Kayona Bivens

***** *********** **.

Tampa, FL **624

adz46a@r.postjobfree.com

813-***-****

To obtain a position that will allow me to utilize my various Technical and Customer Support skills that will lead to challenging and fulfilling growth opportunities. Work Experience

Data Loading Analyst

Option Care Health - Tampa, FL

September 2019 to Present

Inputting doctors information in the system, researching doctor licenses, making sure address is still valid and active, cross ref. Files, affiliate doctors with address. Keeping up with daily changes. Etc.

Lead Quality Assurance Inspector

Freedom Scientific - Tampa, FL

June 2013 to May 2019

Testing equipment for the blind to make sure it's working properly, receiving dock: making sure the equipment comes in is correct. Inputting data entry, running reports, Soldering Helping with prep work and packing units as needed Quality Inspect Shipping/Receiving, Working with Various of Tools Meters, Reading Schematic, Inventory of MRB keep it clean and organized, ship and receive item in MRB, making sure transfer papers is correct before entering or leaving MRB. Train New Employees as needed

Work well under Minimal Supervision, lead a team, assign work for them to do daily to make sure quota is meet.

Posts Revenues by verifying and entering transactions form and local deposits, updates receivable inputing invoices.

Road Side Assistance- dispatcher

Allstate - Tampa, FL

October 2012 to April 2013

taking incoming calls

data entry

typing,

making sure i get the correct information to help the customer and get a number to call back just in case phone disconnect

research customer location

Front Desk Receptionist

1st Home Insurance - Tampa, FL

November 2011 to July 2012

Taking and making calls to customer, filing, faxing, taking payment, Typing, Data Entry, Ran Errands

Greet Customers

Giving Customers Insurance Quotes ( Home, rentals, car, life) Inventory parts, Customer Service

IMR - Saint Petersburg, FL

June 2010 to March 2011

Reading Schematics, Trouble shooting

Repairs gas analyzer, soldering,

Building 1400, 2800 gas analyzer

Customer Service, Quality Assurance Inspector

Alltel Corporation - Tampa, FL

November 2007 to July 2010

Tampa, Florida

November 2007 - July 2010

Test Tech

Received In-bound calls and making calls to customer Troubleshooting / Cellular phones.

Customer Service, Quality Assurance Inspector

Assembly Tech / Test Tech

Sypris Electronics - Tampa, FL

March 2007 to November 2007

Programming, Built Boards, Read Schematics

Board Troubleshooting to ensure working properly.

Testing Equipment making sure it goes to the correct location after test is complete (Pass or Fail)

Soldering, Using All types of Tools

Dispatcher

Kablelink - Tampa, FL

February 2007 to September 2007

Answered multi-line phone system, Customer contact calling. Continuous contact with drivers.

Advised customer of driver Estimated Time of Delivery (ETA) Followed-Up with Customers to ensure "Customer Satisfaction Store Manager

Liberty Tax Service - Tampa, FL

January 2000 to May 2007

Company Tax Prepared / Individual tax returns.

Petty Cash Coordinator / Bank Deposits / Data Entry / Payroll / HR - Hiring and Termination / Inventory Mgmt., Meeting, Setup Coordinator. Processed returns and check printing.

Mail Handler

Tampa Postal Service - Tampa, FL

November 1997 to May 2007

Loading and unloading trucks

Manual Mail Sorting

Utilized Automated Mail Sort Machine.

Customer Service Rep

Liberty Tax Service - Tampa, FL

January 2006 to January 2007

Received Inbound calls / Set-up customers with internet service Processed Phone Payments via credit cards.

Data Entry, Problem Solving

Data Entry Specialist/ Secretary

Aging Services - Tampa, FL

December 1998 to June 2002

Answered Multi-line phone system / Inventory Mgmt. / Bank Deposits Typing documents / Faxing / Data Entry / Payroll Processing / Mileage Processing, Office Errand Coordinator, Scheduled Meetings and other office functions while meeting Scheduled deadlines.

Education:

ITT TECHNICAL INSTITUTE

Associate - Computer and Electronic Engineer

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