Technical Support Customer Relations
Resume:
Jesse G. Gonzalez
Moline, Illinois
*********@*****.***
Objective: An interesting and rewarding position with a growing company
Experience: Stefanini IT Solutions Davenport, Iowa
IT Specialist 08/2007- 07/2022
Executed technical support on software applications and hardware components via
telephone, and Network – both LAN and WLAN issues;
also assisted users with their mobile device issues
Performed Network Administration; Active Directory; RSA Administration ; MS Exchange Server ; Airwatch; Egnyte; Mimecast; and other applications
Executed technical support on Software installation issues
Maintained public relations with customers
Worked with upper level technicians to find solutions for customer issues
Premium Home Products (Select Improvement-Acri) Milan, Illinois
Telemarketing 02/2006 to 08/2007
Performed assigned duties under direction of experienced personnel to gain knowledge and experience.
Executed daily operations of acquiring appointments for sales force.
Received training in several departments, such as customer relations and sales.
Became familiar with line and staff functions, operations,
Observed experienced workers to acquire knowledge of methods, procedures and standards required for performance of departmental duties.
Bi State Home Improvement Moline, Illinois
Telemarketing 12/2004 to 02/2006
Telemarketing
• Performed assigned duties calling homeowners.
• Received training in several departments, such as customer relations and sales.
• Became familiar with line and staff functions, operations.
• Executed daily operations of acquiring appointments for sales force.
Propro Corp Moline, Illinois
B2B Advertising Sales 01/ 2004 to 12/2004
• Conducted sales calls with existing and new small businesses nationwide.
• Identified customer needs and preferences.
• Developed relationships with customer base.
• Met sales and quality targets on a consistent basis.
• Provided sales leads to account sales manager.
• Maintained and updated daily activity logs.
Independent Insurance Agent
Insurance Sales May, 1998 - 2003
Compiled lists of prospective clients to provide leads for additional business.
Contacted prospective clients and explained features and merits of policies offered,.
Recommended amount and type of coverage based on analysis of prospect's circumstances and utilized persuasive sales techniques.
Calculated and quoted premium rates for recommended policies, using calculator and rate books.
Called on policyholders to deliver and explain policy, to suggest additions and changes in insurance programs, and to make changes in beneficiaries.
Collected premiums from policyholders and kept records of payments.
Sold Insurance to new and current clients
Education: Western International University Phoenix, Arizona
Associates Information Technology 2007
University of Phoenix Phoenix, Arizona
Bachelor’s Degree 2010
References: Available upon request
Contact this candidate