Data Entry Customer Service
Resume:
Kayona Bivens
Tampa, FL **624
************@*****.***
To obtain a position that will allow me to utilize my various Technical and Customer Support skills that will lead to challenging and fulfilling growth opportunities. Work Experience
Data Loading Analyst
Option Care Health - Tampa, FL
September 2019 to Present
Inputting doctors information in the system, researching doctor licenses, making sure address is still valid and active, cross ref. Files, affiliate doctors with address. Keeping up with daily changes. Etc.
Lead Quality Assurance Inspector
Freedom Scientific - Tampa, FL
June 2013 to May 2019
Testing equipment for the blind to make sure it's working properly, receiving dock: making sure the equipment comes in is correct. Inputting data entry, running reports, Soldering Helping with prep work and packing units as needed Quality Inspect Shipping/Receiving, Working with Various of Tools Meters, Reading Schematic, Inventory of MRB keep it clean and organized, ship and receive item in MRB, making sure transfer papers is correct before entering or leaving MRB. Train New Employees as needed
Work well under Minimal Supervision, lead a team, assign work for them to do daily to make sure quota is meet.
Posts Revenues by verifying and entering transactions form and local deposits, updates receivable inputing invoices.
Road Side Assistance- dispatcher
Allstate - Tampa, FL
October 2012 to April 2013
taking incoming calls
data entry
typing,
making sure i get the correct information to help the customer and get a number to call back just in case phone disconnect
research customer location
Front Desk Receptionist
1st Home Insurance - Tampa, FL
November 2011 to July 2012
Taking and making calls to customer, filing, faxing, taking payment, Typing, Data Entry, Ran Errands
Greet Customers
Giving Customers Insurance Quotes ( Home, rentals, car, life) Inventory parts, Customer Service
IMR - Saint Petersburg, FL
June 2010 to March 2011
Reading Schematics, Trouble shooting
Repairs gas analyzer, soldering,
Building 1400, 2800 gas analyzer
Customer Service, Quality Assurance Inspector
Alltel Corporation - Tampa, FL
November 2007 to July 2010
Tampa, Florida
November 2007 - July 2010
Test Tech
Received In-bound calls and making calls to customer Troubleshooting / Cellular phones.
Customer Service, Quality Assurance Inspector
Assembly Tech / Test Tech
Sypris Electronics - Tampa, FL
March 2007 to November 2007
Programming, Built Boards, Read Schematics
Board Troubleshooting to ensure working properly.
Testing Equipment making sure it goes to the correct location after test is complete (Pass or Fail)
Soldering, Using All types of Tools
Dispatcher
Kablelink - Tampa, FL
February 2007 to September 2007
Answered multi-line phone system, Customer contact calling. Continuous contact with drivers.
Advised customer of driver Estimated Time of Delivery (ETA) Followed-Up with Customers to ensure "Customer Satisfaction Store Manager
Liberty Tax Service - Tampa, FL
January 2000 to May 2007
Company Tax Prepared / Individual tax returns.
Petty Cash Coordinator / Bank Deposits / Data Entry / Payroll / HR - Hiring and Termination / Inventory Mgmt., Meeting, Setup Coordinator. Processed returns and check printing.
Mail Handler
Tampa Postal Service - Tampa, FL
November 1997 to May 2007
Loading and unloading trucks
Manual Mail Sorting
Utilized Automated Mail Sort Machine.
Customer Service Rep
Liberty Tax Service - Tampa, FL
January 2006 to January 2007
Received Inbound calls / Set-up customers with internet service Processed Phone Payments via credit cards.
Data Entry, Problem Solving
Data Entry Specialist/ Secretary
Aging Services - Tampa, FL
December 1998 to June 2002
Answered Multi-line phone system / Inventory Mgmt. / Bank Deposits Typing documents / Faxing / Data Entry / Payroll Processing / Mileage Processing, Office Errand Coordinator, Scheduled Meetings and other office functions while meeting Scheduled deadlines.
Education:
ITT TECHNICAL INSTITUTE
Associate - Computer and Electronic Engineer
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