Quality Assurance Customer Service
Resume:
Diane F . Kurszewski
Schofield WI 54476
715-***-**** *********@*****.***
OBJECTIVE
Accomplished payroll professional with 7 years of experience in all aspects of processing multi-state payroll, seeking an opportunity to utilize and expand my payroll skills in providing employees with accurate pay. KEY SKILLS
• Ability to collect, analyze and interpret statistical data
• Proficient in Microsoft Office
• Strong sense of customer service
• Strong problem-solving and analytical skills
• Highly organized and detail-oriented
• Possess excellent written and verbal communication skills
• Extremely ethical, and know how to handle confidential information in a professional manner
• Ability to respond effectively to confidential inquiries or complaints
• Take initiative in every role and can work independently with little supervision P AYROLL SKILLS
• Technical background in payroll software UKG Ready, Oracle, ADP
• Detailed knowledge of full-cycle multi-state payrolls
• Thorough knowledge of employment-related laws and regulations
• Strong knowledge of federal, state, and local tax regulations
• Monitor and execute time/attendance processing
• Manage garnishments and child support orders
• Prepare internal payroll reports and develop ad hoc financial reporting as needed
• Creating standard operating procedures for payroll processing
• Generate GL and cross company billing reports
• Perform regular audits and verification of payroll data EXPERIENCE
February 2019 – Current
Central Processing Corp/County Materials - Marathon, WI Payroll Administrator
• Process bi-weekly payroll for 1,600 employees in multiple states
• Review and approve timecards
• Process garnishments, support orders, and final paychecks
• Complete all monthly, quarterly, and annual tax filings
• Payroll audits for compliance and accuracy
• Prepare various payroll reports using various HRIS Systems and Excel
• Prepare ad hoc reports as needed such as GL Reports, Cross Company Billing data, etc.
• Maintain compliance with federal, state, and local wage and tax laws
• Assist Accounting Department with payroll reporting questions as needed
• Processing year-end payroll reports and data for 1095’s and W-2’s D i ane F . Kurszewski
208 Radtke Street
Schofield WI 54476
715-***-**** *********@*****.***
EXPERIENCE
February 2018 – December 2018
L&S Electric – Schofield WI
Accounts Payable
• Reviewed and processed invoices and/or check requests ensuring proper GL coding and entry into accounting system
• Maintained vendor records and information in the accounting system
• Point of contact for all vendor invoice inquiries and resolutions
• Reconciled vendor statements, research, and correct discrepancies
• Collaborated with internal departments to ensure proper documentation/approvals for payment requests
• Managed expense reports submitted by employees and process for reimbursement August 2017 –August 2018
Linetec - Wausau WI
Payroll Administrator
• Reviewed and approved timecards
• Managed garnishments and support orders according to state and federal regulations
• Entered new or changed employee information into the system
• Answered employee’s questions and concerns regarding their pay
• Processed new hire documents and I9 verifications
• Verified payroll data for accuracy
October 2007 - June 2017
WPS Health Insurance – Wausau WI
Quality Assurance Supervisor
• Developed comprehensive procedures, work instructions, flowcharts, forms, templates, checklists, worksheets, and other product and process related auditing documentation
• Coached the quality assurance department to ensure all quality and regulatory compliance was met to the government standards
• Developed comprehensive procedures, work instructions, flowcharts, forms, templates, checklists, worksheets, and other product and process related auditing documentation
• Conducted and reported internal quality system processes
• Used a high level of judgment to make decisions and handle complex tasks or problems that impacted the payment of claims
• Interview and screen potential new employees
• Guided the team through daily work priorities
References available upon request.
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