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Customer Service Administrative Assistant

Location:
Accra, Greater Accra, Ghana
Posted:
October 03, 2023

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Resume:

P.O BOX ***, DANSOMAN

NII DJORMO QUAYE +233*********

adz4e4@r.postjobfree.com

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PERSONAL PROFILE

I am a young man with great passion to serve in whatever capacity. I always seek to cause a positive societal change wherever I find myself and I am a firm believer of the saying that, if servitude is below you, then, leadership is certainly above you. I have the confidence that when I’m giving the opportunity, I will make a massive impact to the institution because I have served under a lot of leaders and learnt numerous skills and abilities from them and also as a good leader I will uphold my integrity and accomplish my goals as a team player. WORK EXPERIENCE

United Bank for Africa (UBA) GHANA JU

Direct Sales Agent – Personal Banking

AUG 2021 - DATE

Contract

Key Responsibilities:

Relationship Management

Providing clients with comprehensive product/service consultation and guiding their decision- making process.

Proactively identify sales prospects and conduct business development activities.

Generate new customer leads through various channels.

Achieving monthly sales targets, cross sell assets and fee products.

Maintain periodic status report, including daily activity report and calls/follow-ups.

Handling of customer transfers

Ensure customer satisfaction through regular engagement.

Resolve customer queries/issues and facilitate customer service. Ga Central Municipal Assembly – Agric Department

Personal Assistant to The Director

National Service

AUG 2020 – AUG 2021

Key Responsibilities

Monitoring a reporting manager’s email and responding if required

Preparing communications on behalf of a manager

Answering phone calls

Organizing travel and itineraries

Organizing and planning meetings

Responsible for taking minutes for every meeting organized by the department.

Assist in all human relation and administrative duties of the department.

Weija- Gbawe Municipal Hospital.

June 2018- September 2018

Administrative Assistant

Internship

Key Responsibilities:

Preparing, organizing and storing information in paper and digital form.

Facilitating the causal checks for clients.

Checking in patients for appointments.

Maintaining patient records

Process Insurance Claims in compliance with law requirements

Answer patient queries and ensure excellent customer service. Universal Packaging Ghana Ltd.

Factory Hand

Job

May 2012 - Sept 2012

Key Responsibilities:

Loading and Unloading of deliveries

Checking for defects of goods

Assemble products

monitor manufacturing equipment

EDUCATIONAL QUALIFICATIONS

July 2020 Bachelor of Art in Sociology

Kwame Nkrumah University of science and technology May 2016 Senior High School Certificate (WASSCE) – Art Mfantsipim High School - Senior High School

April 2012 Basic Education Certificate (BECE)

Hope Marie Academy

KEY SKILLS & COMPETENCIES

• Good communication and presentation skills

• Ability to learn and adapt

• Proficient in statistical data analysis

• Microsoft word/ Excel

• Research

• Leadership/ Relationship building

• Team player

REFERENCES

Mr. Patrick Abankwa

Director of Agric Department.

Ga central municipal assembly

Tel; +233*********

Mrs. Alswell Yaidoo

Branch Manager.

United Bank for Africa

Tel; +233*********



Contact this candidate