Administrative Assistant Customer Service
Resume:
Heather Terry **** Belsford Ct.
Baltimore, MD ***22
***********@*****.***
Skill Summary:
Over 10 years of experience in a variety of fields including nursing and clerical/billing/secretarial work. Provides quality customer service, thereby strengthening accountability, patient/customer satisfaction, and improving patient quality in life and service. Shows leadership abilities and experience in patient/customer services. Exhibits excellent written and oral communication skills. Working knowledge of provider responsibilities.
Experience:
OCMD Marketing Inc. Baltimore, MD
3/2022- Present Sales Representative
Sales of Life Protect 24/7 device
Top in Sales while in a competitive position with 100+ employees
Answering phones and counseling customers on the benefits of owning the device
Maintaining calm composure during stressful situations
Data entry including confidential medical information.
Canusa Hershman Recycling of Maryland Baltimore, MD
6/2019- 1/2020 Administrative Assistant
Answering phones and sending emails
Scheduling shipment and incoming loads
Organizing and inspection of loads
Scheduling daily work assignments
Sending information over Cietrade for each shipping load
Preview incoming correspondence for management
Supervising employee work performance
Securing loads prior to shipment
Mo’s Seafood Bar and Grill: Baltimore, MD 7/2016- 06/2019 Server/Bartender
Answering phones and greeting customers
Taking orders and serving customers
Place orders for supplies and receive shipments
Progressive Nursing Staffers: Baltimore, MD 1/18/2016-7/2016 Sitter/CNA
•Sat with patients as a caregiver.
•Redirected patients for their safety due to mental illnesses.
•Completed ADL's.
•Helped nursing staff transport patients to and from procedures.
•Attended therapy sessions with patients.
•Abide and comply with security policies and procedures to comply with HIPPA regulations.
Software skills:
MS Office, including Word, PowerPoint, Project, Access, Visio and Outlook.
Quadramed, Meditech, Bill payment, Account payable and Receivable, Account Manager
Education:
Sparrows Point High School- Graduated 2003
Dundalk Community College- 2003-2006
Certifications:
Certified Nursing Assistant (CNA) - 07/2006-1/2019 Geriatric Nursing Assistant (GNA) - 08/2006-1/2019 Certification of the Cooper Ridge Institute Dementia Care- 10/2006
References Available Upon Request
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