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Customer Service Property Manager

Location:
Chandler, AZ
Posted:
October 03, 2023

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Resume:

K E V I N L A M B E

* * * - * * * - * * * * / k l ambe2010@g m a i l . c o m / P h o e n i x, A Z 8 5 0 4 4 P R O F E S S I O N A L S U M M A R Y

Experienced Sales Affiliate, Loan Consultant, and Property Manager with a strong background in training, developing, and transforming individuals through Landmark Worldwide programs. Demonstrated expertise in driving sales and customer engagement while effectively managing various daily operations. Exceptional in cultivating strong relationships with clients and stakeholders to ensure customer loyalty and revenue growth. Highly skilled in conducting extensive travel to diverse cities, successfully expanding the reach of the tabletop program as an Affiliate. Equipped with a keen eye for opportunities, consistently identifying new business prospects and soliciting participation in innovative projects. With a passion for excellence and unwavering determination, I am committed to exceeding goals and delivering impactful results. P R O F E S S I O N A L E X P E R I E N C E

Sales Affiliate 09/2022 – Present

• Successfully joined as a Sales Affiliate for a prominent company specializing in local business ad sales and innovative countertop solutions for restaurants featuring built-in ads.

• Spearheaded market expansion by conducting extensive travel to various cities, actively visiting participating restaurants in our tabletop program, and expertly gathering essential business information through diligently filled-out cards.

• Initiated and secured live appointments with potential clients, effectively leveraging persuasive selling techniques to promote and sell ad spaces within the tabletop program, resulting in a significant increase in revenue.

• Demonstrated exceptional commitment and dedication, totalling over 25 weeks on the road and more than 50 airline flights for the first 10 months of employment, showcasing a strong work ethic and unwavering determination to achieve sales goals.

• Proactively identified new business opportunities by prospecting and approaching prospective restaurant partners, playing a key role in expanding the reach and impact of the tabletop program. Loan Consultant – NewRez 04/2021 – 07/2022

• Implemented and managed daily operations with a focus on delivering exceptional customer service through regular and proactive customer service calls.

• Spearheaded the development and implementation of a new financial procedure aimed at simplifying and optimizing the loan application process, resulting in improved efficiency and customer satisfaction.

• Effectively handled inbound call leads and internet-based leads to analyze mortgage needs and provide suitable loan solutions.

• Successfully originated and managed home loan portfolios for customers across 20 states, initially within a call center environment and later transitioning to remote operations.

• Proactively generated new business opportunities through telemarketing efforts, establishing and cultivating relationships with prospective clients.

• Conducted thorough and detail-oriented assessments of prospective clients' current financial situations and future goals to tailor loan solutions that best meet their needs.

• Focused on building strong and enduring customer relationships, consistently maintaining proactive sales contact to ensure customer satisfaction and loyalty. Property Manager 01/2019 – 04/2021

• Spearheaded the successful operation and management of Lambe Property Management and Affordable Living Homes, demonstrating strong leadership and business acumen.

• Facilitated the acquisition and sale of multiple residential properties, including homes and Doublewide Mobile Homes, strategically refurbishing, and effectively selling them for optimal returns.

• Represented the company in a highly professional manner, projecting a positive image to customers and stakeholders, while fostering seamless coordination and open communication with clientele and management across all organizational levels.

• Cultivated and nurtured personal connections with customers, going the extra mile to ensure exceptional customer satisfaction and loyalty to the company.

Mortgage Loan Originator – Amerifirst Financial Inc. 01/2010 – 12/2018

• Collaborated with underwriting teams, meticulously providing complete and accurate loan applications to facilitate smooth loan processing.

• Evaluated customer loan applications, delivering comprehensive credit assessments to borrowers and determining appropriate loan approvals or denials.

• Orchestrated the origination, review, processing, and closure of customer loan proposals, while also providing vital support to senior-level credit officers in handling complex loan applications.

• Developed relationships with clients, ensuring customer retention, developing new customer leads, maximizing revenue opportunities, and effectively implementing up-selling strategies.

• Cultivated and nurtured relationships with key decision-makers in various corporate settings, resulting in the establishment of high-profile accounts with exceptional levels of retention and loyalty. A D D I T I O N A L E X P E R I E N C E

Mortgage Loan Originator – Home Access Capital 03/2001 – 09/2006 Sales Representative – Regis Company 03/1986 – 11/2001 E D U C A T I O N

High School Diploma – Eldorado High School, Albuquerque, NM A C C O M P L I S H M E N T S

Introduction Leader at Landmark Worldwide 2013 – 2023

• Spearheaded and facilitated dynamic introductions to the Landmark Forum, effectively engaging and guiding participants through the transformative experience.

• Provided coaching and mentorship to multiple Introduction Leaders, playing a pivotal role in their development within the Introduction Leaders Program at Landmark Worldwide.

• Organized workshops aimed at supporting participants in their journey towards meeting program objectives and achieving success within the Introduction Leaders Program. Past Seminar Leader for Landmark worldwide for 2 years S K I L L S

• Sales • Client Retention • Customer Service • Prioritization

• Problem Solving • Interpersonal • Business Development • Team Leader

• Negotiation • Time Management • Budgeting • Strategic Planning

• Sales Strategies • Product Demonstration • Revenue Growth • KPIs

• Process Improvement • Account Management • Relationship Building • Detail-Orientated



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