEVEN, 05/2019 - 11/2022

Seven Eleven Stores/Lorena's Taco Shop, San Diego California/Texas and pickup locations.

• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Developed and maintained positive relationships with customers to enhance service.

• Greeted customers at counter to fulfill requests and answer questions. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

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Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

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• Operated dishwashing and sanitizing equipment according to manufacturer instructions. Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

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Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

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• Greeted customers and answered inquiries regarding menu items and specials.

• Processed customer payments and balanced cash drawers. Kept register accurate through correct billing, payment processing, and cash management practices.

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• Utilized POS system to receive and process food and beverage orders.

• Cut, sliced and ground meat, poultry and seafood to prepare for cooking. Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.

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• Handled administrative requirements, maintained records and submitted operational reports.

• Prepared and delivered investigative reports and briefings.

• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

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• Restocked and organized merchandise in front lanes.

• Quickly and accurately counted drawers at start and end of each shift.

• Communicated with customers and team members to solve problems. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Processed both cash and card purchases and returns.

• Operated POS cash register and equipment to collect payments.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

• Supervised cashiers to boost customer service levels, check accurate balance for transactions and LEAD TEAM MEMBER, 02/2019 - 09/2020

SUBWAY®Restaurants, El Cajon, CA

CUSTOMER SERVICE REPRESENTATIVE, 10/2008 - 11/2012 Target, San Diego, CA

promote smooth operations.

• Increased customer loyalty and retention.

• Controlled merchandise zoning and monitored compliance with merchandising guidelines.

• Educated employees on register use, merchandising, and customer service. Mentored new team members on POS system operation, customer service strategies, and sales goals.

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Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.

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• Reconciled daily totals to maintain balanced and compliant ledgers.

• Operated cash register to record transactions accurately and efficiently.

• Handled cash with high accuracy and took care to check bills for fraud.

• Worked with floor team and managers to meet wide range of customer needs.

• Responded promptly to requests for assistance, spills and customer inquiries.

• Maintained current knowledge of store promotions and highlighted sales to customers.

• Processed refunds and exchanges in accordance with company policy. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

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• Checked personal identifications during alcohol and tobacco sales.

• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

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Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

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• Built strong relationships with customers through positive attitude and attentive response.

• Mentored and guided employees to foster proper completion of assigned duties.

• Supervised team members to confirm compliance with set procedures and quality requirements. Conducted training and mentored team members to promote productivity and commitment to friendly service.

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Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

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• Operated various machines used in production processes.

• Managed inventory of parts and components.

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times. Participated in team meetings and training sessions to stay informed about product updates and changes.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

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Certified : Medical Assistant

UEI College San Diego California - Downtown San Diego, 08/2020 Basic Education : High School Diploma

Lincoln High School - San Diego, CA, 06/1996

Education

Contact this candidate