LAVERN M. WILLIAMS

262-***-**** adz3yy@r.postjobfree.com

***** * *** ***** **. Apt 1727

Avondale, AZ 85323

SUMMARY

Highly skilled and dedicated Phlebotomist with a strong background in customer service. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Attentive to all points of view and close collaboration with clients to provide solutions based on communication and cooperation.

EXPERIENCE

Ascension Hospital

Phlebotomist May 2017- Current

Performed venipuncture and capillary puncture on patients of all ages, ensuring accurate and efficient collection of blood samples. Accurately documented patient information and test orders, maintaining meticulous records for proper specimen tracking. Assisted in the implementation of new phlebotomy techniques and protocols, contributing to improved efficiency and patient care. Shiloh

Machine Operator February 2016- May 2017

Conducted regular inspections and performed routine maintenance on machines to prevent breakdowns and minimize downtime. Assisted in training new machine operators, providing guidance and support to ensure their successful integration into the team. Operated and maintained various machines and equipment, ensuring smooth production processes and meeting quality standards. Pharma Medical

Phlebotomist September 2014- February 2016

Utilized excellent customer service skills to provide a comfortable and reassuring experience for patients during the blood collection process. Consistently meet or exceed productivity goals while maintaining a high level of accuracy in sample collection and documentation. Maintained a clean and organized work area, adhering to infection control protocols and ensuring the safety of patients and staff. 2

EDUCATION

Medical Assistant Program

Everest College 2014

Medical Assistant Program

State Fair Community College 2013

SKILLS

Oral Communication Skills

Conflict Resolution

Service/Product Knowledge

Adaptability

Collaboration

Active-Listening

Attention to Detail

Task Prioritization

Microsoft Suites

Typing 45+ WPM

Data Entry

Decision Making

Customer Service

Quality Assurance

Interpersonal Skills

Leadership

Team-Oriented

Problem Solving

HIPAA

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