ZANETTA PATTERSON

*** **** ***** • Newburgh, NY *2550 • 347-***-**** • Email: adz4v9@r.postjobfree.com Customer Service

SUMMARY OF QUALIFICATIONS

Clerical / Sales Associate / Customer Service Representative Enjoys working with and serving the public

Provides excellent customer service

Works as part of a team as well as well independently CUSTOMER SERVICE SKILLS

● Delivered courteous, friendly Customer Service, giving personalized attention to the customer at hand.

● Processed cash and credit card sales to customers, utilizing knowledge of products sold.

● Compared totals on cash register with amount of currency in the register, verifying balances.

● Sold merchandise to individuals in store, utilizing knowledge of products sold.

● Gave cash refunds, Handled large sum of cash on a daily basis.

● Trained other employees on how to work the cash register/maintain sales floor.

● Removed and recorded amount of cash in register at end of shift.

● Responsible for managing the sales staff.

● Monitored employee productivity and advised staff on how to attract and retain more clients. OFFICE SKILLS

● Typed short memos (written by physicians), letters and faxes.

● Filed loose filing in the records to keep the medical information correct.

● Responsible for retrieving and ensuring the accurate, properly assembled medical record is promptly delivered to the appropriate physician within set time limits.

● Located and retrieved files in the record room.

● Handled minor billing

EMPLOYMENT HISTORY

Tory Burch Font End Support 09/2022- 01/2023

Big Lots Front End Team Lead 12/2021- 08/2022

Lowe's Home Improvement Customer Service Team Lead 09/2019- 07/2021 Champs Sports Sales Associate 05/2019- 09/2019

Joe’s Jeans Sales Associate 01/2019-03/2019

The Collection Bureau of Hudson Valley Debt Collector 09/2018-12/2018 Desigual Key Holder 03/2018-08/2018

Polo Ralph Lauren Sales Associate 09/2015-03/2018

ShopRite Shop From Home Representative 08/2015-10/2015 Nexxlinx. Team Lead Customer Service Representative 02/2013-06/2015 References available upon request

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