Customer Service Associate
Resume:
Elizabeth Vajda
Customer Service Associate - Cognizant
Minot, ND 58701
****************@*******.***
Work Experience
Customer Service Associate
Cognizant - Minot, ND
February 2018 to Present
Answer incoming calls in a professional manner* Verify security of client* Process money out transactions over the phone* Answer customer inquiries and concerns*Log calls appropriately in correct systems* Transfer calls to appropriate departments* Create research requests for various reasons to be looked into* input/update data in the current database*
Recreation Aide
Rough Rider Lanes - Minot AFB, ND
February 2016 to September 2022
m • Receive payments from customers* Complete closing day statements and bank deposits* Greet customers* Issue out bowling lanes to customers* Issue out bowling shoes* Fix issues with the machines* Open and close morning and
evening cash boxes* Complete the ending shift reports and deposits* Inform customers about daily or monthly
promotions* Set up reservations* Train new employees* Checked the age of customers for age- restricted products*
Web Assist - Contractor
Cognizant - Minot, ND
December 2017 to February 2018
Greet participants on the phone* Verify participant on the phone to get into their accounts* Assist participants in logging into their accounts* Using appropriate systems in logging calls* Transferring calls to appropriate departments*
Sales Associate
Target - Minot, ND
August 2014 to March 2017
*Greeted customers and offer them assistance* Recommend merchandise based on customers' wants and needs*
Explained the use and benefit of merchandise to customers* Answered customers' questions* Showed how
merchandise works* Totaled up customers' total purchases and accept payment* Informed customers about current
sales, promotions, and policies about payments and exchange* Arranged display cases of new products* Pulled
additional product from the back warehouse* Answered multiple phone line and transfer out incoming calls* Trained
new team members on current aspects of the job* Used price scanners to check on current and past inventory supplies*
Cashier
Marketplace Food & Drug - Minot, ND
July 2010 to August 2014
*Greeted customers* Scanned or registered customers purchases* Accepted payment from customers and give change
and receipts* Bagged or wrapped customers' purchases* Processed returns and exchanges or merchandise* Answered
customers and provide information about store policies* Counted the money in their register at the beginning and end of each shift* Checked the age of customers when selling age-restricted products* Pulled product from the back with the use of pallet jacks and electric forklifts* Education
Minot State University - Minot, ND
Bachelor's Degree in Photography of Minnesota
Art Institute International - Minneapolis, MN
Skills
• Customer Service
• Call Center
• Customer Care
• Microsoft Office (10+ years)
• CSR
• Microsoft Excel
• Microsoft Outlook
• Photography
• Pallet Jack
• Adobe Lightroom
• Adobe Photoshop
• Adobe InDesign
• Bookkeeping
• Front desk
• Filing
• Data entry
• Accounts payable
• Forklift
• Avaya
• Telecommunication
• Typing
• Accounts receivable
• Office Management
• Data management (5 years)
• Databases (5 years)
Assessments
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Reliability — Completed
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic maintenance and repair — Proficient
May 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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