Operations Manager Customer Service

Norman Landry

Sr Operations Manager

Phone Number 423-***-****

Email *******@*****.***

Address Charleston, SC 20405

EXPERIENCE

Sr Multi Store Management

WS Badcock / Franchise Group, Charleston, SC Jun 2011 - Present Business Owner/Operator

Aquafab, Dalton, GA Mar 2007 - Mar 2011

Plant Operations Manager

Accucut, Dalton, GA Sep 1996 - Jan 2007

EDUCATION

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

• Adjusted store staffing based on demands of business. Partnered with visual merchandising team to drive proper flexing and maintenance of merchandise presentation.

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• Directed store earnings by driving top-line sales and managing controllable contributions.

• Engaged with customers to build relationships and brand loyalty, using company tools.

• Reviewed monthly financial results with partners to identify opportunities to improve profitability.

• Applied project management tools and techniques, driving project-related change management.

• Managed the daily operations related to customer service, inventory management, and marketing.

• Defined strategic plans and kept business on track to meet objectives.

• Established and maintained business relationships with local suppliers.

• Negotiated contracts and agreements with business partners, vendors, and customers.

• Implemented a cost-cutting strategy to reduce overhead expenses.

• Promoted collective and positive safety attitude by leading by example.

• Collaborated cross-functionally to increase focus on product development and enhance profitability.

• Assisted in developing and maintaining budget to implement capital projects for plant improvements.

• Established optimum employee schedule to maximize efficiency.

• Implemented strategies consistent with company's vision and business plan.

• Established and monitored KPIs to optimize company performance. Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.

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Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.

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Louisiana State University, Baton Rouge, LA May 1989 SKILLS

REFERENCES

References available upon request

• Operations Management • Loss Prevention Procedures

• KPI Tracking • Records Accuracy

• Accounts Payable and Accounts Receivable • Merchandising

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