CARASCO JEFFREY

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

EXPERIENCE

Customer Service Representative

Arise RFH, Remote February 2021 – March 2023

·De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

·Educated customers on special pricing opportunities and company offerings.

·Documented conversations with customers to track requests, problems and solutions.

·Assisted customers in making payments on accounts and setting up payment plans.

·Fielded customer complaints and queries, fast-tracking them for problem resolution.

·Upheld strict quality control policies and procedures during customer interactions.

·Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

·Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Representative

Roadside Remote, FL January 2019 - December 2020

·Documented conversations with customers to track requests, problems and solutions.

·Fielded customer complaints and queries, fast-tracking them for problem resolution.

·Reviewed account and service histories to identify trends and issues.

·Recommended improvements to products and services to mitigate complaints.

·Trained new employees on procedures and policies to maximize team performance.

·Worked with supervisor to develop customer service improvement initiatives.

Sales Representative

Salesforce Marketing Cloud Call Center, FL February 2014 - December 2019

·Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

·Contacted new and existing customers to outline benefits of products.

·Maximized efficiency and time management by effectively planning and organizing client routes within territory.

·Created sales and revenue-generating opportunities in new markets to improve bottom line.

·Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

·Improved profitability and developed pipeline using multiple marketing channels and sales strategies.

CONTACT

440-***-****

adz40c@r.postjobfree.com

Esquila 24 Calle Segunda, Las Americas, Santo Domingo Este, Santo Domingo 11606

SKILLS

·Report creation

·Credit card payment processing

·Report generation

·Shipping and receiving understanding

·Inbound and Outbound Calling

·Technologically savvy

·Quality control

·Courteous demeanor

·System implementation

·Problem-solving abilities

·Senior leadership support

EDUCATION AND TRAINING

High School Diploma

Atlanta Ballet Centre For Dance Education, Atlanta, GA

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