Customer Service Patient Care
Resume:
Christopher Harris
Patient Care Advocate/Optometric Technician
St. Louis, MO 63136
********@*****.***
• To obtain a Career in a growing Company where I can bring my Outstanding Customer Service, Sales and Healthcare Skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Package Handler
Amazon.com - Berkeley, MO
August 2022 to Present
Part time package handler
Sort packages for delivery
Patient Care Advocate/Care Giver
THIS IS IT-DIVINE HANDS HOME CARE C.D.S - St. Louis, MO May 2008 to Present
Insurance Verification
Home Visits
Marketing
Works directly with Patients one on one with
Doctor's Assistant/Optometric Technician
National Vision, Inc. - Mesa, AZ
February 2019 to February 2020
Optometric Technician/Doctor's Assistant
Gained my Outstanding:
• Optical Knowledge
• Optometric Technician Skills
• Fast, Friendly & Customer Service Focused
I worked alongside rotating Optometrist and assisted Optician during any down time on an as needed basis.
Daily Responsibilities:
• Greet customers
• Manage customer orders
• Book patient appointments
• Receptionist
• Operate the cash register
• Sales Specialist
Customer Service/Sales Manager
AutoZone - St. Louis, MO
January 2018 to August 2018
Customer Service Manager
Parts Sales Manager.
Managed Sales flow and quotes with my employees.
Opened and Closed the store.
• Greeted customers
• Managed customer accounts
• Operated the cash register
• Installed batteries, replaced Windshield Wipers
Carpenter/Laborer
JJ Harris Sons Construction Co - Ferguson, MO
June 2004 to July 2014
Carpentry
Painter and Laborer on a needed basis
Promoted to Company’s Assistant Manager 2009
Collector/Customer Service Representative
May Service Center( Macys) - Earth City, MO
July 2005 to April 2008
Assisted Customers with delinquent accounts
Made Outbound calls and took Inbound customer service calls Gap: Seeking better Opportunities
Collector
MCI - St. Louis, MO
January 2004 to August 2004
Responsible for collecting on past due accounts
Provided fast, friendly and professional customer service Education
Some College in Computer Science
Lincoln University of Missouri - Jefferson City, MO August 2004 to January 2006
High school or equivalent
McClure Senior High - Florissant, MO
August 2000 to April 2004
Skills
• Customer Service (8 years)
• Prior Authorization (2 years)
• Sales (4 years)
• Collections (4 years)
• Marketing (4 years)
• Management (10+ years)
• Call Center
• Optical Experience (1 year)
• Medical Office Experience (4 years)
• Ophthalmology Experience
• Insurance Verification
• Medical Terminology
• Medical Scheduling
• Patient Care
• HIPAA
• Insurance Verification
• Medical Records
• Medical Scheduling
• Medical Terminology
• Patient Care
• Ophthalmology Experience
• EMR Systems
• Medical Billing
• Epic
• Experience Administering Injections
• ICD-10
• Microsoft Excel
• Hospital Experience
• Cash handling
• Clerical Experience
• Mechanical Knowledge
• Medical Coding
• CPT Coding
• Caregiving
• Vital Signs
• Typing
• Ophthalmology
Certifications and Licenses
First Aid Certification
Assessments
Data Entry — Completed
May 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Direct Care — Proficient
October 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient
Customer Focus & Orientation — Familiar
October 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Workplace Safety — Familiar
December 2019
Using safe practices at work
Full results: Familiar
Ophthalmic Assistant / Technician — Completed
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Mechanical Skills: Aptitude — Completed
January 2020
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate