Data Entry Customer Service

Fyteem Jones

****Lawrence St., *nd Floor, Philadelphia, PA 19120 * 267-***-**** * ***********@*****.***

Profile - An experienced Help Desk Technician seeking a career opportunity that will capitalize on the following technical skills:

Proficient in diagnosing end-user problems, and optimizing user experience

Experienced with LAN/WAN technologies and protocols

Good working knowledge of computer and network administrative services

Able to perform hardware and software installation and upgrades

Experienced in use of Firewalls

Enjoy solving technical issues for customers.

Employment

Custom America Inc, Boothwyn, PA Sept 2021- Present

Software installations or upgrades to the latest version

Firmware updates

Computer, Printer, Scanner, or Scale configuration

LAN Configuration

Firewall Configuration

Database Deployments

Call center support and via email support

Ticketing Systems for documentation

Data Entry

Software Integrations

Inventory Import/Export

Build or modify website templates

AmeriHealth Caritas, Philadelphia, PA Sept 2019- March 2020

Participant Services Representative

40-60 calls per day

Data Entry

Updating accounts with accurate information provided

Disclose Healthcare Benefits information to participants or members

Help participants navigate provider directory

Confirm eligibility status after verification

Troubleshoot accounts

Windows 10

Microsoft Excel

Microsoft Outlook

Transworld Systems Inc, Fort Washington, PA June 2018 – April 2019

Collection Representative

Data Entry

Handle over 200 calls per day

Collecting payments, make arraignments or settlements with clients

Mailing docs to clients such as BIF,SIF or Disputed letters

Microsoft Excel

Updating accounts

Harte Hanks, Langhorne, PA Oct 2017 – Feb 2018

BCBS KIT Representative

•Responsible for gathering client's mailing information

•Transferring clients to local health providers

•Assist clients with navigating FEPblue.org web portal

•Maintaining good quality of service while providing helpful BCBS information

Comcast, Horsham, PA July 2015 – Nov 2016

Tier Tech Support Representative

•Responsible for responding to in-bound calls

•Able to diagnose customer problems efficiently while suggesting additional products and services

•Maintained good working knowledge products/services for individual consumer

•Performed password resets as needed

•Consistently provided quality customer service

•Troubleshooting procedures

•Generating Static IP’s

•Configuration assistance

•Upgrading end user service subscriptions

•Business Portal assistance

Wawa, Philadelphia, PA June 2010 – June 2015

Customer Associate

•Handle both cash and credit card transactions on the register

•Maintain cleanliness of the store

•Assist in maintaining store inventory

Education

Kaplan Career Institute, Philadelphia, PA Feb 2012– June 2014

Associate Degree, Computer Network Technology Awarded

Contact this candidate