Customer Service Mortgage Loan
Resume:
NATHAN
HOLLY
CUSTOMER SERVICE
SPECIALIST
***********@*****.***
Windsor Mill, Maryland 21244
CONTACT
SKILLS
• Mortgage Loan Origination
• Client Account Management
• Financial Analysis
• Application Tracking
• Document Analysis
• Serve Customer Needs
• Active Listening and Learning
Results-oriented professional with proven knowledge of credit analysis, global banking, and return-on-investment. Aiming to leverage my abilities to successfully fill the Customer representative role on your team. Detail-oriented professional with proven knowledge of banking, customer service, and account management. Aiming to leverage my abilities to successfully fill [Job Title] role on your team. CAREER OBJECTIVE
Mortgage Loan Officer
Cardinal financial Mortgage, Owings Mills, Maryland Mortgage Loan Originator
Lending 3 Mortgage Company, Owings Mills, Maryland EXPERIENCE
February 2023 - August 2023
Calculated amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
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• Negotiated terms and conditions of loan with mortgagor. Assisted applicants in completing all necessary paperwork required for the loan
• process.
Used consultative selling techniques to advise clients on mortgage loan options and other financial products.
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Utilized advanced knowledge of Fannie Mae and Freddie Mac guidelines to accurately assess borrower qualifications for loan programs.
•
Explained to borrowers different types of loans and credit options available and
• terms of services.
January 2014 - February 2023
Stayed abreast of new types of loans, financial services, and products to better meet customers' needs.
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• Built relationships with real estate agents, businesses, and other referral sources. Provided exceptional customer service to ensure a smooth loan process from
• start to finish.
Met with borrowers to educate on loan process and obtain information for loan applications.
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• Negotiated terms and conditions of loan with mortgagor. Maintained accurate records of all loan applications and client interactions in
• accordance with federal regulations.
Maintained and reviewed account records, updating and recategorizing them according to status changes.
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• Submitted applications to credit analysts for verification and recommendation. Activity Leader
Youth Sports Program, Baltimore, Maryland
August 2013 - May 2014
Performed quality assurance checks on equipment used during activities ensuring it was safe for use at all times.
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Managed challenging behaviors while maintaining a calm demeanor under pressure.
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Assessed needs and interests of individuals and groups and planned activities
• around available equipment and facilities.
• Organized, led, and promoted interest in recreational activities. Provided physical activities to Baltimore City middle school students during lunch time periods as means of subsiding the "Play 60" objective within a safe environment.
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• Assist in providing the same within our after care program. Doctor of Business Administration (D.B.A.) in Business Administration, finance, Accounting
Frostburg State University, Frostburg, MD, US
High School Diploma
Cardinal Gibbons H.S., Balrtimore, Maryland
EDUCATION
June 1983
Relevant Coursework
Phase 1 of mortgage state license. Several accolades for successful management from Color tile and carpet, Pizza Hut and Mcdonald's
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Awards & Honors
Held several licenses in the construction field for lead and asbestos supervision, inspection and removal
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Extracurricular Activities
Several Top Loan Officer awards. Several Top Marketing Representative awards.
• President of Alpha Phi Alpha Fraternity- MU Upsilon Chapter Member of the college football and baseball teams. Like to read, write and watch movies. Also like to play cards and bowl.
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June 1978
CERTIFICATIONS
• Studying for Mortgage Loan Officer exam presently REFERENCES
References available upon request
Contact this candidate