Human Resources Customer Service

ML

MELVIN LAWSON

**********@*****.*** 757-***-**** Hyattsville, MD 20782

Hardworking Maintenance Technician brings expertise in installation, repair and maintenance of complex building systems. Well-versed in regulatory and organizational expectations governing performance over more than 12 years. Resourceful understanding of intricate inspections and process assessments. Processes and Procedures

Quantitative Skills

Planning & Organizing

Friendly, Positive Attitude

Team Building

Customer Service

Good Work Ethic

Mechanical Repair

Troubleshooting Strength

Problem Detection and Resolution

Facilities Painting and Repair

Decision Making

Task Concentration

Critical Thinking

Lerner Enterprises Washington, DC

Maintenance Technician

04/2021 - Current

Operate hand and power tools to complete repairs.

Install new systems, replacement parts and components to maintain proper operation.

Clear clogged drains and replaced valves, faucets and fixtures. Schedule preventive maintenance programs to keep equipment in good working condition.

Inspect grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.

Respond to personnel queries and troubleshooting requests to provide repair services to improve operations.

Diagnose equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Conduct performance and safety inspections on equipment and machinery to maintain operational baseline.

Complete basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.

Implement diagnostics to identify failures, determine parts and material requirements and facilitate repairs.

Assemble, install or repair electrical or electronic components and pipe systems.

Levy Restaurants Washington, DC

Supervisor

02/2013 - 11/2019

Monitored employee productivity to provide constructive feedback and coaching.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Summary

Skills

Experience

Maintained positive working relationship with fellow staff and management.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Assessed company operations for compliance with safety standards. Worked closely with human resources to support employee management and organizational planning.

Monitored operations and reviewed records and metrics to understand company performance.

Sam Walker and Son Hyattsville, MD

Technician

03/2003 - 02/2013

Troubleshot systems and equipment and ran tests to make effective recommendations.

Followed safety practices to safeguard against injury and damage to property.

Managed quality control and maintained high level of customer satisfaction.

Troubleshot systems to determine appropriate resolution for reported problems with usage.

Disassembled and repaired damaged sections and fabricated replacements. Used bolts, rivets and screws to fasten parts.

Maintained test equipment to safety standards to drive process integrity and data validity.

Updated logs and job reports for completed and pending service calls at shift end.

Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.

Center For Employment Training Alexandria, VA

Certifications of Completion in Building Maintenance 06/2021

EPA CFC Universal License

References available upon request

Education and Training

License

References

Contact this candidate