Customer Service Business Development

HAYLEY JEAN WEST

Los Angeles, CA 630-***-****

https://www.linkedin.com/in/hayley-west-a0270a42/ ***********@*****.*** ORGANIZED, SOLUTIONS-ORIENTED SALES MANAGER

• Outgoing, motivated professional with over 10 years of combined experience in strategic marketing, account management, and business-to-business SAAS sales and service

• Proven record of sales management, from concept to completion, to maximize customer satisfaction

• Skilled in building relationships, strategizing best sales practices, and onboarding new clients

• Possess a customer service mindset, an ability to work under strict timelines, strong communication skills, and an inquisitiveness to consumer behaviors and motivations to drive sales performance Areas of Expertise

Business development Sales strategy Social media management Project management Market research

Social networking Teamwork Marketing Management Leadership Event planning and management Research Relationship building Strategic account development Technical Skills

Salesforce Tableau LinkedIn Navigator Sales Navigator Microsoft Word, Excel, PowerPoint, and Outlook IBM Dimensions and SPSS Statistics Adobe InDesign Social media Facebook EXPERIENCE

INTRADO COMMUNICATIONS, formerly WEST UNIFIED COMMUNICATIONS, Chicago, IL (2019 – 2022) Account Manager – Agencies and Channel Partners 2019 – 2022 Cultivated client-focused relationships, primarily concentrating on public relations firms, investor relations firms, and enterprise clients, and served as a client advocate for event communications cloud, Notified, to ensure quality delivery of services and retain and drive new business growth.

• Built business rapport and trust by understanding client goals, objectives, and position value all while providing strategic insight, identifying new opportunities, and making recommendations with a consultative approach.

• Increased awareness of other products in the product suite with a strong upselling and cross-selling approach.

• Provided quality customer service to internal and external customers by instilling value-added service in the sales process.

• Tracked daily, monthly, and quarterly sales assets and recorded results through Salesforce. Business Development Executive, 2019

Prospected and created sales opportunities for the New Logo and Account Management Teams, making outbound calls and taking inbound calls to set sales team meetings.

• Qualified new business prospects by determining if the prospect matched company services and qualifications and outlining opportunities and benefits of pursuing relationships.

• Provided sales ideas, handled product questions, and communicated product information to advisors.

ZAPPISTORE, Boston, MA (2018 – 2019)

Client Excellence Associate – Partnerships

● Traveled to various partner offices to train teams on software, driving the most amount of value from the technology platform.

HAYLEY JEAN WEST

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EXPERIENCE (continued)

• Met with partner sales teams to gain insight into client needs, trained them on how to properly upsell tools, and strategized on best practices to hit quarterly target goals.

• Tracked feedback and provided to the Development Team to help with the optimal success of the platform.

• Continuously met average month-to-month $100K sales revenue goal for the company on the Partnerships Team.

• Acted as the project success lead for largest partner and assisted in the sales of over 600 global market research studies, 2018.

KANTAR FIRST, formerly MILLWARD BROWN, Chicago, IL (2015 – 2017) Research Operations Coordinator North America

Functioned as the operations lead for 11 accounts, coordinating with the Data Design, Research Design, and Client Management Teams to ensure client specifics, reporting accuracy, and timeliness for weekly, monthly, and quarterly deliverables.

• Utilized client insight and market judgment to call out significant changes and possible errors in data outputs.

• Provided quality assurance and feedback for online scripting projects, survey designs, and data processing outputs.

• Created weekly summarized production reports for the research design managers using IBM Dimensions and QuotaAutomation.

• Pulled industry and competitor ad expenditure and gross rating point (GRP) data from the Stradegy platform for client comparison.

INTERNSHIPS

WORLD WIDE FUND FOR NATURE – AUSTRALIA, Brand Intern, Sydney, Australia, 08/2013 – 11/2013 GMR MARKETING, Campus Agent, Boston, MA, 08/2013 – 09/2013 BOSTON UNIVERSITY STUDENT ACTIVITIES OFFICE, Activities Consultant, Boston, MA, 06/2012 – 08/2013 CHIPOTLE, Student Brand Manager, Boston, MA, 08/2012 – 01/2013 ACADEMIC TEAM, Marketing Team Leader, Cross-Functional Core – Business Plan, Boston, MA, 01/2013 – 05/2013

PROFESSIONAL DEVELOPMENT

B.S.B.A., Marketing, BOSTON UNIVERSITY QUESTROM SCHOOL OF BUSINESS, Boston, MA

• Dean’s List, 2010, 2011, and 2013

• University of Sydney Internship Program, Sydney, Australia

• National Collegiate Scholarship Association

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