Melvin Harris

**** ***** ****** ******* ** ***** Cell: 773-***-**** E-mail: adz4a3@r.postjobfree.com

WORK EXPERIENCE

Doordash/ UberEats August 2020 - current Chicago, IL Delivery driver/ customer service

● Deliver products to customers in a safe, courteous and timely manner.

● Determines placement of product follows safety protocols during delivery.

● Establishes and maintains outstanding relations with customers Echo Global Logistics November 2019 - August 2020 Chicago,IL Account Executive

● Receive all account specific shipping requests via email or phone.

● Analyze shipping requests to determine which load type (FTL/LTL), equipment, and delivery expectancy

(normal/expedited) meets requirements for shipment.

● (LTL) Build each load accurately and assign to carriers within TMS based on cost efficiency and transit times.

● (FTL) utilize TMS to input dimensions, weight, delivery times and check lanes to provide quotes for shipment.

● (FTL) once approved, send quote to carrier sales for assistance with booking.

● (FTL) Build load accurately and assign to specified carrier.

● Email BOL and verify receipt.

● Track/ trace to ensure on time delivery, notification of any delays and or any OSD.

● Communicate with Client in regards to any delays, reschedules, or OSDs to ensure timely resolution.

● Utilize CIR to review PODs, invoices, Load IDs and payment status for resolution of any payment discrepancies. Uber Freight/ 3rdPartyLogistics September 2018 - April 2019 Chicago, IL Operations Associate/ Customer Service

● Assist carriers booking loads/backloads. Verified load type (LTL, FTL) equipment types (dryvan, reefer, flatbed) and all other specifications (route efficiency, product, weight, Driver’s hours etc) prior to bookings.

● Track/ trace to ensure on time dispatch, driver’s hours and escalation of any delays (layover, detention, OSD)

● Communicate with Clients with updates or delays for reschedule/ work in of pick up/ delivery or damages.

● Assist carriers with any on App changes (fleet size, add drivers, changes to ACH, Factoring company LOA, etc)

● Verify receipt of BOL, Lumpers, layovers paperwork to verify all in/out times and ensure on time payments.

● Escalate negotiations for bounced load, assist with Lumper fees (Comdata) and all other assignments asked. Voya Financial/Annuities May 2017 - October 2017 Des Moines, IA Customer Service Associate/ Annuities

● Passed Series 6 Licensing exam to become registered Representative (Active)

● Assists agents and owners on Annuities and Mutual Fund information and product specs.

● Research and answer specific Annuity questions (free amount, RMD, MAW, surrender fees)

● Process changes as requested after security verification (beneficiary, address, systematic withdrawals)

● Transact withdrawals, cash surrenders, and strategy changes on Annuities. Beacon Hill Staffing/ NORC (Contract) January 2016 - January 2017 Chicago, IL Operations Supervisor/ Tech Support Assistant

● Perform daily checks on all hardware to verify it’s working properly. Replace hardware as necessary. Evaluate and escalate all software issues to proper I.T. department to verify issues are resolved quickly and efficiently.

● Monitor and complete daily and monthly performance evaluations on all peer helpers to give constructive feedback and provide coaching as needed to ensure high quality and awareness levels on the call floor.

● Verify all CSAs are working efficiently and logged in accordingly to ensure availability and high productivity. Career Education Corporation/ Staffing Now July 2009 - October 2015 Chicago, IL Inquiry Response Coordinator/ Team Lead

● Worked as Team Lead to assist with new hires on call quality, metrics, and attendance guideline of CEC.

● Assistant floor manager with call escalation, Avaya issues, ADP or technical issues.

● Responsible for interacting and following up with over 50 prospective students (daily) on their decision to further their education and verify if prospects meet criteria for required qualifications of CEC schools. Telesight Inc. June 2002- August 2009 Chicago, IL

Call Center Supervisor/ Administrative Assistant

● Supervised, trained and evaluated new and existing employees on conducting customer feedback surveys.

● Monitored attendance, performance and quality of calls to ensure they meet the company’s expectations.

● Create, document, files, spreadsheets used for QA monitoring, employee attendance, and productivity.

● Facilitated training of new hires and coach employees on delivery and completing new and existing surveys. Skills:

● Proficient knowledge of Microsoft Word, Outlook and Excel spreadsheets.

● Great customer service, interpersonal skills, and administrative experience.

● Passed Series 6 licensing exam to become registered representative.

● Knowledge of Knack, Salesforce, Zendesk, Comdata, and various other TMS systems. Education:

Kennedy King College June 2015 - December 2015

Hyde Park Career Academy September 1995 - June 1999

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