Real Estate Customer Service

REAL ESTATE EXPERIENCE

Residential Real Estate Sales Career Metrics: 100% of listings SOLD 99% of sales price vs. original list price Average 20 days on the market All contract price were within +/- $5,000 of the appraisal price 80% success rate listing appointments.

Created various marketing tri-fold brochures, flyers, charts and graphs, listing marketing binders, Real Estate Transaction Tracking System, Lease Agreement, Lease Application, Move in/out Inspection Form, Gmail Contact Database Management System.

Lead On-site Agent for multiple new construction communities from grand opening to closing out a community. Used creative marketing strategies with vendor samples. Created marketing flyers and community availability/ elevation plat map. With a zero budget for a contact database, I created my own Gmail Contact Database Management System to track all prospects and clients. Established relationships and coordinated with the community General Contractor and Sub-Contractors on every stage of construction. Assisted the General Contractor in building more favorable model homes for sale by being involved in the selection process for different Model Elevations, color pallets for exterior and interior paint, carpeting, hardwood flooring, stone and brick colors, cabinets and countertop color combinations, kitchen appliances, light and faucet fixtures, bathroom mirrors, wood and iron rod banisters, etc. Consulted buyers with fully custom built homes: Plot Selection

(basement/slab), Model Elevation Selection Process, all colors and materials selections aforementioned above.

Full Service Property Management: Project manage full renovations, Market rent price evaluation, Advertise property with quality pictures and YouTube video property tours, Screen applications, Employment and current landlord verifications, Move in/out inspections, Collect rent, Coordinate repairs, Annual property report, Facilitate eviction process and represent landlord in court.

Project Manager: Manage a team of contractors that do full property renovations… roofing, exterior siding and brick work, drywall work and painting, full kitchen and bathroom remodel, flooring, HVAC Systems, electrical, plumbing, landscaping, tree cutting and stump grinding services, fencing, decks and patio pavers, concrete

(driveway and patio), lawn service maintenance, and house cleaning service.

Expert in Microsoft Office Enterprise Suite including Publisher, Adobe Acrobat Professional including Photo Shop, Public Tax Records, Market Trend Analysis, GAMLS, FMLS, eSignature Programs, Gmail Contact Database Management System.

Quick learner, sensational people skills, team player, strong work ethic, great organizational skills, extremely detailed oriented, excellent communication skills (written and verbal), exceptional problem solver, phenomenal training/mentoring skills, brilliant negotiator, well-trained property value evaluator, and unrivaled closer and administrative combo skills.

MANAGEMENT EXPERIENCE

Lead On-site Agent for new construction: Trained and mentored 5 assistants which lead them to be promoted and became successful lead on-site agents.

Lead Project Coordinator for FedEx Office: Managed 7+ team members per shift; Trained new team members

(training store for the area); Performed administrative tasks to close the store; Oversaw projects from taking the order, to production, then quality control before the completed product was delivered to the customer.

General Manager for Waffle House: Operation hours are 24 hours 7 days a week and 365 days a year. Managed 20+ staff members. My location was the training restaurant for the area. No assistant manager help - operated the restaurant on my own which lead to 100+ hours work week. As the lead cook and manager, I was responsible for payroll, food order and inventory, accounting, profit/food waste evaluation and control, reconciling all order tickets, hiring and training for servers and cooks, and terminating staff.

Lead Technician for Groupware: Supervised and trained 3 technicians for installation of Internet and TV. Supin Hsu

678-***-**** adz4x8@r.postjobfree.com Lawrenceville, GA CAREER ACCOMPLISHMENTS

Ranked #9 Gross Commission Income out of 250 agents NAMAR Realtor Million Dollar Club Broker Advisory Board for new agents 2011 Rookie of the Year Award “Agent of the Month” awards Customer Service Award (Coldwell Banker)

Ranked #1 Sales Agent 3 consecutive months for gross volume sales and units closed. (RE/Max)

Multiple “Agent of the Month” awards for gross volume sales, sales commission, units closed, and customer service reviews. (Kerley)

Transformed the restaurant from 15th ranked out of 30 area restaurants into the top 5 rankings in just one year through metrics measurement for payroll, gross profit, food waste percentage control, customer service reviews.

(Waffle House)

Ranked top 10% of all Financial Service Advisors in the area in incentives and loan production. Ranked 1st in my branch three consecutive months for the highest deposits (2.5M/month) by capturing new businesses through relationship development with neighboring stores within Super Walmart and other businesses in the same shopping center. (NBC)

Multiple “Employee of the Month” awards for sales volume and volunteer work with other departments during store renovations. (Circuit City)

Created and designed classroom worksheets handout filing system that was implemented in the new China Training Division. (IBM)

EMPLOYMENT HISTORY

Feb 2020 - Present Associate Broker Keller Williams Chattahoochee North

Mar 2017 - Dec 2019 Lead On-site Sales Agent Kerley Family Homes & RE/Max - New Construction Division

Jul 2011 - Mar 2017 Real Estate Agent - Realtor Coldwell Banker Apr 2005 - June 2011 Lead Project Coordinator FedEx Office Mar 2004 - Mar 2005 Sales Associate - Technology Department Circuit City Jan 2003 - Feb 2004 General Manager Waffle House

Jan 2002 - Dec 2002 Financial Service Advisor & Mortgage Loan Agent National Bank of Commerce Jan 2001 - Dec 2001 Account Manager / Recruiter Software Systems and Solutions Jun 2000 - Dec 2000 Lead Technician Groupware Technology Services

(Contractor of AT&T)

Apr 1998 - Aug 1999 Global Services Education and Training Department: Administrative and Technical Classroom Support

Worldwide TechConnect Netfinity Marketing

Department: E-mail and Forum Coordinator

IBM

EDUCATION

Real Estate Broker Course - Real Estate Broker License (50% failure rate - Passed on 1st attempt)

Real Estate Agent Course - Real Estate License (30% failure rate - Passed on 1st attempt)

36 credit hours of Continuing Education classes every 4 years to maintain real estate and broker license.

Bachelors Business Administration in Management Information Systems: University of West Georgia

Completed 3 Semesters Co-Op Program with IBM

HONORS: Academic Achievement Awards (5 yrs.), Hope Scholarship (5 yrs.), Dean's List

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