Key Accounts Account Manager

*

Eustaquia Osie C. Roxas

***** ******** ****** #**, *** Angeles, CA 90066

Phone: 310-***-****, Email: *******@*****.***

Professional Summary

Experience Chargeback & Trade Deduction Analyst with a demonstrated history of working in the food, beverages & toy industry. Throughout the course of my career, I developed strong analytical and problem-solving skills to facilitate timely and accurate clearing of valid deduction and collecting past due invoices. Professional Experience

Guayaki Yerba Mate

Venice, CA 90291

AR Specialist – Key Accounts

Dec 2022 – Present

Encompass, NetSuite

• Perform complex account reconciliations involving retrieving the remittance advice, deduction research, portal access, uploading data to ERP.

• Apply cash to invoices based on remittance advice ensuring accuracy and attention to detail.

• Perform collection efforts by making calls, sending emails, following up and documenting all communication in the system.

• Report weekly on status of outstanding invoices.

• Resolves complex customer deductions, billbacks, placement fees, fines, rebates, incentives, shipment/returns disputes.

• Investigates dispute claims by gathering information to validate collectability (i.e., proof of delivery docs, contractual rebate/incentive agreements etc.)

• Files dispute with customer in timely manner. Follow up on resolution consistently.

• Escalates unanswered dispute with customer/Account Manager to obtain dispute status/resolution.

• Produce and distribute weekly deduction status reporting to management/sales team.

• Work closely with sales to identify deductions and obtain approvals.

• Cleaned up the key accounts from 2021 to present.

• Collected ~1.7MM from 2021, 2022 & 2023.

• Started training in NetSuite for trade spend.

King Hawaiian Bakery

Gardena, CA 90248

AR Analyst – Key Accounts

Mar 2020 to Nov 2022

SAP, True Commerce & High Radius

2

• Validate and process invoicing data daily in a fast-paced goal-oriented AR department.

• Provide outstanding customer service regarding billing and AR related issues, process and review account adjustments and resolve client discrepancies.

• Provide excellent, conscientious communication and follow up effectively with customers regarding their accounts. Establish and maintain effective and cooperative working relationships with customers and all internal teams.

• Track AR collections outreach and responses in a spreadsheet and review during weekly AR Meeting.

• Post incoming payments and deposits weekly and ledger reconciliations monthly. Review accounts and report issues to supervisor.

• Process Deductions & EDI Issue.

• Research and validate payments at time of posting if no details are provided for accurate posting to the customer's account.

• Meet defined department goals and activity metrics.

• Support annual audit and any other projects as assigned. Think! Dba Glanbia Performance Nutrition

Los Angeles, CA 90066

Cash application, Chargeback &Trade Deduction Analyst Jun 2015 - Sep 2020 * 5 yrs & 5 mos

SAGE, SAP, SPS Commerce & Exceedra TPM System

•Compile, review, research and reconcile trade spend deductions from customer remittances like DOT, Target, Gilson’s, Walgreen, Supervalu, UWG, Albertson, CVS, Europa, World Pantry. Some of the deductions are allowances, discounts, shortages, damages, penalties, MCB’s, advertising. promotion spend, demos, Trade show, New Item Placement, post audit, return of goods, non-comp.

•Monitor actual spend & spend forecast of promotional products and review all approved deductions for promotions if valid using the Exceedra system. Assist sales not to overspend on their forecast.

• Ensure deductions are properly categorized & coded to correct customers, brand & deal.

• Researched and resolve chargeback disputes placed by customers due to erroneous freight carrier Deliveries.

• File claim to freight carrier companies for shortages and damaged product delivered to the customers

•Disputed & Collected 1.5M invalid deductions.

•Maintain a strong relationship and coordinate directly with Sales, Customer Services staff, Customer's contact to obtain necessary paperwork to verify deductions & process payments for promo activities.

•Generate weekly report to track and increase visibility of open sales order and credit limit. Present reports with recommendations for actions.

