Work History

Catalina Escoto

Customer Service Specialist

Astute Customer Service Representative offering exceptional communication and interpersonal skills adept at completing projects with minimal supervision. 2022-07 - 2023-07 Customer Service Specialist

Ascendo Resources, New York, NY

Conducted 1200 outbound calls to worker compensation providers for Transparent Health Marketplace (THM), a Berkshire Hathaway worker's compensation insurance company.

Effectively communicate with providers of outstanding receivable collections. Demonstrated computer skills with excel spreadsheets for reporting progress. Remote position.

2022-04 - 2022-05 Warehouse Associate

Monarch Staffing, Blue Bell, PA

Supported operations of testing election voting machines and assigning them to precincts in the Mid-term 2022 elections in Delaware County. Inspected voting machine cages stocked with voting machine, scanner, printer and other necessary supplies to precincts throughout Delaware County during election day.

Other assignments as needed.

2021-08 - 2022-03 Customer Support Associate

Axion Health, Blue Ball, PA

Conductd outbound calls to SEPTA's CCT Connect Para Transit customers of cancelled trips due to high volume of driver call out. Coordinated with supervisors of SEPTA Control Center to resolve time sensitive issues for customer in a courteous manner,

Adhered to merit based time sensitive outbound calls in a call center. 2020-03 - 2023-06 Amazon Fresh

Warehouse Associate, Philadelphia, PA

Accessed to hand-held device for tracking daily attendance and assignments. Address Philadelphia, PA 19143

Phone 215-***-****

E-mail adz4m5@r.postjobfree.com

Education

Prepared customer orders for shipment on demand based on merit based performance.

Maintained documentation and record-keeping accurately to stay up-to-date with current demand for orders to prevent errors in processing deliveries. 2019-05 - 2019-07 Career USA

Event Staff, King of Prussia, PA

Welcomed guests and directed patrons to parking spaces and desired activity. Assisted with parking arrangements to maximize sufficiency of space. Participated in team-building activities to enhance working relationships. 2016-07 - 2017-03 Customer Service Representative

People Share, Horsham, PA

Received five weeks training in a call center to operate computer, telephone system, and virtual library of healthcare policy information. Answered inbound calls and responded to customer requests for products and services and company information with minimal wait time on a merit based system.

Researched and updated customer accounts daily.

2005-09 - 2007-05 Associate of Arts: Humanities

Community College of Philadelphia - Philadelphia, PA