Melinda Hunley

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Kern County Fire Department - Fire Emergency Communications Manager

Bakersfield, CA

10/1995 - 03/2021

Analyzed call volume, staffing, and training data to inform strategic decisions.

Evaluated program effectiveness to determine the return on investment.

Coordinated stakeholder relations meetings and prepared necessary materials in advance.

Supported staffing, training, and quality assurance/improvement,

building, upgrades, or implementation plans by developing and implementing internal and external communication strategies.

Built and maintained relationships with key stakeholders, spokespeople, advocates, and political leaders.

Produced internal communications for building, expansion, budget, software, hardware upgrade, or implementation projects.

Identified metrics to measure and evaluate the effectiveness of 911 call-taking and dispatching protocols.

Built and strengthened industry partnerships to improve staffing, training, and protocols to maximize the effectiveness of 911 communications strategies.

Oversaw a team of 911 communications professionals with a focus on achieving positive customer service results.

Researched the latest trends and emergency call-taking tools and analyzed data to maximize 911 call-taking and dispatching tactics.

Taught in-house strategies for successful internal and external communications.

Taught courses in Public Safety Communications, Fire Service Communications, Certified Training Officer, and Communications Center Supervisor course as a Regional Instructor for APCO.

Taught and mentored employees in leadership with a goal of promotion.

Received and processed 911 calls for service while also providing life-saving instructions.

Responsible for hiring, disciplinary, and termination decisions.

Developed Policies and Procedures to ensure compliance with local, state, and federal requirements, mandates, laws, and contracts.

Managed complex problem-solving for department command staff to complete building, replacement, and implementation projects on time and within budget.

Developed annual operating budget reviewing past budgets, and evaluating estimated employee, equipment upgrades and replacements, maintenance, licensing, certifications, and supply costs.

Project management from RFPs to completion.

Bakersfield City School District - Senior Bookkeeper

Bakersfield, CA

09/1984 - 09/1995

Provided comprehensive accounting support to district warehouse and purchasing departments by managing inventory management, purchasing, and accounts payable functions.

Developed supply catalog for items distributed from the warehouse.

Contributed to the ordering and delivery manuals and improved accounting procedures by implementing inventory databases and software.

Reviewed inventory discrepancies and proposed courses of action to minimize losses.

Worked to prepare financial documents and reports, year-end inventory analysis, and budgets.

Matched purchase orders with invoices and recorded necessary information.

Oversaw day-to-day inventory processes to drive financial accuracy.

Presented audit findings to the accounting staff after reviewing results and paperwork.

Implemented new inventory processes to decrease loss and workflow downtime and streamlined order fulfillment procedures to increase efficiency and productivity.

Managed and responded to correspondence and inquiries from the school sites, departmental staff, and vendors.

Gathered, evaluated, and summarized inventory data in detailed financial reports.

Alex Robertson Company - Office Manager

Bakersfield, CA

01/1982 - 09/1984

Updated reports, managed accounts, and generated reports for the company database.

Coordinated projects and managed schedules.

Identified and communicated customer needs to project managers and foremen.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Bakersfield Country Club - Accounts Receivable Clerk

Bakersfield, CA

10/1980 - 10/1982

Prepared and mailed invoices to members, processed payments, and documented account updates.

Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Responded to inbound inquiries regarding accounts and payments.

Submitted cash and check deposits and generated cash receipts to record money received.

Prepared billing statements and invoices for member purchases and recorded transaction dates, prices, and fees to support accuracy.

Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Generated monthly accounts receivable reports to submit developments for management review.

Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.

Reconciled accounts receivable ledger to verify payments and resolve variances.

adz4ws@r.postjobfree.com

661-***-****

Bakersfield, CA 93305

Skills

Critical Thinking

Strategic Development

Employee Newsletters

Customer Demographic

Communications Management

Internal and External Communications

Department Development

Project Management

Direct Patient Care

Strategic Consulting

Maintenance Schedules

Customer Needs Assessments

Reading Comprehension

Facilitating Focus Groups

Program Development

Professional Correspondence Writing

Continuous Improvement Process

Manage Events

Microsoft Office Suite

Education

East Bakersfield High School

Bakersfield, CA

High School Diploma

Business Administration

California State Fire Marshal

Sacramento, CA

No Degree

Professional Development: Management 1A, 1B and 1C

Professional Development: Instructor 1A and 1B

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