Katrina L. Huff

Pensacola, FL *****

Email: adz3v6@r.postjobfree.com

Mobile: 850-***-****

CAREER SUMMARY

Compassionate and outgoing professional with over 20 years of experience in hospitality and customer service. An authentic individual with a talent for quickly resolving consumer concerns and disputes. A dependable team member who quickly learns new concepts.

CERTIFICATIONS/LICENSES

Real Estate Agent State of Florida January 2021

Certified Notary State of Florida September 2019

Cosmetologist State of Florida January 1998

SKILLS

Type 50 WPM Self-motivated Proficient with email & internet Problem-solving

Critical Thinking Interpersonal skills Communication Flexible Organized Collaborating

WORK EXPERIENCE

D’s Honey Comb Hair Salon, Pensacola, FL 1998 - Present

Independent Cosmetologist

Led opening and closing of the salon 5 days a week, restocking products and supplies

Educated clients on proper hair care, including hair product and routine recommendations and explanations

Completed beauty procedures such as haircuts/trims, styling, coloring, and washing

Maintained client appointment schedules and service follow-ups

Demonstrated use of and sold hair care products

Developed and maintained strong relationships and rapport with clients

Collaborated with salon staff to create a pleasant work environment

Marketed and promoted business through advertisements and social media

Maintained clean and sanitary workstations and equipment

BJ’s Wholesale Club, Pensacola, FL Feb 2020 - Oct 2020

Customer Service Representative

Performed membership enrollments, downgrades, and cancellations

Completed item returns, refunds, and exchanges

Trained new associates

Assisted 75+ customers daily with checkout

Managed inventory and assisted customers with finding specific items

Directed incoming calls to the appropriate department

VOLUNTEER EXPERIENCE

Advisory Committee Member George Stone Technical School 1997 - Present

EDUCATION

Certificate of Completion, Roland Real Estate School, Pensacola, FL 2021

Certificate of Completion in Cosmetology, George Stone Technical College, Pensacola, FL 1997

High School Diploma, Pensacola High School, Pensacola, FL 1990

References Available Upon Request

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