Shakandra Y. Dunning

CELL: 229-***-**** adz4zd@r.postjobfree.com

PROFILE SUMMARY

Detailed-oriented, reliable, and forward-thinking professional, with verifiable track record of accomplishing assigned duties by coordinating and building positive rapport with customers. Equipped with combined dynamic organizational skills and leadership skills, planning, and directing operations and complex schedules. Articulate communicator; accustomed to developing and maintaining positive relationships with all levels of individuals of diverse backgrounds. Expert in delivering consistent customer service to ensure customer satisfaction and management. Responsible for supervising operations, activities, volunteers and staff of a County senior center; ensures provision of home delivered and congregate meals and transportation for seniors in the community. Responding to crime scenes to make assessments and perform investigative tasks. Taking photographs and video recording crime scenes. Identifying and collecting physical evidence, and making notes. Gather evidence, and take photographs for degree preparation. Obtain evidence at the crime scene, creating reports of the findings, analyzing the evidence in the lab, and testifying in preliminary mock court. Report the findings of the analysis to superiors.

PROFESSIONAL SKILLS

Excellent leadership, communication and interpersonal skills, and management

Handle customer inquiries in accordance to established service policies and procedures

Strong organizational and multitasking skills

Familiar with lab atmosphere policies and procedures.

Knowledge of some lab utensils and machines

Good with computer and problem-solving

Excellent ability to communicate effectively with, vendors, staff and general public

Great attention to details and conflict resolution skills

Venipuncture/Capillary Blood Collection

Empathetic Customer Service.

Excellent Communication Skills.

Specimen Preparation.

Medical Records Data Entry

High-Powered Microscopes

Chromatography

Various Cameras and Photography Techniques

Various Light Sources.

PROFESSIONAL EXPERIENCE

McCane Labs

Phelebotomy Technician December 2020

Conducting and supporting scientific investigations and experiments

Planning, setting up and undertaking controlled experiments and trials

Recording and analyzing data

Demonstrating procedures

Collecting, preparing and/or testing samples

Maintaining, calibrating, cleaning and testing sterility of the equipment

Writing reports, reviews, and summaries

Keeping up to date with scientific and technical developments

Perform venipunctures of fellow classmates

Performed various test for patient diagnosis

Adhere to all HIPPA and company policies for safety

Extracting blood from patients through venipunctures or finger sticks.

Analyzing blood specimens using the correct testing equipment, when necessary.

Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients.

Council on Aging Americus, GA January 19, 2019- Present

Center Manager

• Plans, organizes, assigns, supervises, reviews and evaluates the work of assigned staff.

• Recommends selection of staff; trains staff in work procedures; administers discipline as required.

Provides input into division’s budgetary and goal setting processes; oversees and manages expenditures; ensures adequate supply inventories.

• Completes welfare checks via phone; problem solves and responds to crisis situations; refers clients to resources as needed.

• Assists clients with registration processes for access to senior center services.

• Conducts individual and family assessments through home and/or office visits.

• Develops and maintains ongoing working relationships with other social services agencies, organizations, services clubs, and community groups; participates in active outreach at events in the community.

• Represents the County at meetings and events with other agencies and the public.

• Performs daily, monthly, quarterly, annual reporting and data entry.

• Ensures compliance with all federal, state, local, and department laws, regulations, and requirements.

• Ensures that food preparation equipment, cooking and serving utensils, kitchen work areas and the dining area are orderly, clean and sanitary.

• Oversees building/facilities operations such as repairs, janitorial maintenance, security, and safety issues; reports need for repairs and follows-up on services.

• Evaluates and monitors assigned activities/programs and recommends improvements.

• Investigates service complaints and recommends remedial action if required; ensures the quality and consistency of services provided by assigned staff.

• Performs duties of center staff as required.

The UPS Store Americus, GA, Albany, GA June 2014- December 2017

Store Manager

Sales Associate

Maintained Website information for advertising

Maintained office in a neat clean and organized manner

Prepare and mail checks.

