Alisa Macklin

McKinney, TX *****

972-***-****

adz49t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experience in Accounts Receivable, Accounts Payable, and Customer Service Procedures, SAP, Oracle with demonstrated results in:

Accounts Payable Compliance & Controls, Collection Account Management 10+ years with Customer Service, Microsoft Office - Excel, Power Point, Movie, Sales Force Lightning, Computer Ease, Service Trade, Service Titan, Return Connect, SAP Vendor Maintenance, PEGA Systems PROFESSIONAL EXPERIENCE

Siemens Healthineers - Contract

02/2023-Present- Administrator Support

● Proceeds with all day-to-day functional specific operations

● Maintains records and filing systems; types and/or enters data into computer systems, including Office application or specialized software packages.

● Completes routine reports. 100% remote

● Performs the administration of programs, projects, and/or processes specific to the organization unit served

● Selects from among clear choices based upon defined procedures and practicesIn Administration / Customer Services: Selects from among clear choices based upon defined procedures and practices

● Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes

● Unexpected situations typically need authorization

● Positions are expected to cope effectively with multiple choice situations in a number of assigned processes and routines.

● Perform communications with customers, both internally and externally; good oral and written communication skills are required

● Microsoft Outlook use required; SAP and Pega System knowledge a plus.

● Call to verify and update contact information for 500+ custoners for Credit Account Manager(CAM) Denalics

07/2022-11/2022- Dispatch Coordinator

● Responding to general inquiries and requests through incoming customer calls, emails and faxes.

● Able to work in fast-paced environment and prioritize situations autonomously

● High level organization and follow through required

● Dispatch service technicians with guidance from operations manager, HVAC manager and Plumbing manager

● Maintain strong customer relations internally and externally

● Schedule return trips with customers when parts are in.

● Maintain customer database with current information.

● Clear and concise communications with department managers, technicians and customers.

● Keep customers appraised as to company schedule and requested lead-times.

● Provide accounting with maintenance contract billing information.

● Prepare service invoices for processing

● Attention to detail is critical

AmerisourceBergen

10/2018-4/2021- 3PL Client Service II

● Responding to general inquiries and requests through incoming customer calls, emails and faxes.

● Maintaining performance standards by utilizing defined Service Level Agreements. Investigating customer issues in a professional and timely manner.

● Ensuring that every customer interaction is in alignment with the AmerisourceBergen corporate values.

● Dealing with adhoc changes and difficult queries in a patient and professional manner.

● Maintaining strong product knowledge for clients assigned within the POD. Complying with all appropriate policies, procedures, safety rules and regulations.

● Point of contact for Return Goods Authorizations for Dr Reddy's

● Updated and Process, Specialty and Material Requests in SAP

● Account Representative for accounts; Steadmed, Radius, Aratana, Flexion, Medunik, Duchesna, Dr. Reddy, Foamix and Elanco

● Maintain phone calls between 15-25 pharmacists and customer contact

● Worked remotely handling clients service requests in a timely and providing SLA for deliveries of medication from the distribution center Avigilon

5/2018 -10/2018 - Lead Generation Representative - Contract

● Call between sixty to one hundred leads per day provided by Inside Sales Team Lead, Lead Generation North America

● Qualify and convert targeted accounts

● Quota set by Inside Team Lead, Lead Generation North America per month

● Follow scripts as provided

● Document all calls in Salesforce.com with detailed notes

● Create follow up calls per discussions with customers within Salesforce.com

● Send all qualified Leads to Inside Sales Team, Sales Team Lead, Lead Generation North America for approval within Salesforce.com

● Assign generated leads to Business Development and Regional Sales team within Salesforce.com after Inside Sales Team Lead Generation North America approval

● Follow up with Business Development and Regional Sales Team after 48 hours of Lead to verify contact

● Meet with Inside Sales Team Lead, Lead Generation North America once a week Cinemark CSC

1/2018 - 5/2018 - Guest Services Representative

● Assisted 1st level Call Center Support in the Theater Technology department based in the Frisco Texas support center

● Provided support via phone, email and tracking software for our end users technical problems and service requests

● Recorded problem symptoms and information for escalation of the more complex problems to higher level support

● Maintained knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers

● Demonstrated strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude

● Assisted with problem-solving with great work ethics to work in a team environment

● Provided refunds, gift card balances and resolve issues as it relates to technical support of Cinemark and Movie Club Applications Amerisource Bergen - The Lash Group - Contract

8/2017 - 1/2018 - Patient Care Coordinator I

● Answered and resolved patient inquiries within committed time frames.

● Adhered to the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues. Promotes drug compliance.

● Reported all adverse events related to drug therapy and pharmacy care.

● Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.

● Participated in administration patient's pharmacy care plan.

● Collaborated in a team-structured environment

Hewlett-Packard Enterprise - Contract 10/2016- 6/2017- Business Development Rep

● Qualified leads from marketing campaigns as sales opportunities

● Contacted potential clients through cold calls and emails

● Presented HP.com to potential customers

● Customized product solutions to increase customer satisfaction

● Highest overall HPE.com Chat Top Performer March/April 2017

● Identified client needs and suggest appropriate products and services

● Proactively seek new business opportunities in the market through web chat, contact forms and inbound calls

● Set up meetings or calls between (prospective) clients and Account Executives

● Reported to the Business Development Manager on weekly/monthly/ quarterly sales results

● Stay up to date with new products/services

McKesson Pharmaceuticals

12/2012- 4/2016 - Data Integrity Associate 3

● Processed and Load Over the Counter, RX Brand and Generic brand drugs as set-up for McKesson on base distribution centers

● Updated and Process Pricing, Specialty and Material Requests in SAP

● Maintained Supplier BIS/Remedy Inbox to ensure that Pricing/Specialty Pricing SLAs are met for all requests

● Assisted Product Managers, Contracts Dept and/or Purchasing to ensure that requests that require immediate attention were handled and forwarded to the appropriate department

● Assisted with special projects as needed within Master Data Management, for example, updated Pedigree Flags for EDI and Master Data Alignment for Orals Transition Testing

● Participated and assisted in scripts writing for UAT (User Acceptance Testing) in Vistex

● Works close with SAP Service Center/IT to ensure Purchasing requests post successfully through SAP/Vistex platform

● Customer First Excellence Award - April 2013

● ICARE Customer Service Recipient - Oct 2013, May 2014

● Member of Employee Activities Committee (EAC) 2013 -2016

● Vitality Champion of Wellness Fitness Representative

. Brand Ambassador

● Bev Revv - Brand Ambassador Wines and Spirits 6/2018 - Present

● Perfect 10 Promotions - Brand Ambassador Wines and Spirits 1/2019 -Present

● Tequila Sheela -Brand Ambassador 7/19-Present

● First Crush Promotions - Brand Ambassador 7/19-Present

● Dragon Spirits Promotions - Brand Ambassador 7/19-Present

● Key Components - Brand Ambassador Wines and Spirits 6/2018 - Present

● Gran Orendian and Ollitas Tequila - Brand Ambassador 11/19-Present

● Talent Tree - Brand Ambassador Wines and Spirits 5/2018 - Present

● Pourtastic - IPAs and Domestic Beers 4/2022

● Dragon Spirits Marketing - 8/20-Present

EDUCATION

● Collin College - Spring -2020 - Fall-2021

● CPT - Zumba Fitness Instructor - May 2015

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