Customer Service Technical Support
Resume:
ALESIA
YOUNG
adz462@r.postjobfree.com
Myrtle Beach, SC 29588
SKILLS
** ***** ******** ******* *** Support
* ***** ****** ********* *******
Omni Communication Applications
Microsoft Office
Customer Service Expertise
Technical Issues Analysis
Time Management
Customer Relations
Administrative Support
Problem-Solving Ability
Managing Multiple Tasks
Critical Thinking
EDUCATION
Windber Area High School
Windber, PA
High School Diploma
PROFESSIONAL SUMMARY
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
WORK HISTORY
Terminix - Senior Sales and Service Rep
Myrtle Beach, SC • 01/2023 - Current
Established schedules to improve service and reduce labor costs, promoting customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Principal Financial Services - Retirement Specialist
Myrtle Beach, SC • 04/2022 - 07/2023
Updated clients on changes in tax laws and other regulations affecting investments.
Developed and maintained strong relationships with clients to maximize satisfaction.
Surfside Police Department - Police Dispatcher
Surfside Beach, SC • 07/2022 - 01/2023
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Kelly Connect - Technical Support Specialist
Myrtle Beach, SC • 05/2017 - 04/2022
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Atlantic Broadband - Customer Service Representative
Myrtle Beach, SC • 07/2013 - 05/2017
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
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