Lauren Heck

Recruiter

adz3y5@r.postjobfree.com

614-***-****

** ***** ***** ** *********, OH, 43062

HONDROS SCHOOL OF NURSING

Westerville, OH

Completed coursework towards LPN

Nursing (Jan 2009)

COLUMBUS STATE COMMUNITY COLLEGE

Columbus, OH

Completed coursework towards

Veterinary Technology RVT Veterinary

Technology (May 2002)

EDUCATION

Critical thinking and problem solving

Medical Software & Medical Terminology

Professionalism and strong work ethic

Multitasking

Teamwork and collaboration with a

positive attitude

ADDITIONAL SKILLS

State of Ohio Notary

CERTIFICATIONS

Results-oriented professional with 22+ years of experience and a proven knowledge of back office operations,

confidential correspondence, and customer service. Aiming to leverage my skills to successfully fill the Recruiter role at your company.

CAREER OBJECTIVE

PATIENT COORDINATOR

Midwest Breast & Aesthetic Surgery, Gahanna, OH / Jan 2013 - Present

EXPERIENCE

Coordinate communication between patients, family

members, medical staff, administrative staff, or

regulatory agencies.

•

Maintain knowledge of community services and

resources available to patients.

•

Refer patients to appropriate health care services or resources.

•

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

•

Explain policies, procedures, or services to patients using medical or administrative knowledge.

•

Collect and report data on topics such as patient

encounters and inter-institutional problems, making recommendations for change when appropriate.

•

Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

•

Identify and share research, recommendations, or

other information regarding legal liabilities, risk management, or quality of care.

•

Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

•

• Teach patients to use home health care equipment.

• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

•

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

•

Operate office equipment, such as voice mail

messaging systems, and use word processing,

spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

•

• Complete insurance or other claim forms.

Interview patients to complete documents, case

histories, or forms, such as intake or insurance forms.

•

Receive and route messages or documents, such as

laboratory results, to appropriate staff.

•

CLIENT SERVICES

Medvet Medical Center, Worthington, OH / Jan 2000 - Mar 2013

Compile and record medical charts, reports, or

correspondence, using typewriter or personal

computer.

•

Transmit correspondence or medical records by mail, e-mail, or fax.

•

Maintain medical records, technical library, or

correspondence files.

•

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of

supplies.

•

Perform bookkeeping duties, such as credits or

collections, preparing and sending financial statements or bills, and keeping financial records.

•

• Arrange hospital admissions for patients.

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches,

articles, or conference proceedings.

•

Record information about financial status of customers and status of collection efforts.

•

Sort and file correspondence, and perform

miscellaneous clerical duties such as answering

correspondence and writing reports.

•

Perform various administrative functions for assigned accounts, such as recording address changes and

purging the records of deceased customers.

•

Receive payments and post amounts paid to customer accounts.

•

Contact insurance companies to check on status of

claims payments and write appeal letters for denial on claims.

•

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

•

Greet persons entering establishment, determine

nature and purpose of visit, and direct or escort them to specific destinations.

•

Transmit information or documents to customers,

using computer, mail, or facsimile machine.

•

Hear and resolve complaints from customers or the

public.

•

Perform administrative support tasks, such as

proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

•

• File and maintain records.

Provide information about establishment, such as

location of departments or offices, employees within the organization, or services provided.

•

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

•

• Receive payment and record receipts for services.

• Schedule appointments and maintain and update

appointment calendars.

Analyze data to determine answers to questions from customers or members of the public.

•

Keep a current record of staff members' whereabouts and availability.

•

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

•

Perform duties, such as taking care of plants or

straightening magazines to maintain lobby or reception area.

•

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

•

Operate communication systems, such as telephone,

switchboard, intercom, two-way radio, or public

address.

•

• Route emergency calls appropriately.

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

•

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

•

• Relay or route written or verbal messages.

Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

•

Monitor alarm systems to ensure that secure

conditions are maintained.

•

Contact security staff members when necessary, using radio-telephones.

•

• Keep records of calls placed and charges incurred. Record messages, suggesting rewording for clarity or conciseness.

•

Answer simple questions about clients' businesses, using reference files.

•

References available upon request

REFERENCES

Contact this candidate