INDUNI KANCHANA AMUGODA KANKANAMGE

****, ******* *****, ***** ****, Texas 78665

+1-737-***-****

adz3ut@r.postjobfree.com

PROFILE

An experienced and qualified professional with over 14 years’ experience in the Mobile Telecommunication Industry; equipped with result-oriented thinking via the application of skills, knowledge, expertise, and the right attitude for the advancement of personal growth as well as organizational growth. PERSONAL DETAILS

Date of Birth: 23rd November 1976

Gender : Female

Nationality : Sri Lankan

EDUCATION

Master of Management and Information Technology, University of Kelaniya- Sri Lanka

Professional Graduate Diploma, British Computer Society – United Kingdom

Examination in Information Technology, Australian Computer Society – Australia

CIMA Stage 1, Chartered Institute of Management Accountants – United Kingdom

Java programming with JDK 1.2, NIIT – Sri Lanka

Diploma in Computer Studies, IDM Computer Studies Ltd – Sri Lanka EXPERIENCE

Senior Manager- Special Projects (Billing Operations) January 2020-October 2021

Hutchison Telecommunication Lanka (Private) Limited, Colombo, Sri Lanka

• Ensure that all postpaid subscribers are billed for the service consumptions (via billing platform or third- party platforms) during the respective month and reconcile the active subscribers in the billing system vs. number of bills generated and processed.

• Ensure that all postpaid subscribers bills (e-Bills, Bill SMSs, Courier & Postal) are delivered/posted timely end of every billing cycle.

• Submission of Billing Operations related reports on a timely manner to internal & external stakeholders Senior Manager Assurance September 2019-December 2019 Hutchison Telecommunication Lanka (Private) Limited, Colombo, Sri Lanka

• Establish an IT-related, Internal Audit framework to identify information management systems/ processes that are vulnerable to external & internal risks and take appropriate actions to evaluate and mitigate the impact of the identified risks to the overall business.

• Evaluate the user access levels and access rights of information management systems and computer databases across the company to ensure that only authorized users are able to gain access to information, specifically information that is confidential in nature.

• Reviewing of controls & governance framework across the entire value chain of the organization to identify gaps leading to potential threats, which could impact the business.

• Support the Management to clear all Risk and Audit findings highlighted by Internal & External Auditors

Senior Manager Assurance November 2018-August 2019 Etisalat Lanka (Private) Limited, Colombo, Sri Lanka Acting Senior Manager Assurance December 2016-October 2018 Etisalat Lanka (Private) Limited, Colombo, Sri Lanka

• Development and implementation of strategies on Fraud Management, Revenue Assurance and Risk Management across the entire value chain of the company.

• Establish a Revenue Assurance and Fraud Prevention control framework to identify business processes that are vulnerable to risks and take appropriate actions to evaluate and mitigate the impact of the identified risks to the overall business.

• Monitoring and validation of daily revenue trends to identify revenue fluctuations which are likely to have an impact on company revenues.

• Analyze the credit/debit transactions, Top-up activities and gifting transaction records via third party platforms/billing platform to make sure that money available in the subscriber account are earned via legitimate paths.

• Formal reporting of KPIs and documentation of identified deviations with necessary approvals and consult with Etisalat Group RAFM team/Group Audit Committee to address Group reporting requirements.

• Conduct fraud investigations in partnership with other stakeholder departments of the company. Manager Fraud Prevention March 2013-November 2016

Etisalat Lanka (Private) Limited, Colombo, Sri Lanka

• Develop strategies to address subscriber and non-subscriber related fraud and risks, along the entire value chain of the company, including emerging fraud and risks in the industry.

• Investigate on all newly launched products to verify their configuration and the subscriber entitlement of the product against the product description; and identify gaps in product development which will lead to misuse of the product and take corrective measures for identified issues.

• Establish proactive controls to identify business processes that are vulnerable to risks and take appropriate actions to evaluate and mitigate the impact of the identified risks to the overall business.

• Implement aggressive controls to minimize and eliminate the losses due to illegal international call terminations (Bypass/SIMBOX) and support the carrier services team to achieve the budgeted international termination revenue.

• Formal reporting of KPIs and documentation of identified deviations with necessary approvals.

• Monitor the performance, configuration, and reports of the fraud management system to facilitate the smooth functionality of the system.

Assistant Manager Fraud Prevention March 2008-February 2013 Etisalat Lanka (Private) Limited, Colombo, Sri Lanka

• Develop & document techniques for fixing identified problem areas & ensuring re-occurrence does not occur.

• Ongoing assessments of the fraud detection rules and making changes where necessary.

• Daily monitoring of Fraud Management System (Business objects) reports and formal reporting of Fraud prevention activities.

• Coordinate with Company Fraud Management System Administrator/ vendor Fraud Management System help desk to identify and prevent administrative problems.

• Coordinate the actions with appropriate Personnel in the Company and Fraud Management System vendor when there are changes to the existing data feeds/reference data set up etc. Fraud Analyst April 2006- February 2008

Tigo (Private) Limited, Colombo, Sri Lanka

• To analyze Fraud Management System alarms & taking appropriate actions.

• Ongoing assessments of the fraud detection rules and making changes where necessary.

• Daily monitoring of Fraud Management System (Business objects) reports.

• Coordinate with Company Fraud Management System Administrator in administrative problems. AREAS OF EXPERTISE

Fraud Investigations

Revenue Assurance

Risk Management

Change Management

SIMBOX Solutions

Internal Audit

Billing Operations

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