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Quality Assurance Customer Service

Location:
Schofield, WI
Posted:
October 03, 2023

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Resume:

Diane F . Kurszewski

*** ****** ******

Schofield WI 54476

715-***-**** adz47j@r.postjobfree.com

OBJECTIVE

Accomplished payroll professional with 7 years of experience in all aspects of processing multi-state payroll, seeking an opportunity to utilize and expand my payroll skills in providing employees with accurate pay. KEY SKILLS

• Ability to collect, analyze and interpret statistical data

• Proficient in Microsoft Office

• Strong sense of customer service

• Strong problem-solving and analytical skills

• Highly organized and detail-oriented

• Possess excellent written and verbal communication skills

• Extremely ethical, and know how to handle confidential information in a professional manner

• Ability to respond effectively to confidential inquiries or complaints

• Take initiative in every role and can work independently with little supervision P AYROLL SKILLS

• Technical background in payroll software UKG Ready, Oracle, ADP

• Detailed knowledge of full-cycle multi-state payrolls

• Thorough knowledge of employment-related laws and regulations

• Strong knowledge of federal, state, and local tax regulations

• Monitor and execute time/attendance processing

• Manage garnishments and child support orders

• Prepare internal payroll reports and develop ad hoc financial reporting as needed

• Creating standard operating procedures for payroll processing

• Generate GL and cross company billing reports

• Perform regular audits and verification of payroll data EXPERIENCE

February 2019 – Current

Central Processing Corp/County Materials - Marathon, WI Payroll Administrator

• Process bi-weekly payroll for 1,600 employees in multiple states

• Review and approve timecards

• Process garnishments, support orders, and final paychecks

• Complete all monthly, quarterly, and annual tax filings

• Payroll audits for compliance and accuracy

• Prepare various payroll reports using various HRIS Systems and Excel

• Prepare ad hoc reports as needed such as GL Reports, Cross Company Billing data, etc.

• Maintain compliance with federal, state, and local wage and tax laws

• Assist Accounting Department with payroll reporting questions as needed

• Processing year-end payroll reports and data for 1095’s and W-2’s D i ane F . Kurszewski

208 Radtke Street

Schofield WI 54476

715-***-**** adz47j@r.postjobfree.com

EXPERIENCE

February 2018 – December 2018

L&S Electric – Schofield WI

Accounts Payable

• Reviewed and processed invoices and/or check requests ensuring proper GL coding and entry into accounting system

• Maintained vendor records and information in the accounting system

• Point of contact for all vendor invoice inquiries and resolutions

• Reconciled vendor statements, research, and correct discrepancies

• Collaborated with internal departments to ensure proper documentation/approvals for payment requests

• Managed expense reports submitted by employees and process for reimbursement August 2017 –August 2018

Linetec - Wausau WI

Payroll Administrator

• Reviewed and approved timecards

• Managed garnishments and support orders according to state and federal regulations

• Entered new or changed employee information into the system

• Answered employee’s questions and concerns regarding their pay

• Processed new hire documents and I9 verifications

• Verified payroll data for accuracy

October 2007 - June 2017

WPS Health Insurance – Wausau WI

Quality Assurance Supervisor

• Developed comprehensive procedures, work instructions, flowcharts, forms, templates, checklists, worksheets, and other product and process related auditing documentation

• Coached the quality assurance department to ensure all quality and regulatory compliance was met to the government standards

• Developed comprehensive procedures, work instructions, flowcharts, forms, templates, checklists, worksheets, and other product and process related auditing documentation

• Conducted and reported internal quality system processes

• Used a high level of judgment to make decisions and handle complex tasks or problems that impacted the payment of claims

• Interview and screen potential new employees

• Guided the team through daily work priorities

References available upon request.



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