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Customer Service Fine Dining

Location:
Kolkata, West Bengal, India
Posted:
October 03, 2023

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Resume:

PROFILE:-

*+ years of experience in hotel management, including banquet operation, in room dining, coffee shop, fine dining restaurant. Strong communication skills and ability to work effectively with guests, staff, and vendors. Proficient in various hotel management software systems, including IDS (Internet Distribution System) and MICROS. Excellent organizational skills and ability to manage multiple tasks .Strong leadership skills and experience managing teams of up to 20 staff members. Demonstrated ability to maintain high levels of customer satisfaction and resolve conflicts effectively.

LANGUAGE PROFICIENCY

Language

Read

Writer

Speak

English

Hindi

Bengali

EXPERTISE:-

WORK ABILITY

TEAM WORK

UPSEALING

LEADERSHIP

CONTACT:-

WORK EXPERIENCE:-

RADISSON BLU, NAGPUR,

POSITION- INDUSTRIAL TRAINING (16 Aug2018-17 Jan2019)

I completed my industrial training at Radisson Blu Nagpur for a period of 22 weeks. During this time, I had the opportunity to work closely with experienced professionals and learn about various aspects of the hospitality industry. I was involved in tasks such as customer service, housekeeping, food and beverage service, and event management. Overall, my industrial training at Radisson Blu Nagpur was a valuable learning experience that provided me with practical skills and knowledge that I can apply to my future career.

FARIYAS RESORT, LONAVALA

POSITION- F&B ASSOCIATE (20Feb2019-18 june2022)

I have worked as an F&B associate for 3 years at Fariyas Resort Lonavala in Maharashtra, India. During my time there, I have gained experience working in various areas of the F&B industry including banquet, in-room dining, fine dining restaurant, and coffee shop.

As a banquet associate, I was responsible for setting up banquet halls for events, serving guests during events, and ensuring that the banquet halls were clean and tidy. In in-room dining, I was responsible for taking orders from guests and delivering their meals to their rooms. As a fine dining restaurant associate, I provided exceptional service to guests, ensured that their dining experience was enjoyable, and that their needs were met. Lastly, in the coffee shop, I assisted in preparing and serving coffee and pastries to guests.

Overall, my experience as an F&B associate at Fariyas Resort Lonavala has allowed me to gain a deep understanding of the F&B industry and develop skills in customer service, teamwork, and attention to detail."

NABARUN JANA

Mogra, Moyna, purba Medinipur, West Bengal, 721644

adz492@r.postjobfree.com

+91-790*******

+91-740*******

https://www.linkedin.com/

in/nabarun-jana-87191026a

Computer Knowledge

Excellent verbal communication

Maintain the cleanness

Quality & standard of the property

Fast learner

Smart worker

Punctuality

Team building

: HOBBIES:

Reading book

Playing cricket

Listening music

Swimming

PERSONAL DETAILS:-

Father’s Name : MR. ARUN JANA

Date of Birth : 01/10/1998

Marital Status : Single

Gender : Male

DECLARATION:-

I hereby declare that all information mentioned above is true to the best of my knowledge & any conflict regarding the information will be solely my responsibility.

Date:

Place: (NABARUN JANA)

SKILLS & STRENGHT

COURTYARD BY MARRIOTT, MADURAI

POSITION- SR. F&B ASSOCIATE (23 June2022- PRESENT)

I have been working as a Senior F&B Associate at Courtyard by Marriott for the past 1 Year. In this role, I have been responsible for overseeing the daily operations of the Food and Beverage department, ensuring the highest levels of customer service and satisfaction, and managing a team of associates.

Some of my key responsibilities include managing inventory, placing orders, ensuring proper food safety and hygiene protocols, and coordinating with other departments to ensure seamless delivery of services.

I have thoroughly enjoyed my time working at Courtyard by Marriott and have gained valuable experience in managing and leading a team in a fast-paced environment."

EDUCATION:-

Ramchak Rameswar Viddyamandir

W.B.B.S.E Board (2008-2014). 10th standard 73.2%.

Dakshin Changrachak Sukanta Viddyapith W.B.H.S.E Board (2014-2016)

10+2 standard 77.4%.

Asansol society of hospitality management under BHARATHIYAR UNIVERSITY (2016-2019). B.Sc. catering science and hotel management.

1st year - 53.5%

2nd year - 60.32%

3rd year -53.16%



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