Customer Service Data Entry
Resume:
Trina Bennett
Highly self-motivated individual with ability to work well as a team player. Quick learner who is very eager to learn new skills and grow professionally. Able to take initiative to accomplish tasks and projects on time.
Roslindale, MA 02131
**************@*****.***
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Authorized to work in the US for any employer
Work Experience
Production Associates- medical device
Armstrong Pharmaceuticals / Ultimate staffing Company - Canton, MA October 2021 to Present
• The production line is a controlled environment and will require gowning procedures to be followed. This procedure is the proper wearing of a lab coat/ pants/ gloves /eye protection /hairnet.
• Basic operation on the line is paying attention to detail/ loading material into the feed hopper to
ensure smooth operations throughout the process, as well as placing the finished product into boxes for the next steps in the line.
• Stand/ sit for a prolonged period
Customer Service Representative
MAXIMUS
September 2019 to February 2020
• Under the supervision of the training staff, respond to Health Plan and Provider inquiries received by telephone. • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
• Follow standard operating procedures to ensure consistency and accuracy. • With the assistance of the training staff, address customer inquiries and resolve problems to ensure that appropriate changes are made. • Communicate with supervisor regarding any potential needs or concerns. • Perform data entry accurately.
Fulfillment Specialist
SimpliSafe - Braintree, MA
August 2018 to October 2018
• Organized and stored security systems
• Packed and scanned incoming customer orders
• Lifted heavy shipments and packages when needed
Package Sorter
Amazon - Dedham, MA
July 2018 to August 2018
• Sorted packages, and packed them into the right bags for delivery drivers
• Inspected packages, taking note of damaged items
• Used scanners to keep track of packages
Sales Associate
Goodwill Morgan Memorial - Cambridge, MA
October 2015 to September 2017
• Greets customers and help them find merchandise
• Rings up final purchases, stocks products
• Cleans store and goes through donated items
Records Analyst/Document Imaging
Brigham and Women's Hospital - Boston, MA
March 2013 to May 2014
• Ran and printed daily discharge list from BICS and recorded findings
• Followed procedures to accurately and efficiently prep and admission for scanning/indexing documents
• Met productivity minimum standard of prepping five admissions per hour with 96% accuracy
• Placed prepped admissions on the appropriate shelf for access by the scanner operators Volunteer Mentor
The Dimock Center - Boston, MA
April 2011 to September 2011
• Advocated for homeless families to determine improved living conditions for shelter residents
• Assisted shelter residents in problem resolution and provided guidance and support Referral Coordinator
Viola & Alliegro and Erler Medical Associates - Brookline, MA July 2006 to September 2009
• Processed between 50 to 100 referral requests per week
• Answered phones and retrieved messages via referral line and assisted patients at front desk
• Contacted physician's offices and patients to obtain necessary information for referrals
• Performed data entry and consulted with insurance companies to follow up on denials
• Maintained file room and obtained patient charts for the following business day Medical Record Analyst
Brigham and Women's Hospital - Boston, MA
March 2000 to January 2002
• Protected the security of medical records to ensure that confidentiality is maintained
• Reviewed records for completeness, accuracy, and compliance with regulations
• Processed patient admissions or discharge documents and filed, tracked patient medical records
• Assembled patient's medical records in the proper format an d according to office standards
• Utilized the BICS system to identify and verify physician's medical record numbers Education
Diploma
South Boston High School - South Boston, MA
1992 to 1996
Skills
• Highly self-motivated individual with ability to work well as a team player. Quick learner who is very eager to learn new skills and grow professionally. Able to take initiative to accomplish tasks and projects on time.
• CSR
• Call Center
• Customer Service
• Customer Care
• Customer Support
• Medical Records
• Heavy Lifting
• Medical Terminology
• Hospital Experience
• Medical Billing
• EMR Systems
• Insurance Verification
• Medical Office Experience
• Microsoft Office
• Computer skills
• Epic
• HIPAA
Certifications and Licenses
Driver's License
Contact this candidate