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Email: adz4z0@r.postjobfree.com

D. Lenai Wilson, CSM

PROFESSIONAL SUMMARY

Highly functional Business Analyst and Certified Scrum Master with 6 years in the logistics and healthcare sectors. Adept at analyzing business processes, identifying improvement areas and implementing effective solutions while facilitating Agile methodologies to ensure successful project delivery. Skilled in leading the development, execution, and maintenance of projects, ensuring timely delivery, budget adherence, and high-quality standards. Proficient in managing multiple interdependent projects and leading cross-functional teams to achieve project objectives. Leveraging past learnings to enhance project implementation, compliance, and utilization. Experienced at bridging the communication between technical teams and business stakeholders, while maintaining high-quality standards and exceeding customer expectations. SKILLS

Certified Scrum Master (2023)

Project Coordination and Management

Project Implementation

Facilitation and Mentorship

Risk and Issue Management

Agile and Scrum Methodology

Customer Service

Business Analysis

Technical Documentation

Project Outlining

PROFESSIONAL EXPERIENCE

Pick Source LLC, Savannah, GA JANUARY 2020 - SEPTEMBER 2023 PROJECT MANAGER BUSINESS INTELLIGENCE (BI) ANALYST

● Directed and coordinated transportation projects, focusing on the development and implementation of BI systems, ensuring adherence to high-quality standards, budget constraints, and timely delivery using Agile Methodologies.

● Served as the Scrum Master, facilitating agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring successful project delivery.

● Conducted comprehensive requirements gathering sessions with stakeholders to document business requirements, user stories, and acceptance criteria for various projects, focusing on CRM (Salesforce), marketing, sales, and customer service analytics.

● Managed project performance, monitored multiple projects with interdependencies, providing guidance to cross-functional teams with up to 60 members consisting of Business/IT and external entities.

● Led the effort to effectively communicate and collaborate with external and internal customers to analyze business needs and functional requirements, managing deliverables and schedules, while ensuring the implementation of the agreed SOW.

● Ensured accurate and complete traceability was present between all Federal/State Regulations, Stakeholder Requirements, System Integration Requirements, and Mapping documents to provide the most accurate perspectives.

● Developed and adjusted project plans, tracked key milestones, and reported project status, risks, issues, and changes to stakeholders, governance, and key staff.

● Created and maintained comprehensive documentation, process flows, data flows, and functional/technical specifications related to data and Customer data platform.

● Utilized BI tools (Power BI and Excel) to assist in testing and user acceptance from business requirements.

● Collaborated with cross-functional teams, stakeholders and SMEs to analyze the current state of the business processes to resolve any conflicts or impediments to ensure project success.

● Managed project scope effectively in addition to detailed requirements and deliverables smoothly into production and successfully delivered on business needs and values.

● Developed and maintained comprehensive project documentation that supported assessments of B2B operations and ensured adherence to Project Management standards for project closure

● Collaborated on and spearheaded the management, communication, necessary revisions, and company-wide HR policies and procedures updates.

● Utilized company resources to identify budget and ensure service requirements were maintained.

● Achieved a 98% on time delivery rate and increased revenues by 150%, implementing efficiency improvement solutions and enhancing productivity.

Agape Hospice, Marietta, GA JUNE 2018 - JANUARY 2020 PROJECT COORDINATOR CLINICAL SYSTEMS ANALYST

● Served as a key liaison between customers, project team members, and technical teams, while focusing on ensuring all parties implemented solutions meeting diverse needs

● Troubleshot functional issues and supported stakeholders with general questions/issues related to assigned systems.

● Configured workflow and dashboards based on project team and client needs.

● Led the effort to effectively communicate and collaborate with external and internal customers to analyze business needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Documentation, Business Use Cases, Clinical Process Flow.

● Managed project scope effectively in addition to detailed requirements and delivered application smoothly into production and successfully delivered on business needs and values.

● Constructed a detailed Management Plan consisting of key components such as Requirements, Change Control, Processes and Techniques, and Requirements Risk Communication.

● Collaborated with stakeholders and SMEs to analyze the current state of the business processes, identify gaps and areas that can be improved.

● Led scrum stand-up meetings and facilitated project team status meetings to obtain schedule, issues, risk, and dependency updates.

● Managed issues, risk, dependencies, and change requests following established PMO guidelines.

● Leveraged SQL skills to develop and maintain technical documentation, ensuring the clear and articulate communication of technical information for data governance, cataloging and analysis.

● Analyzed and documented intricate business processes and system requirements, focusing on CRM systems like HospiceFirst and Hospice RX.

● Implemented solutions for receiving and filing medical records resulting in overall operational efficiency for storing and retrieving documentation.

TECHNICAL TOOLS

OS: Windows 7/10, MAC

Software: Office 365 Suite, Google Office Suite, HospiceFirst, HospiceRx Tracking: Trello, Mural, Slack

Business/Data Analysis: Advanced Excel, Jira, Power BI, SalesForce, SQL, Servicenow, MS Project Business Communications: Zoom, MS Teams, Skype for business EDUCATION

Middle Tennessee State University Murfreesboro, TN Business Administration, Minor: Economics and Finance, December 2017 Certifications

Certified Scrum Master 2023

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