Tanya Diaz

Chicago, IL *****

adz47m@r.postjobfree.com

+1-815-***-****

Authorized to work in the US for any employer

Work Experience

Server

Honey Jam Cafe - Oakbrook Terrace, IL

May 2021 to Present

• Ensure optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude

• Managed orders and accompanying financial transactions using digital point of Sale System

• Negotiated resolved customer concerns

• consistently achieved above 20% charge tip percentage

• Knowledgeably recommended menu items based on customer needs and preferences, including upselling complimentary dishes and drinks

Safety Ambassador

University of Iowa Hospitals and Clinics - Iowa City, IA March 2021 to Present

· Provide positive customer service experience for all patients, visitors, and employees

· Triage mobility of the patient providing wheelchair assistance if needed

· Provide traffic control and wayfinding for patients, visitors, and employees

· C3 Training- Compassionate and connected care. Health care-centric communication skills are shared and practiced to elevate patients’ perception of empathy, teamwork, and clarity of information shared Shift Supervisor

Panda Restaurant Group - Joliet, IL

December 2013 to March 2021

Worked with a team multi-tasking in a fast-paced customer service environment providing superior customer service and products.

Managed and ordered store inventory while tracking weekly consumption of products. Responsible for cash handling of at least $1,500 on a daily basis. Supervised a rotating staff throughout a shift.

Selected to train new hires, and responsible for the on-going training of new material. Selected to take the lead on many in-store projects such as complete reorganization of the back of the house, creating list for employees to reference on, and written signage. Shift Supervisor

Pancheros Mexican Grill Inc. - Iowa City, IA

September 2017 to March 2020

Managed all house operations including supervising 10-15 employees at a time. Responsible for cash handing of at least $2,000 on a daily basis. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a safe environment during each shift.

Lead store operations to manage labor, and increase efficiency and revenue. Oversaw an average of $8,000 sales daily.

Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Education

High school diploma

Plainfield East High School - Plainfield, IL

August 2013 to May 2017

Skills

• Medical Terminology

• Store Management Experience

• Guest Services

• Medical Office Experience

• Restaurant Experience

• Physiology Knowledge

• Supervising Experience

• Anatomy Knowledge

• Medical Records

• Patient Care

• Interviewing

Languages

• Spanish - Fluent

Certifications and Licenses

Esthetician License

October 2021 to Present

Assessments

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

January 2022

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate