RESUME

OF

Mohammad Khalid Rahim Khan (Manna)

Contact Number: +88-017**-****** (Office) +880 197******* (Personal)

CAREER OBJECTIVE:

To work in any well reputed, challenging and rewarding environment, particularly in the activity and management area where I would be able to exploit my knowledge and experience to the maximum extent and provide a globally competitive environment on challenging assignments that yield benefits of job satisfaction and a steady-paced professional growth.

Purpose-

To complete all jobs with entire satisfaction of the client and under the protection of our resources, Personnel’s and equipments / all kinds of materials.

Worked at Homebound Packers & Shippers Ltd

(From October 2018 to running year-2021)

Promoted Position -Sr. Executive Operation (ware house Logistics)

Operations Procedure –

Daily Tracking (Issue & Receive) from Airport and Ctg port by every morning.

Timely system update in to excel sheet and ERP Software

regarding receive & issue.

E-mail corresponding to customer

Proper make delivery challan for receiving and delivery

If found Faulty & return Items receiving & Status updating (if required)

Keeping goods maintaining location and put away according to the situation

Perform periodic cycle count and update concern authority.

Ensure proper Goods Delivery / receiving on time.

Storing/filing documentation,

Report to the concern party of their inventory and others as per requirement

Daily ERP Receiving & Checking

Goods Receiving and updating in ERP Software.

Goods delivery as per Daily Schedule

Every day E-mail corresponding with the client.

Ensure Receiving of Air / Sea / Overland Shipment Various Items

Ensure Make of Delivery Challan as shipment required.

Properly Correspond with valued Client of all shipment

Ensure Make delivery of various items as client required.

Ensure Carefully Loading / unloading avoid loss & Damaged

If Storage any Items Required by the client

Daily receiving/dispatch / updating.

If found Faulty or Damage Items receiving Status updating

Daily Return items receiving status updating.

Weekly cycle counts maintain.

Goods Delivery / receiving checking.

Storing/filing documentation,

Inventory control (By keeping correct record)

keep all track & record for all identified problem issues and work on

Liaison with all transport & service provider.

Various type of Cable Drum Issue / received with Maintain Daily Update status.

Providing all kind of Daily Reports with status

Worked at Homebound Packers and Shippers Ltd.)

(From January to October -2018)

Promoted Position-Sr. Executive Customer Service (Head Office)

Job Responsibility:

Customer service work directly with customers and clients of all kinds of businesses. As the job title suggests, these workers represent their employer in dealings with customers and clients. Typical job responsibilities include:

Communicating with clients and customers about their experiences with a product or service

Providing advice on purchasing products or services

Answering client or customer questions about properly using or accessing a product or service

Taking or processing orders for a product or service.

Listening to customer or client complaints or concerns and working to resolve their issues

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services. Customer service positions typically do not require a college degree, but may involve a period of on-the-job training.

Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.

Coordinated with shipping department regarding customer address changes, refunds and exchanges.

Organized structure of customer service and fulfillment department to increase customer sales and respond more efficiently to customer inquiries.

Provided sales support to sales director, including inventory queries, quotations, sales orders management, 12 months rolling forecast and trading documents for efficient sales coordination.

Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance, trouble shooting and complaints in timely and responsive manner.

Coordinated all project related issues from design win to the end of life, including, sample request, payment issues, product change notification and environmental concerns.

Visited customers' factories and warehouses in monthly basis to gain first hand inventory level, production run rate and future production planning.

Operation of Procedure:

Ensure Receiving of Air / Sea / Overland Shipment Various Items

Ensure Make of Delivery Challan as shipment required.

Properly Correspond with valued Client of all shipment

Ensure Make delivery of various items as client required.

Ensure Carefully Loading / unloading avoid loss & Damaged

Ensure Safely Transport the goods at Delivery Place.

POD Copy Received & Proper file update.

Ensure to valued Client for better service for all operation.

All operation are processed through the operation department

A job number is mandatory for any operation

A job is undertaken against work order which is being issued from customer services Department.

Work Guideline and Job Responsibility

To make a work plan as agreed with the client and give priority as per requirement of the client and serve the client with flexibility and make them feel that we value for your money.

Should have respect for a clean and green environment

Ensure to prevent any claim complains from loss damage or service failure.

Keep guided by prefect communication between all parties involved.

To ensure that paper work (documentation) is done correctly pertaining to export packing (overseas) / packing and shifting (internal) / delivery of import consignment. And measurement / weight of export cargo is taken correctly and documented correctly.

To ensure that standard type of packing materials and required quantity is used by the packers (not less not more) based on the types of item is being packed to ensure that the item don’t sustain damage during transit.

To ensure nut / bolt and other fitting removed from any items are packed and documented properly in the packing list.

To ensure that over packing is not done by the packers which may increase the weight and volume of the item.

To ensure that during stuffing the shipment in the ply wood box / container packers should not put heavy weight cargo on top of light weight / fragile cargo to avoid any damage.

To ensure the goods are secured properly so that during transit there is no movement, which could result in huge damages.

To ensure when the shipment is not loose load, and the shipment does not fill the container fully the packages must be tightly stowed all the way to the ceiling in the container and the load blocked or braced by a wooden bulkhead to prevent the load from shifting during the transport to its destination.

To ensure during packing air shipment to polythene is used for electrical appliances / mattress / carpets / books / and cloths and not use polythene for packing plastic ware / china ware / kitchen ware items.

