Katherine Henderson

270-***-**** adz505@r.postjobfree.com Bowling Green, KY 42101

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Table setting arrangements

Food inspection

High-volume dining

High-energy attitude

Inbound and Outbound Calling

Problem-solving abilities

Adaptive team player

EXPERIENCE

SERVER, RYANS AYCE MARKET PLACE, January 2020-November 2020 BOWLING GREEN, FL

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Prepared salads, appetizers and garnishes to assist kitchen staff. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Provided exceptional service to high volume of daily customers. Greeted newly seated guests promptly, filled water glasses and brought bread to table. Caregiver, ANN ROGERS, April 2019-November 2019

BOWLING GREEN, KY

Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Followed care plan and directions to administer medications. Monitored vital signs and medication use, documenting variances and concerning responses. Laundered clothing and bedding to prevent infection. Assisted patients with daily personal hygiene.

Helped clients with personal needs from exercise to bathing and personal grooming. Inbound Call Center Representative, Perot Systems, February 2016-March 2018 BOWLING GREEN, KY

Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships. Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.

Processed exchange requests in computer system.

Displayed strong telephone etiquette, effectively handling difficult calls. Provided customer service and issue resolution to increase QA satisfaction levels. WAH CALL CENTER AGENT, Concentrix, March 2013-August 2015 BOWLING GREEN, KY

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed high-volume of inbound and outbound customer calls. Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

EDUCATION AND TRAINING

Some College (No Degree)

MEDICAL BILLING AND CODING, KCTCS, LOOP DRIVE

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