Trina Bennett

Highly self-motivated individual with ability to work well as a team player. Quick learner who is very eager to learn new skills and grow professionally. Able to take initiative to accomplish tasks and projects on time.

Roslindale, MA 02131

adz3za@r.postjobfree.com

+1-617-***-****

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Authorized to work in the US for any employer

Work Experience

Production Associates- medical device

Armstrong Pharmaceuticals / Ultimate staffing Company - Canton, MA October 2021 to Present

• The production line is a controlled environment and will require gowning procedures to be followed. This procedure is the proper wearing of a lab coat/ pants/ gloves /eye protection /hairnet.

• Basic operation on the line is paying attention to detail/ loading material into the feed hopper to

ensure smooth operations throughout the process, as well as placing the finished product into boxes for the next steps in the line.

• Stand/ sit for a prolonged period

Customer Service Representative

MAXIMUS

September 2019 to February 2020

• Under the supervision of the training staff, respond to Health Plan and Provider inquiries received by telephone. • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

• Follow standard operating procedures to ensure consistency and accuracy. • With the assistance of the training staff, address customer inquiries and resolve problems to ensure that appropriate changes are made. • Communicate with supervisor regarding any potential needs or concerns. • Perform data entry accurately.

Fulfillment Specialist

SimpliSafe - Braintree, MA

August 2018 to October 2018

• Organized and stored security systems

• Packed and scanned incoming customer orders

• Lifted heavy shipments and packages when needed

Package Sorter

Amazon - Dedham, MA

July 2018 to August 2018

• Sorted packages, and packed them into the right bags for delivery drivers

• Inspected packages, taking note of damaged items

• Used scanners to keep track of packages

Sales Associate

Goodwill Morgan Memorial - Cambridge, MA

October 2015 to September 2017

• Greets customers and help them find merchandise

• Rings up final purchases, stocks products

• Cleans store and goes through donated items

Records Analyst/Document Imaging

Brigham and Women's Hospital - Boston, MA

March 2013 to May 2014

• Ran and printed daily discharge list from BICS and recorded findings

• Followed procedures to accurately and efficiently prep and admission for scanning/indexing documents

• Met productivity minimum standard of prepping five admissions per hour with 96% accuracy

• Placed prepped admissions on the appropriate shelf for access by the scanner operators Volunteer Mentor

The Dimock Center - Boston, MA

April 2011 to September 2011

• Advocated for homeless families to determine improved living conditions for shelter residents

• Assisted shelter residents in problem resolution and provided guidance and support Referral Coordinator

Viola & Alliegro and Erler Medical Associates - Brookline, MA July 2006 to September 2009

• Processed between 50 to 100 referral requests per week

• Answered phones and retrieved messages via referral line and assisted patients at front desk

• Contacted physician's offices and patients to obtain necessary information for referrals

• Performed data entry and consulted with insurance companies to follow up on denials

• Maintained file room and obtained patient charts for the following business day Medical Record Analyst

Brigham and Women's Hospital - Boston, MA

March 2000 to January 2002

• Protected the security of medical records to ensure that confidentiality is maintained

• Reviewed records for completeness, accuracy, and compliance with regulations

• Processed patient admissions or discharge documents and filed, tracked patient medical records

• Assembled patient's medical records in the proper format an d according to office standards

• Utilized the BICS system to identify and verify physician's medical record numbers Education

Diploma

South Boston High School - South Boston, MA

1992 to 1996

Skills

• Highly self-motivated individual with ability to work well as a team player. Quick learner who is very eager to learn new skills and grow professionally. Able to take initiative to accomplish tasks and projects on time.

• CSR

• Call Center

• Customer Service

• Customer Care

• Customer Support

• Medical Records

• Heavy Lifting

• Medical Terminology

• Hospital Experience

• Medical Billing

• EMR Systems

• Insurance Verification

• Medical Office Experience

• Microsoft Office

• Computer skills

• Epic

• HIPAA

Certifications and Licenses

Driver's License

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