Customer Service Representative

Elvin J. Valentin

Cellphone: 516-***-****

*.**************@*******.***

Objective Seeking a role in customer service.

● Strong communication, interpersonal, public relations and client services skills

● Bi-lngual : English and Spanish

● Ability to work with challenging clients while maintaining a respectful and courteous manner

● Detail oriented; critical thinking,organizational, planning and follow-through skills

● Solid analytical and problem-solving skills

● Skilled in working with hands-on projects

● Practical; albe to study and develop ways to streamline and improve efficiency Education

● 08/2018 B.S. Degree Program in Security Systems Farmingdale State College

● 05/2014 A.S. Degree in Criminal Justice Suffolk County Community College

Technical skills

● Software: MS Office Suite, Word, Excel, Access, PowerPoint, Outlook, Word Perfect, Adobe, Google, eLaw, and Splash top Business Remote, Finess

● Operating Systems: Windows 2010, 2011, MACosx, Linux

● Network Support M.S. VM Carbon Black, Trend Micro, Acronis, Datto Relevant Experience

04/23-Current

Solution Center Representative, Shelterpoint LIfe Insur Co., Garden City, NY

● Customer Service Representative Shelterpoint Life Insurance Co.

● Attend to client’s inquiries for claims and policies

● Input customer notes, process, updates including status, concerns and follow-ups

● Report changes, request info, and follow up for missing info for claims 04/10-02/2016

Customer Service Representative Abra-Ka-Data, Inc. Deer Park, NY

● Performed bindery work for customizations of client orders

● Organized warehouse, complete orders for customer’s stock, identified supplies for inventory

● Completed large rush orders fro customers: customized supplies for booking orders

● Assisted coworkers in completing job orders

Employment Experience

8/17-4/16/2023

Network Support I.T. Support, Conference Associates, Patchogue, NY

● Install end devices, printers, scanners and other various devices

● Configure settings for new devices

● Organizing computer stations

● Replaced components in computers

01/17-7/17 Office Assistant (Work Study) Alumni Relations, Farmingdale State College, Farmingdale, NY

● Performed data entry utilizing Banner software to update alumni records

● Created spreadsheets in Excel to track event participant donations

● Assisted with preparation for and facilitation of various Alumni Relations events 3/00-5/09 Legal Assistant/Calendar Coordinator Bruno, Gerbino & Soriano, LLP, Melville, NY

● Prepared legal documents such as pleadings, discovery and correspondence

● Maintained a calendar system by making entries for each case pending litigation

● Managed and maintained spreadsheets for clients using Excel, listed results of contact with each claimant

● Supervised office file clerks and delegated tasks

● Prepared and confirmed trial and pretrial conferences by contacting opposing counsel and court clerks.

● Utilized Elaw to track pending cases

● Settled pending claims with Plaintiff’s office according to client’s request

● Performed time entry, coordinated meetings, made travel arrangements drafted correspondences, managed incoming and outgoing mail

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