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Kim Knight

Professional Summary

Ambitious Senior Commercial Credit Analyst, touting 15 years' of successful experience in commercial credit and collections, with recognized strengths in account maintenance, gathering and evaluating documentation, portfolio management, building rapport, implementing proactive procedures, the ability to analyze and research information, and developing methodologies to predict future risk behaviors. Work History

McKesson - Senior Credit/Escalations Analyst

Remote, FL

10/2019 - Current

Research and gather financial information on customers from all sources available, including sales force, previous payment history, customer-supplied data, agency ratings, bank references, internet, and trade references.

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● Accurately oversees $26 million portfolio.

Portfolio management responsibilities include proactive identification of credit trends and weaknesses, completion of periodic and annual credit reviews, and initiating collections activity, in connection with overall commercial relationship management

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Liaises with customers, management, and sales teams to better understand customer needs and recommend appropriate solutions.

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Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Ensure all escalations are researched and responded to within established SLAs.

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Control credit exposure by providing financial order management support to minimize risk and obtain timely payment.

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Contact customers with past due accounts to formulate payment plans and discuss restructuring options.

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Identifies, researches, reconciles, and resolves billing variances to maintain system accuracy and currency.

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Confers with customers to identify billing errors and enact prompt resolutions.

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● Monitor and review held orders.

adz3zn@r.postjobfree.com

904-***-****

Jacksonville, FL 32221

Skills

● Accounts Receivable

● Account Reconciliation

● Commercial Credit Reports

● Communication (written and verbal)

● Complex Problem-Solving

● Coordinating with o1thers

● Critical Thinking

CRM, ERP, Salesforce, SAP and, JDE

Systems

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Financial Due Diligence and Risk

Management

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● Investigative skills

● Judgment and decision-making

● Managing Delinquent Accounts

● Multitasking

● Organization and Time Management

● Portfolio management

● Quantitative analysis

Education

06/2018

Grantham University

Lenexa, KS

Bachelor of Science: Business

Administration And Management

2011

University of North Florida

Jacksonville, FL

Interline Brands - Senior Credit Associate

Jacksonville, Florida

12/2015 - 08/2019

Landstar Holding Systems - Commercial Credit Analyst Jacksonville, FL

10/2008 - 04/2015

Reviewed and released orders on credit hold within timely manner after reviewing account status, payment history, collection notes, credit line, and collecting receivables needed to bring customers into risk tolerance limits.

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Increased revenue by $2 million by determining if customers are eligible for credit limit increase after reviewing existing limits.

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Facilitated communications between customer, credit department, sales, and customer service to ensured high level of customer contact, service, and timely resolution to issues.

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Demonstrated independent judgment and critical thinking in order to make informed real-time decisions to mitigate risk through securing funds, negotiating collateral requirements, or exiting fraudulent and excessive risk accounts.

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Contacted customers to verify account information and best account options, answered questions, and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.

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Maintained credit files to support credit line and to document credit and collection communication.

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Maintained and update all accounts (i.e. changes in billing requirements and address, name changes, etc.) and assignments of new customer numbers.

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Compared liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in same industries and geographic locations.

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Effectively communicates with internal and external customers to identify root cause of problems/issues by asking probing questions and collaborate to arrive at solution using compromise, persuasion, and diplomacy.

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Responsible for monitoring activities that may result in change to account credit limit (i.e. payment history, bankruptcies, news reports, etc.)

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● Processed over 10 credit applications per day.

Continuing Education: Certification in

Supply Chain & Logistics

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