To ensure that crate is used for fragile items like glass / big decoration items expensive oil paintings, lamp shade etc.

To ensure that excess packing materials returned from work is deposited with stores against packing materials return sheet.

To ensure that Sr. packer is included in the team while handling heavy machinery during loading and unloading

To ensure that ply wood is made of proper size no empty space should remain after stuffing of cargo is done.

To ensure the tally sheet when loose import and export packages are stuffing and de stuffing in the container or plywood box any places also warehouse.

To ensure the export and import shipment cargo or machineries items or personal effects are stacked on the pallets, ply wood box or container in a discipline manner with space kept 3 fit from each inch stack and boundary wall for allowing the jack trolley / forklift and manual push trolley to pass through and to place the goods at the desired location.

To ensure hazard identification and risk assessment any one control of the workplace to identify the potential hazards of the proposed work. Assess the risks involved and develop controls, to eliminate the risk to assist in hazard identification and the development of controls, all the workers / employees must attend a tool box talk conducted by the manager of the team or by the supervisor at work site.

To ensure that Mitigate those hazard and if u can’t mitigate then stop work

To ensure wearing of appropriate personal protective required on the work and where hazards exist in the work place.

Job Experience:

Worked at DHL Excel Supply Chain Bangladesh Pvt Ltd.

(as third-party Supervisor of Homebound Packers and Shippers Ltd.)

(From April’2006 to April’2008)

Position -WH Supervisor

Job Responsibilities:

Tracking (Issue & Receive)

Timely system update in to excel sheet regarding receive & issue.

e-mail corresponding to customer

Daily Faulty & return Items receiving & Status updating

Keeping parts maintaining location and Put away according to the situation.

Perform periodic cycle count and update concern authority.

Ensure proper Goods Delivery / receiving on time.

Storing/filing documentation,

Report to the concern party of their inventory and others as per requirement

Daily ERP Receiving & Checking

Goods Receiving and updating in WM100 software.

Goods delivery as per MRF

Daily packer’s Overtime making

Every day E-mail corresponding with the client.

Daily receiving/dispatch / updating.

Daily Faulty Items receiving Status updating

Daily Return items receiving status updating.

Weekly cycle counts maintain.

Goods Delivery / receiving checking.

Storing/filing documentation,

Inventory control (By keeping correct record)

keep all track & record for all identified problem issues and work on

Liaison with all transport & service provider.

Various type of Cable Drum Issue / received with Maintain Daily Update status.

Providing all kind of Daily Reports with status

Worked at Procter & Gamble Ltd (P&G)

(From Jan’1993 to Jan,’1994):

Position- Supervisor

Major Job Responsibilities:

1.Supervising all of staff for Daily work

2.Marketing and Sales in market

3.Everyday stock updating keeps tracking with supervisor.

4.Making Inventory Status for stock (In & out)

5.Making Delivery Status for client satisfaction

6.Inventory control (By updating computer system)

7.Maintain office equipment including photocopiers.

8.Support office/project logistics, letters to the post office or to the courier

Worked at-SIRIOUS Marketing & Research Ltd

(From July’1994 to July’1995)

Position- Executive and marketing

Major Job Responsibilities:

1.Survey for marketing as subject.

2.Daily presentation of survey report

3.Supervision of under staff.

4.Sales and marketing products.

5.Manage issue of letters and documents.

6.Send letters to the post office or to the courier if required

Personal Details:

Full Name : Khalid Rahim Khan (Manna)

Father’s Name : (Late) Abdur Rahim Khan

Mother’s Name : Mrs. Monjula Khan (Teacher)

Present Address : Flat No- E-6, 55/1, Haji Complex, Matikata Bazar

Dhaka Cantonment Dhaka

Post Code-1206

Mailing Address : Flat No- E-6, 55/1, Haji Complex, Matikata Bazar

Dhaka Cantonment Dhaka

Post Code-1206

Email- adz47u@r.postjobfree.com:adz47u@r.postjobfree.com

Date of Birth : 10th May -1974

Place of Birth : Dhaka (Bangladesh)

Nationality : Bangladeshi (by birth)

National Id no : 685-***-****

Religion : Muslim (Sunni)

Marital Status : Married

Education Qualification : B.A (Arts) (National University

Job’s knowledge : Accounting.

Sales and marketing.

Inventory Storage & Logistic Supply Chain Transportation

E-mail corresponding

Supervising / status updating /WMS100/

Name of Training:

Bangladesh National Cadet Core (BNCC) as Sr. Cadet

Bangladesh Weaving Board Training at Norsingdi

Goods receiving and issue training in WM100 software in DHL Global Bangladesh

Training with SOP In DHL Global Bangladesh

Training for workshop In DHL Global Bangladesh

Training for fire In Homebound

Dangerous goods Training in Homebound

Personal Protective Training (PPE) in Homebound / Tullow Bd

Rig Movement Training in Tullow Bangladesh / Chevron Bangladesh

Fire Training ( Fire Service & Civil Defense)

Computer Training from Bangladesh ( Bangladesh Youth & Sports)

Computer Knowledge:

Operating System:

MS Office (Word, Excel, Power point, Excel, word, others E-Mail corresponds

Software for Communication (Internet browsing)

Software (LWMS /WM300 / E-log)

Language Proficiency:

Having good command read /writing and speaking in Bengali, English both

Md. Khalid Rahim Khan

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