Elizabeth Vajda

Customer Service Associate - Cognizant

Minot, ND 58701

adz3yu@r.postjobfree.com

+1-701-***-****

Work Experience

Customer Service Associate

Cognizant - Minot, ND

February 2018 to Present

Answer incoming calls in a professional manner* Verify security of client* Process money out transactions over the phone* Answer customer inquiries and concerns*Log calls appropriately in correct systems* Transfer calls to appropriate departments* Create research requests for various reasons to be looked into* input/update data in the current database*

Recreation Aide

Rough Rider Lanes - Minot AFB, ND

February 2016 to September 2022

m • Receive payments from customers* Complete closing day statements and bank deposits* Greet customers* Issue out bowling lanes to customers* Issue out bowling shoes* Fix issues with the machines* Open and close morning and

evening cash boxes* Complete the ending shift reports and deposits* Inform customers about daily or monthly

promotions* Set up reservations* Train new employees* Checked the age of customers for age- restricted products*

Web Assist - Contractor

Cognizant - Minot, ND

December 2017 to February 2018

Greet participants on the phone* Verify participant on the phone to get into their accounts* Assist participants in logging into their accounts* Using appropriate systems in logging calls* Transferring calls to appropriate departments*

Sales Associate

Target - Minot, ND

August 2014 to March 2017

*Greeted customers and offer them assistance* Recommend merchandise based on customers' wants and needs*

Explained the use and benefit of merchandise to customers* Answered customers' questions* Showed how

merchandise works* Totaled up customers' total purchases and accept payment* Informed customers about current

sales, promotions, and policies about payments and exchange* Arranged display cases of new products* Pulled

additional product from the back warehouse* Answered multiple phone line and transfer out incoming calls* Trained

new team members on current aspects of the job* Used price scanners to check on current and past inventory supplies*

Cashier

Marketplace Food & Drug - Minot, ND

July 2010 to August 2014

*Greeted customers* Scanned or registered customers purchases* Accepted payment from customers and give change

and receipts* Bagged or wrapped customers' purchases* Processed returns and exchanges or merchandise* Answered

customers and provide information about store policies* Counted the money in their register at the beginning and end of each shift* Checked the age of customers when selling age-restricted products* Pulled product from the back with the use of pallet jacks and electric forklifts* Education

Minot State University - Minot, ND

Bachelor's Degree in Photography of Minnesota

Art Institute International - Minneapolis, MN

Skills

• Customer Service

• Call Center

• Customer Care

• Microsoft Office (10+ years)

• CSR

• Microsoft Excel

• Microsoft Outlook

• Photography

• Pallet Jack

• Adobe Lightroom

• Adobe Photoshop

• Adobe InDesign

• Bookkeeping

• Front desk

• Filing

• Data entry

• Accounts payable

• Forklift

• Avaya

• Telecommunication

• Typing

• Accounts receivable

• Office Management

• Data management (5 years)

• Databases (5 years)

Assessments

Medical receptionist skills — Proficient

October 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work style: Reliability — Completed

May 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Administrative assistant/receptionist — Proficient November 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Basic maintenance and repair — Proficient

May 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Customer focus & orientation — Proficient

May 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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