ANATHASIA SATAH

Current Employment: Self-Employed

adz4jn@r.postjobfree.com +601*-******** Kuala

Lumpur.

SUMMARY/OBJECTIVE

Highly qualified and goal-oriented individual with experience working in customer service field. Enjoy creative problem-solving and getting exposure to multiple tasks, and I would excel in the collaborative environment in which your company prides itself. I am a passionate person that always excited to learn new things and challenges. Meanwhile, able to work independently and also play an excellent team player in a fast pace environment. Looking to leverage my expertise and experience into a career to fulfilling organizational goals EXPERIENCE

Customer Experience Specialist Jun 2021 – Sept 2022 Grab Taxi Malaysia Sdn. Bhd

Irt (Incident response team) / Email & Livechat

● Grab support specialist managing report via email, livechat & inbound call.

● Manage daily basis case such as accident, harassment, robbery & violence.

● Understanding and performing basic investigation from victim/aggressor side.

● Collect important information from victim including written and verbal communication.

● Updating follow-up case and exceed daily productivity goals. Dsm/ Email

● Attending Elite customer concern via outbound call and email

● Giving direct solution to customer concern at the same time

● Apply problem solving skills to resolve customer enquiries and disputes and escalate using appropriate channels when necessary

● Understood and delivered the brand’s philosophy and lifestyle to the customer

● Meet and exceed daily productivity goals, including number of chats, good CSAT and consistently earned top satisfaction scores

Livechat

● Grab Support Specialist.

● Direct problem solving via live-chat, outbound call & email.

● Provided industry leading customer service, manager callback, refund, solved 75 cases per day.

● Apply problem solving skills to resolve customer enquiries and disputes and escalate using appropriate channels when necessary.

Customer Engagement Specialist Nov 2019 - May 2021 Arch Collection Sdn. Bhd

● Opening/Closing activities

● Interact with customers, manage product transaction, resolve customer conflict and answer questions, while advancing customer service and verbal communication skills

● Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.

● Verifying online order processing for accuracy.

● Responsible for managing/ordering stock, boxes, sticker, plasticware

● Tourism Front Counter Operations.

● Facilitated customer engagement experience, provided services information and query resolution.

● Completed customer reservations, bookings for travel, lodging, tours, excursions and special events. Customer Service Consultant June 2019 - Oct 2019

Fitness First

● Engaged clients to ensure highest possible positive experience during their visit

● Provided facilities information, addressed client questions and managed complaints resolution

● Supported lead development, scheduled new client appointments Customer Service Consultant Jan 2019 - June 2019

Celebrity Fitness

● Ensured clients felt like a ‘celebrity’ walking in the door

● Engaged clients to address questions, resolve problems and ensure their visit was exceptional

● Developed leads from existing clients, scheduled and managed appointments with prospects Service Delivery Specialist Jan 2017 - Dec 2018

Tokkat Enterprise

● Customer order processing

● Memorize over 20+ menu items and rotating special in order to give customized recommendations to guest

● Facilities and Kitchen cleaning and maintenance

EDUCATION

Sijil Pelajaran Malaysia 2016

Sekolah Menengah Kebangsaan Rosly Dhobi

SKILLS & HIGHLIGHTS

Languages:

● Native Malay: Superior in speaking and writing.

● Professional working English: good at speaking and writing. Technical Skills:

● Operational Knowledge in Microsoft Word, PowerPoint, and Excel. Interpersonal Skills:

● A proactive, passionate, and committed worker.

● Self-motivated and hard-working individual.

● Remains calm in stressful situations.

● Positive and strong work ethic.

● Enjoy working as a team member as well as independently.

● Good at communicating with a diverse group of people.

● Fast learner, adaptable, and flexible to technology changes. REFERENCE

Nur Elyssa

Former Team Manager

+601*-*******

Contact this candidate