Call Center Administrative Assistant

Sharhonda Harris

**** ********* ****** *******, ** 77033 832-***-**** adz4eb@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by healthcare industry and call center experience and a strong understanding of the importance of accurate claims processing. Maintain and safeguard patient privacy and confidentiality.

Pay close attention to detail to ensure accuracy and maintain compliant documentation.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.

Function independently with minimal direction and guidance.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook MS Teams.

Communication Platform: Google Meet,Teams, Zoom Typing Speed: 30 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION & ADDITIONAL TRAINING

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

International Health & Safety Association Adult, Child, and Infant CPR / AED Certification

WORK EXPERIENC

Nescoe Resource

Costumer service representative 08/2022-present

Provide callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions.

Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

Address customer inquiries and resolve problems to ensure that appropriate changes are made.

Datalot Call Center – Houston, TX 03/2022 – 05/2022

Customer Service Representative

Interfaced with customers via inbound and outbound phone calls.

Complete initial interviews for customers, update and verify account information, and schedule call backs.

Transfer calls as needed and act with discretion when handling confidential information.

CORNERSTONE STAFFING CareMetx LLC Call Center – Irving, TX 12/2021 – 02/2022

Reimbursement Specialist

Research patient contact information, available providers, and tax identification via outbound phone calls.

Updated files and entered HCPCS, J-Codes, diagnostic codes, and CPT codes.

Maintained files, communicated with insurance providers, and completed other administrative tasks as needed.

Stay at Home Parent – Houston, TX 08/2015 – 12/2021

Homemaker

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Private Duty Care – Houston, TX 02/2014 – 08/2015

Home Health Aide

Provided in-home care services for hospice patients.

Helped with personal hygiene and grooming, scheduled and attended appointments, and took notes as needed.

Answered inbound phone calls, ran errands, and documented interactions and services provided.

Moved patients carefully into different positions to promote better body alignment and comfort.

Measured vital signs, recorded data gathered, and provided to nurses.

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