Customer Service Call Center
Resume:
July **** -
Present
April 2021 -
April 2021
adz4gx@r.postjobfree.com
Http://www.linkedin.com/in/joel-tshiman
ga
Skills
Excellent managerial and administration
Skills. Management of business and
customer relationship. Teamwork and
coordination. Good communication
skills in French and English Ability to
work under pressure and problem
solving. Creative thinker Flexible and
adaptable. Diligent and organised.
System Administration. It Security
awareness. Communication. Excellent
verbal. Self-confidence. Self
management. Personal Development.
Customer service.
Reference
Mariska Dockrall - "Morpheus
Commerce "
Operations Manager
Office - "Jabba Mobile "
Office
Http://www.jabbamobile.co.za
Rabia Fortune - "Supreme Delivery "
Manager
adz4gx@r.postjobfree.com
Mustapha Mus - "The Capetonia Hotel"
Sous Chef
Global Telesales - "Lufthansa Intouch "
Lh
Lh.intouch. cim
JOEL TSHIMANGA MUEPU
Objective
I seek challenging opportunities where I can fully use my skills for the success of the company and learn new thinks
Experience
Collinson Group
French-English Customers Services
We offer airport lounges access for direct members and associate members.
Take inbound calls from an international customer base and handle both internal and external emails
correspondence to and from clients.
Work towards resolution time periods, quality standards and targets.
Develop excellent relationships with Customers.
Lufthansa intouch
Customer service consultant
Assist customers with all travel related services and customer enquiries (inbound & Outbound)
Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times Maintain product knowledge at all times to ensure consistent customer satisfaction
Morpheus Commerce
Training as Customer Support
Morpheus Commerce is a business-to-Business mobile platform that radically
advances the way companies sell, merchandize and deliver their products and
services.
Handled trouble tickets with support interventions for urgent issues
Investigated and resolved Marchandize concerns and reported unresolved issues to management
2019 - 2020
2019 - 2019
January 2019
- March 2019
2019 - 2020
2019 - 2020
Shurayda Stewart - "Collinson Group "
Office Support
Personal Details
Date of Birth : 22/02/1993
Nationality : Congolese
Supreme Delivery Service
French & English call center operator
Supreme Delivery is a Food delivery service, we manage our drivers for delivery
needs.
Answered inbound calls from customers looking to place orders, respond to inquiries,
Handle complaints, resolve important customer service issues
Handle customer orders and process credit card payment for transaction
Place outbound Calls to verify customer satisfaction and company service
Jabba Mobile Direct, Spécialistes in Prepaid Sim Card Distribution in SA Field agents
We do the marketing for CellC network on the ground by creating a link between the company and its consumers. And we provide valuable product and service information to consumers.
We also strengthen human relations by distributing marketing materials in order to stimulate sales.
And recover the consumer from the competition to join cellC by keeping their number to benefit from the advantages and promotions.
The Capetonia Hotel
Assistant Sous Chef & General cook ( Internship & Training ) Working closely with the Executive Chef to learn all aspects of menu execution.
Worked as a waiter during my time here to learn the manu and table service.
Preparing dishes with the different preparation stations in the kitchen to learn how each work and prepare.
Worked with the floor managers in the restaurant to learn how to interact with guests and communicate with guests. Worked all the different shifts in all sections to understand each Inventory, stocktake, kitchen hygiene and cleaning.
Education
E-learn SA
Business and office administration
Certificate of Completion
Creative thinking and Innovation
E-learn SA
Certificate of Completion
2019
Oct - Nov
2019
June 2020
2017
07.02.2022 _
04.03.2022
BluBeri Hospitality
Bisic Culinary Skills
Certificate of Completion
The Zanokanyo Network
Work Readiness Course
Certificate of Completion
The hospitality Consultant / Training Centre SA
Certificate of Achievement
Hospitality, Business Étiquettes & Basic Restaurant Service Institut Supérieur des Techniques Kinshasa
Marketing management
Graduate
Lufthansa Global Introductory Training
Lufthansa Product and Service _ Professional
Communication on the phone Etiquette _ Reservation, Rebooking, Cancellation and Refund _System Training, Amadeus Altea via Caspar and Guide-Res
Certificate
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