Customer Service Truck Driver
Resume:
Ronald Anderson
Coralville, IA 52241
adz4i7@r.postjobfree.com
Skills
High-energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent written, oral, and interpersonal communication skills.
Experience
June 2023 – Current
AmeriPro, Davenport, IA – Branch Production Manager
Scheduling and assigning jobs to multiple crews.
Resolving high risk customer complaints.
Managing multiple siding, roofing and gutter crews.
Obtaining building permits thru multiple counties, cities and states
Adhere with several city, county and state building codes.
Report any and all issues with higher management.
Maintaining accurate daily records of each build.
Hiring and terminating crews.
Maintaining office and project budgets.
Coordinating with the sales department on special building projects.
Maintaining vehicle maintenance and expenses.
Work directly with multiple city and county building inspectors.
January 2023 – June 2023
Foster Appliance, Iowa City – Service Technician
Assess and diagnose mechanical problems with major appliance.
Repair diagnosed appliance in a timely manner.
Being respectful of the customer’s home and property while doing appliance repairs.
Collect money due from customers after repairs were complete.
Maintain cleanliness of the company vehicle.
Manage time to complete the daily service calls assigned.
January 2022 – January 2023
FeldCo, Cedar Rapids, IA - Service Tech
● Roof inspections and repairs
● Window inspection and repairs
● Siding inspection and repairs
● Door inspection, repair and installation
● Dealing with customer concerns with company products
● Resolving customer complaints within company guidelines
● Closing out services to the company and customer satisfaction.
● Collecting signature and payments from customers.
August 2021 - October 2021
DHI, Cedar Rapids, IA - On-Site Construction Supervisor
● Over-seeing multiple construction crews for roofing and siding jobs.
● Achieved a high quality customer service experience for the homeowner.
● Finished projects on time with no problem resolution call backs.
● Collected all payments due from the homeowner once the project was completed.
● Sourced materials needed to complete the build.
● I accompanied the homeowner on pre and post build walk arounds.
● I walked around the project with work crews daily to provide direction and a quality finished product.
October 2020 - July 2021
Sleepy Hollow RV Park, Oxford, IA - Maintenance Supervisor
● Plowed Snow
● Tested water and lagoon per DNR guidelines for state compliance.
● Tested the water in the pool per Iowa Public Health guidelines.
● Maintained the roads in the park
● Mechanical Repairs
● Minor electrical and plumbing repairs
● Grounds Keeping
● Supervised maintenance staff
● Provided guests with excellent customer service
September 2018 - October 2020
Carew Landscaping, North Liberty, IA - Shop Supervisor/Truck Driver/Mechanic
● Determined appropriate parts needed for repair jobs by checking technical manuals for make and model of vehicle part’s national stock number.
● Conducted scheduled routine maintenance service on all company vehicles
● Removed debris from roadways and surrounding areas, including culverts, catch basins, and other drain structures.
● Diverted traffic from work areas with sign and cone placements.
● Provided in-depth documentation on equipment conditions and issues.
● Safely transported dangerous goods by complying with the applicable safety standards.
● Checked the mechanical, safety and emergency equipment on each vehicle before leaving the company property.
● Reported problematic or malfunctioning machinery to Upper Management.
● Ensured on-time deliveries in compliance with specific time frames.
June 2017 - August 2018
MS Trans, Willowbrook, IL- Truck Driver/Independent Contractor
● Maintained consistent, timely delivery record, with all deliveries arriving within schedule guidelines.
● Recognized by management for achieving efficient, cost-effective transportation operations.
● Ensured on-time deliveries in compliance with specified time frames.
● Reported problematic or malfunctioning machinery to the Company Owner.
● Communicated with the facility crew to smoothly maneuver the vehicle into the optimal position for loading and unloading.
● Prevented cargo shifting by securing loads with ropes, covers and chains.
● Drove trucks with capacity over 40 tons to transport and deliver products such as Medical Supplies and Government loads.
● Completed basic vehicle maintenance such as adding oil and fuel, lubricating parts and performing minor repairs.
● Utilized downtime to perform routine tasks, preventing service delays.
DHI Google Reviews:
Positive: Professionalism, Punctuality, Quality, Responsiveness
I had a great group of people helping me out on this project. Johnathan Pugsly worked tirelessly to make sure all repairs that should be paid for through insurance were. Ron Anderson and JD were great at managing the crews working on the house and making sure I was happy and all concerns were handled quickly. We were selling the house and all of DHI went above and beyond to help get the account tied up in a short period of time so we could still close on time. Thank you all.
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