Customer Service Sales Consultant

Michael P. Heffley *** Teece Ave Pittsburgh, PA **202

Email: *****@*****.*** 412-***-****

OBJECTIVE

Challenging sales position where I can contribute to the achievement of organizational goals.

SUMMARY OF QUALIFICATIONS

Excellent negotiating skills and strong persuasive manner.

Strong ability to work alone without direct supervision.

Excellent work ethic and team skills.

Customer focused and the ability to handle multiple tasks.

Solid ability to work towards targets with a proven track record in car sales.

Proficient at computer use and keen technical knowledge.

WORK HISTORY

#1 Cochran Volkswagen

Sales Consultant July 2013 – Present

4.98 Customer Survey Index out of 5.0 past two years

Ranked first among eleven sales consultants for finance back-end gross.

Exceeded employer’s expectations in selling 1749 units 10 years

Strong follow up on potential customers

Trained new sales consultants to be successful in compliance with State Regulations

Greeting potential customers and assessing purchasing needs by actively

listening and providing recommendations based on customers automotive requirements.

Demonstrating product functions to customers, describing options, explaining related purchasing

costs and accompanying customers on test drives

Qualifying warm internet leads and follow up with information regarding new and pre-owned availability, options and price

A.J. Silberman January 2013 – July 2013 Sales Consultant

Collections of delinquent contract obligations

Expeditiously moved inventory

Introduce new merchandise

Billco Motors August 2010 – January 2013

Sales Representative

Evaluated customers' needs and advise them on the most suitable vehicle.

Negotiate the sale price of vehicles, including any 'trade-in' price for customers' old cars.

Designed and demystified financial arrangements to the satisfaction of customers.

Consistently rated excellent on customer satisfaction surveys.

Achieved master certification in the minimum time required.

Continuously exceed sales goals

FilterFresh Coffee Services October 2000 – August 2010

Operations Manager

Supervised a team of 5 warehouse workers and drivers engaged in customer services, stocking, inventory, maintenance, order fulfillment and transport.

Kept inventory under budget 100% of the time.

Resolved account discrepancies, delivery issues, and driver personnel complaints.

Established and maintained strong client base as a result of dedicated customer service activity.

Repaired and inspected equipment according to USDA Regulations.

Interviewed, hired, trained and dismissed personnel; Reprimanded by enforcing policy as necessary.

Launched new product into the marketplace to replace an existing product increasing annual unit sales.

Acted as a liaison between FilterFresh and key accounts for all issues and represent the team in discussions with senior management on the account status.

Instrumental in securing our largest customer and increased sales by 60+% and still growing. The company is currently requesting an additional 10 units.

Warehouse Manager

Delivered and facilitated the delivery of equipment to the Maintenance Department and assist in the performance of first and second echelon repairs.

Technician

Scheduled installations, repaired machines and delivered products. Interfaced with customers and provided superior customer service.

Increased sales through up selling products.

Resource Consultants Incorporated

Mechanic December 1999 – October 2000

Repair and inspect equipment to U.S. Federal Regulations

Continually exceed mechanic quotas

Material Handler August - December 1999

Deliver and facilitate the delivery of equipment to the Maintenance Department and assist in the performance of first and second echelon repairs

Systems Specialist, American Eagle Outfitters April 1998 - July 1999

Utilized computer-tracking system to manage loading procedures

Selected over other team members to audit and troubleshoot computer-tracking system

Trained and mentored newly hired employees in lot sorting and distribution

Coordinated the distribution of merchandise requiring multi-tasking and high attention to detail

Delivery Manager, Fred’s Signs January 1997 - April 1998

Used computer generated images and text to produce displays and signage

Installed finished product for clients

Team Leader, College Pro Painting May 1996 - October 1996

Responsible for project management and contractual adherence

Ensured customer satisfaction through quality management

Avonworth Community Park Summers 1990 - 1995

Assistant Manager

Trained and supervised twelve lifeguards

Administered scheduling, grievance procedures and payroll records

Resolved patron complaints and acted as a liaison to the Board of Directors

Ensured water quality in compliance with PA code titles

Lifeguard

Certified in CPR, First Aid and Lifeguarding

Instructed basic, intermediate and advanced swimming lessons

EDUCATION

University of Pittsburgh September 1992 – April 1995

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