Bendrick S. Humphrey

C: 972-***-****

adz4z9@r.postjobfree.com

OBJECTIVE STATEMENT

Seeking to leverage my claims adjuster and estimator skills within the Dallas-Fort Worth, TX area. PROFESSIONAL SUMMARY

Talented claims adjuster & goal-oriented individual with strong leadership qualities. Ensuring all claims and adjustments are investigated and completed without bias. Committed to addressing all issues within first contact, while being empathic and efficient, adhering to company policy and procedures. Successfully negotiating with policyholders to settle all claims. Constantly improving ways to do business with the corporation by being receptive to feedback and applying them to everyday situations. Thrives in demanding and challenging work environments, excels under pressure and adapts easily to changing situations and priorities. Strong negotiator and effective influencer. Demonstrate the ability to follow directions. Skillfully communicates complex information clearly and concisely. Collaborative problem-solver, high-achieving producer on independent and cross-functional team projects. EXPERIENCE

Total Loss Claims Specialist

Pilot Catastrophe/State Farm-Irving, TX

August 2018-June 2023

• Investigate, determine coverage of loss and adjusts all elements of assigned Total Loss claims

• Responsibilities include specializing in auto damage, general catastrophe, and daily claims.

• Reviewed prior claims using ISO, and claim history.

• Investigate claim damages using internal and external resources. Investigation steps include speaking with the insured and other involved parties such as repair facilities, requesting and receiving field investigation report, research on past claim activity

• Determine policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied.

• Updating policyholder of any changes or adjustments

• Maintain accurate and current claim file documentation throughout the life cycle of claim cases.

• Determine and negotiate settlement amounts for damages claims within assigned authority limits.

• Maintain accurate and current communication with insured to close claim files upon completion of final payment CAT/Property Claims Adjuster

Worley Catastrophe/American Integrity & Liberty Mutual-Carrollton, TX May 2017-April 2018

● Appointed to oversee claims caused by Hurricane Irma

● Investigate, determine coverage of loss and adjusts all elements of assigned Property Loss claims

● Validate homeowners’ complex water, general catastrophe, and daily claims.

● Research prior claims using Xactanalysis, ISO, and claim history.

● Investigate claim damages using internal and external resources; Including speaking with the insured and other involved parties such as policyholders, contractors, claimants, agents, witnesses, and fraud investigators

● Conducting field investigation report, requesting research on past claim activity, material supply and/or pricing

● Determine policy coverage through analyzing investigation data and policy terms (approval or denial of claim)

● Notify party of coverage of any issues.

● Establish reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings.

● Maintain accurate documentation throughout life cycle of claim

● Determine & negotiate settlement amounts for damage claims

● Successfully closing out claim with completion of final payment Independent Claims Adjuster

Prime Consulting Group & The Best IRS

October 2014- March 2017

• Traveling claims adjuster across multiple state lines; (Columbia, MO, Duluth, GA & Irving, TX)

• Relocated as needed to fulfill different assignments

• Examine evidence presented regarding claims

• Thoroughly investigate to ensure accurate statement information

• Contact relevant parties such as medical physicians, employer or consult police report

• Report any findings of fraudulent claims

• Negotiate settlement claim with parties

• Maintain accurate and detailed records regarding claims

• Authorize payments to settle claim with final payment Sr. Technical Recruiter

WNC

December 2011- July 2015

• Recruit technical, engineering, leadership, and corporate positions

• Manage a full cycle recruitment desk to include intake sessions with hiring partner to create effective inclusive job descriptions

• Review job posting locations, sourcing strategies, and determine an ideal candidate profile

• Post the position on internal and external sites that will capture a competitive and diverse candidate pool

• Drive the candidate experience within the recruitment sphere to include pre-screen interviews

• Schedule on-site and or virtual interviews, and request timely feedback on applicants

• Promote the company's brand to candidates by sharing information on our culture, benefits, and professional development opportunities

• Negotiate salaries, maintain internal equity integrity, relocation, sign-on bonus, and immigration sponsorship discussions (if required) with candidates; generate offer letter if accepted

• Utilize advanced sourcing techniques, including, but not limited to, Boolean searches, XRay, Chrome Extensions, Search Engine Optimization (SEO), and networking/referrals to identify and contact passive and active prospects.

• Maintain talent pipelines based on specialty in order to fill current and future needs,

• Keep detailed reports on all pipeline prospects,

• Actively market for hard to fill positions through job boards, social media, and virtual career events

• Reduce fill rate time by delivering strong candidate pools

• Serve as a subject matter expert for all diversity and technical recruitment efforts MOCA Supervisor

Encore Payment Systems-Dallas, TX

December 2006-November 2011

• Supervise staff of 20-40 representatives daily

• Motivated and coached individually or groups by understanding & supporting diversity

• Delegate daily tasks and duties to junior team analyst

• Supervising and overseeing quality control for entire department

• Effectively establishing strong team; emphasized continued development

• Scheduled and managed appointments for field agents.

• Corresponded with field agents and team to maintain working relationship(s).

• Monitored live recordings.

• Navigated system of appointments and recordings.

• Attached calls to ticket using Encore’s system.

• Located call recordings in ACR Browser.

SKILLS/HIGHLIGHTS

Database and Website Training

Xactimate 28 proficiency

ECS Experience

CVO Experience

Cross-training for new hires

Fundamentals of Adjusting Training

EDUCATION, CERTIFICATES AND MEMBERSHIPS

● Bachelor of Science- (Los Angeles); University of Houston; Mountain View Community College

● High School Diploma

● 2017 TWIA/TFPA Desk Examiner Certification

● Auto, Property, & Fire Certification

● CIC Certification

● Licensed adjuster in multiple states; Texas, Oklahoma, Louisiana, Florida, Georgia, Alabama, & South Carolina

*References Gladly Provided Upon Request*

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