•Reach out to EDI team to resolve any issue interfering with the proper submission of invoices.

•Assist in month end closing activities.

•Perform Cash Application & Journal Entries, ensuring accurate posting of cash, deductions, and credits in a timely manner to correct customer's accounts.

•Review customer AR balances on regular basis. Prioritize and contact customers with overdue balance.

& obtain payment information. Checked accounts with debit or credit balance. 3

Jakks Pacific Inc.

Malibu, CA 90265

Cash Receipts Specialist

Jul 2007 - Jun 2014 * 7 yrs

JD Edwards, Dun & Bradstreet System

•Daily download of checks, wire and credit card from lockbox for domestic and international.

•Attached sufficient backup for all payments.

•Distribute composite report and inform incoming payments to different departments.

•Enter high volume of cash, wire, credit card, invoices, deductions, and write off per line item, process 100 to 1000 invoices and deductions for Wal-Mart only.

•Review, research, code deductions including noncompliance, shortage, POD, & defective return.

•Process Journal Entry for Intercompany account and Non Accounts Receivable (A/R).

•Research and resolve issues interfering with the proper application of cash receipt.

•Communicate with credit and collections departments, JDE admin, banks, if there are any issues on the remittance advice, JDE system, coding, lockbox, credit card, wire/ACH instructions.

•Process credit application and set up new account profile in the system.

•Check Dun & Bradstreet, Experian report and get at least 3 credit references to check the credit history of the applicant.

•Update client info including allowances, remove hold, credit amount & term, ship & bill to address.

•Process orders, credit card settlement, check backorders & merchandise stocks, add freight fees.

•Train new cash receipts employee and implement new procedures to streamline the cash application for credit and collection department.

•Ensure payments are processed in a timely manner and late fees are avoided.

•Back up to AP. Administer changes to the Accounts Payable system by creating new vendor accounts in database and updating existing vendor accounts for changes to remittance addresses, terms & other information.

•Assist A/P Supervisor with research projects and reports as needed.

•Organize and maintain Accounts Payable filing systems. Wilshire Associates, Inc.

Santa Monica, CA 90401

AR & AP Specialist

Apr 2005 – Jul 2007 * 2 yrs 4 mos

Quickbooks & Excel

• Assisting the Senior Account Analyst in all international transactions for Europe and Australia.

• Process A/P, PO, Travel Expense.

• Cash management, wire transfer in usd & euro.

• Reconcile 27 bank accounts and PMG accounts.

• Keep tract of the Loan schedule.

• Process month end report, Balance Sheet, Profit & Loss consolidation of 27 Private Market Group.

• Assist the Private Market Groups re: capital call and distribution request.

• Collect past due invoices, enter cash receipts, resolve client's queries re: invoices. 4

Pacific Income Advisers

Santa Monica, CA 90401

Account Administrator

Apr 2000 – Apr 2005 * 5 yrs & 1 mo

Microsoft Access

•Review, compile, and verify all new accounts paperwork to ensure they are complete & accurate with regard to product strategies, restrictions, and initial values.

• Processing daily activities like deposits, withdrawals, terminations, debit balance.

• Research and resolve back office/branch/trader/associates, director/reconciliation dept with the queries.

• Keeps abreast of all changes, procedures, policies relating to the accounts, programs and coding.

• Daily operations & setting up procedures for new accounts department.

• Maintain the database for 6,700 accounts & financial advisor's profiles, follow up on missing info.

• Prepare weekly and quarterly report for the principals.

• In charge of training new employees.

• Send a welcome letter for client with ADV part 2 enclosed and thank you letter for financial advisor.

• Annual mailing of ADV cards for all the existing accounts. Reference: upon request

www.linkedin.com/in/eustaquia-osie-roxas-65a05670

Education

University of the East

Bachelor of Science in Business Administration

Field Of Study: Finance, General

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