Customer Service Financial
Resume:
Tiffany Amons
*******.**********@*****.*** +1-904-***-****
SKILLS
CUSTOMER SUPPORT
SCHEDULING
MARKETING
TYPING
SALES MANAGEMENT
RETAIL MGMT
CASH HANDLING
CUSTOMER RELATIONS
CALL CENTER
SUMMARY
Customer Service Representative with over 15 years of experience face to face or in person .95% customer service rating.
WORK EXPERIENCE
03/2021 to 04/2023
ALLIED UNIVERSAL SERVICES
SECURITY GUARD
Participated in industry specific security/safety training.
Conduct regular and random patrols around the perimeter.
Respond to incidents and critical situations in a calm situation.
Conduct searches on everyone entering the gates.
08/2019 to 02/2022
MAXWAY VARIETY STORE
KEY HOLDING MGR
A key holding manager
Overseen the apparel department.
Daily reports for open/closing of business.
Making sure inventory is great and shrinkage down.
11/2013 to 08/2019
TARGET CORPORATION
GUEST SERVICE LEAD
Worked on front end helping and greeting customers.
Utilized all procedures to solve guest problems.
Multitasking answering phones, processing returns and payments.
04/2010 to 11/2013
ROWE’S IGA – Orange Park, Fl
DELI MANAGER
Manage inventory, in-stock position.
Ensure team members greet, assist, and provide efficient service.
Supervise, train and develop team members in accordance with company policy and procedures.
Monitored all coolers temperatures to ensure product quality.
08/1999 to 03/2010
LOGS FINANCIAL SERVICE
MAILROOM/BANKRUPTCY PROCESSOR
Delivered all incoming mail to the correct departments.
Prepared all outgoing mail for meter machine.
Filed all documents in the correct files.
Worked chapter 7,11, and 13 FHA, VA loans
Reinstated all bankruptcies that have been discharged.
Participated in all training.
EDUCATION
08/1993 TO 06/1997
High School Diploma
Manage inventory, in - stock position, pricing integrity, merchandising, and labor.
Ensure team members greet, assist, and provide efficient service.
Supervise, train and develop team members in accordance with company policies and procedures.
Monitor all coolers temperatures to ensure product quality.
Perform other job- related duties as assigned .
Accomplishments
Started off as a regular clerk and was promoted in 2 months
Skills Used
Customer Service, Budgets, Ordering, Supervising
Bankruptcy Processor
LOGS Financial Service - Jacksonville, FL August 2001 to February 2011
Logged chpt7,11, 13 FHA, VA and conventional loans into Fidelity Bankruptcy system.Reinstated all bankruptcy loans that had been discharged, dismissed, debt or fail under a Consent Order.Work with discharged and dismissal closing reports. Participated in all training.
Mailroom Clerk
LOGS Financial Service - Jacksonville, FL February 2001 to August 2001
Worked in mailroom filing all files and conducting inventory.Also folded letters for the envelope-stuffing machine.Deliver all incoming mail to the correct employees.Prepaid pickups. Also, worked as the parttime receptionist answering telephones and greeted clients and future employees.
Mailroom Clerk
MAIL OF JAX - Jacksonville, FL
June 1998 to February 2001
Accepting and checking the containers or parcels for large volume mailers, couriers, and contractors.Affixed postage by hand, or either stamped material using postage meters.Answered inquires regarding shipping and mailing polices.Operated computer controlled keyboards or voice recognition equipment to direct items according to establish routing schemes. Operated embossing machines or typewriters to make corrections, additions or changes to address plates.Placed incoming or outgoing letters into sacks or bins based on destination or type, and placed identifying tags on sacks or bins.
Education and Trainings
Education
High school or equivalent
Skills
•Sales
•Scheduling
•Retail Management
•Guest Service
•Customer Service
•Supervising Experience
•Cash Handling
•Merchandising
•Pricing
•Microsoft Outlook
•Store Management Experience
•Assistant Manager Experience
•Computer literacy
•Microsoft Office
•Store Management Experience
•Marketing
•Assembly
•Contracts
•Inventory control
•Upselling
•B2B sales
•Stocking
•Sales Management
•Transportation planning (Less than 1 year)
•Office experience
•Administrative experience
•Typing
•Time management
•Microsoft Excel
•Microsoft Word
•Customer support
Additional Information
Delivered for Door dash and lift
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