Operated and maintain different kinds of office equipment such as photocopiers, fax machine, laminating machine, cutter, and binding machine.

Trusted to open and close the store depending on the shift

Ship package via UPS and USPS

Provide excellent customer service skills and the ability to manage a team for peak performance in a retail- service environment.

Notarize documents upon customers request using best judgment

Retrieve and update package shipping via UPS Preferred line

Manage day-to- day operations of a retail location

Opening and closing center

Manage the productivity and world class customers service delivery of the team

Effective verbal and written communication skills

Accounting knowledge and computer applications

Ability to stand for several hours at a time and ability to lift 50-75+ lbs.

Ordered and maintained office supplies

Created reports, and presentations using the appropriate computer programs

Trained and supervised sales associates

Reported inventory directly to owner

Scheduled and directed staff in daily work assignments.

Efficiently resolved problems or concerns to the satisfaction of customers.

Assigned tasks and oversaw the direction of employees to ensure compliance for quality control guidelines.

Developed and maintained exceptional customer service standards.

Assigned tasks and oversaw the direction of employees to ensure compliance for quality control guidelines.

Developed and maintained exceptional customer service standards.

Formulate work schedule for various employees

Create business cards, fliers, banners, invitations, and labels, etc.

Process shipments for various in-house account holders

Operate Ricoh printers and troubleshoot

Process payment on accounts for various companies and provide billing statements monthly

Pizza Hut

Shift Manager, Americus, GA February 2013- February 2014

Open and close operations

Provide excellent customer service

Weekly and daily inventory

Set goals for team members

Make products within guidelines of company standards

Make daily deposits

Balance till and control till access

Supervise and train employees

Place orders weekly in correspondence with revenue and inventory

Assist various retailer with merchandise upon delivery

Cleaning duties

Process new-hire information

Follow all Serv-Safe guidelines

Hillside Manor Apartments

Secretary, Americus, GA October 2010- December 2011

Process new and residing tenant information for leasing

Process tenants payments via Wells Fargo banking system

Greet and provide tour of property

Update tenant information via Yardi computer program

Organizational Skills

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Complete forms in accordance with company procedures.

Compose, type, and distribute routine correspondence, and reports.

Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

Locate and attach appropriate files to incoming correspondence requiring replies.

Mail newsletters, promotional material, and other information.

Maintain scheduling and event calendars.

Make copies of correspondence and other printed material.

Learn to operate new office technologies as they are developed and implemented.

Manage projects, and contribute to committee and team work.

Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.

Order and dispense supplies.

Prepare and mail checks.

Provide services to customers, such as order placement and account information.

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Schedule and confirm appointments for clients, customers, or supervisors.

Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Subway

Sandwich Artist June 2007- February 2008

Demonstrated integrity and honesty while interacting with guests, team members, and managers.

Maintained high standards of customer service during high volume, fast-paced operations.

Prepared all food orders within a 2-3 minute time frame.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Reported to each shift on time and ready to work.

Prepared meats, vegetables, desserts, according to customers' orders and company procedures

Weighed meat ingredients for sandwiches

Provided customer service over the phone for catering orders

Cleaned and sanitized work areas, dishes, and utensils

Trusted with money and bank deposits, and manage the store when owners are out of town

Help train new employees and work well with existing ones

learned communication skills and am expected by co-workers to handle tense situations

EDUCATION & CERTIFICATIONS

McCane Labs- Phelebotomy Macon, GA December 2020

Bachelor of Science Forensic Science, Minor- Chemistry

Darton State College Albany, GA Current

Americus- Sumter High South Campus Americus, GA May 2006

Georgia Work$ Program

Certificate #: S95XJ426KMFM Date Issued: April 18, 2011

Notary Public C-00006920, W-00225094

Date Issued: September 22, 2020 Commission Expires: March, 22, 2023

Serv-Safe Certified: 20137809

CPR Certified: GXCYNV

REFERENCES

Available upon request

Contact this candidate