CALLIE ANDREJAK

Raleigh, NC

(: 904-***-**** *: adz49l@r.postjobfree.com Portfolio: https://callieandrejak.com/

Customer Service

Results-driven professional with a background in education and a passion for leveraging technology to drive customer success. Demonstrated expertise in fostering effective collaboration, overseeing projects, and supporting professional growth. Skilled in communication, project management, and mentoring, with a track record of implementing successful initiatives. Committed to delivering exceptional customer experiences and ensuring the achievement of goals. Ready to leverage my experience and skills to drive customer success.

CORE COMPETENCIES

Customer Success

Relationship

Account Management

Client Retention

Customer Satisfaction

Customer Support

Product Adoption

Customer Engagement

Renewals

Customer Lifecycle

Metrics/Analytics

Communication Skills

Problem-Solving

Team Collaboration

Needs Assessment

WORK EXPERIENCE

Department Chair, Team Lead Lead Educator 2019 – Present

East Cary Magnet Middle School Cary, NC

Serves as the communication liaison between the county, administration, and school English department since 2020, fostering effective collaboration and ensuring streamlined information flow.

Demonstrates expertise in project management by developing and overseeing project timelines, deliverables, and team communication, resulting in the successful completion of various initiatives.

Supervises special projects, including the development of multiple curriculums school-wide, ensuring thorough documentation and appropriate storage on the server. Diligently tracked project changes and their impact on timelines, ensuring timely delivery.

Leads a team through a consistent lifecycle of guidance, observation, coaching, and reflection, fostering professional growth and collaboration. Organized and facilitated biweekly grade level team meetings, providing valuable updates to leadership and effectively delegating responsibilities.

Acts as a mentor for the Beginning Teacher Program and International Participant Teacher Program, playing a vital role in supporting teachers arriving from abroad and international teachers within the county.

Contributes as a member of the SIP (School Improvement Plan) Committee and the School Leadership Committee, actively participating in yearly program implementation and contingency planning.

Language Arts Social Studies Teacher 2018 – 2019

Sallie B. Howard School for the Arts and Education Wilson, NC

Developed and executed dynamic lesson plans to actively engage all learners, resulting in improved student participation and retention of subject matter.

Utilized formative assessments to evaluate student understanding and progress, leading to more effective lesson planning and targeted interventions.

Established a supportive and inclusive classroom environment, building strong emotional connections with students and fostering a positive learning experience.

Tailored instruction to meet individual student needs, utilizing differentiated learning strategies to enhance student learning outcomes.

Language Arts Social Studies Math Teacher 2016 – 2018

Clewiston Middle School Clewiston, FL

Significantly improved student engagement and academic outcomes by implementing differentiated instruction techniques tailored to the needs of diverse classrooms, resulting in enhanced learning experiences and increased subject matter retention in Language Arts, Social Studies, and Math.

Demonstrated commitment to student success by voluntarily leading after-school tutoring sessions twice a week, providing crucial academic support to ESL students and helping them achieve significant improvements in their learning.

Consistently recognized for exceptional teaching abilities, earning the 'Highly Effective' Teacher Rating in 2016 and maintaining this high standard of performance in subsequent years, reflecting a consistent dedication to delivering quality education.

EDUCATION

Bachelor of Arts in English May 2015

Florida Atlantic University, Boca Raton, Florida

CERTIFICATIONS

Project Management Professional (PMP) Project Management Institute In view

Google UX Design Coursera Mar 2023

Scrum Master (CSM) Scrum Alliance Jan 2023

Middle Grades Language Arts 6 -9 NC DPI Jul 2021

References Available Upon Request

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