Customer Service Data Entry

Lisa DeLucenay

Tampa, Florida 813-***-**** ***********@*****.***

Professional Summary

Efficiently handle all bar tasks while serving customer needs and achieving profit targets. Capable, dependable, passionate about serving guest in courteous manner. Exceeding customer expectations, maintaining poise & sense of humor in demanding environments. Strong history of exceptional service in fine dining and casual establishments

Skills

Spirits Educated Knowledge-base

Teamwork/Collaboration

Up selling top shelf &pairings

Excellent multitasking/organization

Exceptional guest relations

Wine service

Responsible alcohol service

Classic &contemporary cocktails

Communication skills

Positive presentation

Work History

Bar Manager/Head Bartender - Palm River Oasis Riverside Lounge - Tampa, FL April 2021 -Present

• Opening the Oasis to be a destination lounge for guests' enjoyment of craft cocktails. Designing creative libations, Create high standards of cleanliness. Ensure precision of every cocktail is parallelled between staff Track & inventory of all alcohol and bar supplies, Schedule bar staff, Data entry into Toast POS, Collaborate Eygpt Shrine Temple.

Bartender - Edgewood Tahoe Resort - Stateline, NV 01/2020 to 03/2020

• Forbes Fortune 500 Company, High End Resort destination. Held the honored position of bartending in The Bistro, where I enhanced my indelible skills in upscale bartending and exceptional service to all guests.

Server - Momma’s Pickles, Mustard & Bar-B-Que – Louisville, KY 12/2018 to 11/2019

• Welcome all patrons with genuine salutations, vailidate ID'S

• Consistant, professional service

• Work POS system, place orders, manage bills

Bartender – Sonney’s BBQ Shack Bar & Grill – South Lake Tahoe, CA 06/2017 to 10/2018

• Maintain secure cash drawers

• Up-to-date on regulations regarding alcohol sales

• Simultaneously satisfying customer, team, business requests

Bartender - Best Beverage Catering – Brisbane, CA 01/2016 to 08/2016

• Organize, document bar inventory, storage procedures

• Bartend social functions including formal private/corporate events, large venues, receptions

• Open team communication

Bartender - Compass Group The – San Francisco, CA 05/2014 to 01/2016

• Anticipate guests' needs

• Expandsive craft cocktail preparations

• Set up bar for operation, reconcile cash bank

• Extensive knowledge of spirits, wine and beers

Bartender/Server Trainer Kona Grill – Tampa, FL 10/2009 to 02/2014

• Corporate trainer for bartenders, servers for 5 years opening stores nationally

• Capitalized to sell special beverage and food options

• Demonstrate excellent hospitality skills to ensure guests return

Education

Eastern Kentucky University - Richmond, KY Bachelor of Science

Certifications

• Florida Alcohol Safe Serve Certifcate 2023

• CA Alcohol Seller-Server course 2020 LEAD Certified 2015

• Bar Smarts Spirits and Mixology course 2015 TEAM Certified 2015

• California Restaurant Association Safe Food Handlers Certificate 2016

• National Restaurant Association ServSafe Alcohol Certificate 2017

Accomplishments

Member of the US Bartenders Guild, earned a place as the select few bartenders given an opportunity to be a part of an exclusive touring group that received spirits training at several distilleries, including Jim Beam, Maker’s Mark bourbon & Patron tequila

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