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Human Resources Call Center

Barangay 62-A, Cavite, 4101, Philippines
October 03, 2023

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Gboko Epse Nanfro, Vagne Adja Manuella Brigitte

Payroll Practitioner - French (4 years 7 months) IBM Business Services, Inc.

+63-906******* PHP 90,000 Santa Rosa, Central Luzon Experience

9 years of total experience

Dec 2017 - Present Payroll Practitioner - French

(4 years 7 months) IBM Business Services, Inc. Philippines Industry Call Center / IT-Enabled Services / BPO

Specialization Human Resources

Role Payroll Officer

Position Level 1-4 Years Experienced Employee

Compilation and processing of transactional Payroll and/or Time Data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll. Process payroll requirements in payroll system (monthly, year-end, off-cycle). Preparation and processing of Final Settlement/Terminal Pay. Processing of Garnishment cases (answering interrogatories, updating information in the system, validation, and issue resolution).

Ensure accuracy of employee and employer contributions for statutory requirements. This requires knowledge of tax and labor laws.

Ensure accuracy of other payments & deductions calculated by the system. This requires in- depth knowledge of company policies (eg. Overtime, allowances). Generation of Pay Statements and other Business reports. Generation of statutory reports. This requires knowledge/understanding of the country forms and government guidelines to complete these. The process owner should also have the capacity to verify that all information reported is accurate and legally-compliant. Timely remittance of payments and/or report for employees, government offices, and 3rd parties.

Journal entries posting, accruals, account reconciliation (requires knowledge of company’s accounting guidelines and in-depth knowledge of payroll accounting matters). Interface with external customers for requests &/or issue resolution (eg. Banks, Government officers, client, vendor).

Document monthly payroll scorecard, including issue and resolution tracking. Acts as First point of escalation for Issue Resolution of Payroll and Time Management related matters raised by the Contact Center

Responsible for Legal Change Management and Document Management. Implements internal control measures and conducts regular control self-assessments to ensure that processes meet IC requirements.

May 2016 - Sep 2016

(5 months)

Dec 2015 - May 2016

(6 months)

2012 - 2016 (4

years 1 month)


UNAIDS Brasilia (Brazil)

Industry Government / Defence

Specialization Clerical/Administrative Support

Role Management

Position Level Fresh Grad / < 1 Year Experienced Employee Trainee (Human Resources)


Industry Computer / Information Technology (Hardware) Specialization Human Resources

Role General HR

Position Level Fresh Grad / < 1 Year Experienced Employee Language Consultant - Portuguese & French

Enjoy Idiomas Brasilia PVT. LTD

Industry Education

Specialization Training & Development

Role Training & Development

Position Level 1-4 Years Experienced Employee


UNIP University (Brazil)

2016 Post Graduate Diploma / Master's Degree in Business Studies/Administration/Management Brazil

Major Human Ressources

CGPA 80.0 / 100.0

2015 National University of Brasilia (Brazil)

Bachelor's/College Degree in International Relations Brazil Major Law, History, Politics, Sociology, Administration, Economy Skills

Advanced Translation, HR Specialist, Project Management Skills Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

Portuguese (Primary) 10 10

French 10 10

English 10 10

Spanish 10 10

Additional Info

Expected Salary PHP 80,000

Preferred Work Location Central Luzon, National Capital Reg, Anywhere in Philippines About Me

Gender Female

Age 30 years

Telephone Number +63-915**-*****

Address Santa Rosa, Central Luzon, Philippines Nationality Cote D'ivoire

Contact this candidate