Patient Care Customer Service

JENIFER VALINGO

** ******** ****, **** *****, Florida 32164 · 806-***-****

*******@*******.***

CAREER OBJECTIVE – RN Case Management

JANUARY 11, 2022 – PRESENT

RN CLINICAL SUPERVISOR FLAGLER HEALTH + PRIMARY CARE PALM COAST, FLORIDA

OVERSEE AND COORDINATE MEDICAL ASSISTANTS AND DAILY OPERATION OF CLINIC EVALUATE PATIENT CARE TO ENSURE EXCELLENT QUALITY OF CUSTOMER SERVICE ASSIST WITH PATIENT CARE AND OR PROVIDE COVERAGE FOR MEDICAL ASSISTANT AND CLINICAL CARE SPECIALIST

TRIAGE PATIENT PHONE INQUIRIES

CONDUCT INDIVIDIUAL MEETINGS TO EVALUATE PERFORMANCE CONDUCT INTERVIEWS FOR PROSPECTIVE NEW HIRES

MANAGE AND APPROVE TIME SHEETS

REVIEW CERTIFICATIONS AND LICENSURE

ASSIGN AND MONITOR TASKS AND DUTIES TO ENSURE ACCURACY AND TIME MANAGEMENT ADDRESS AND RESOLVE ALL PATIENT COMPLAINTS

LEAD BY EXAMPLE

ENSURE INFECTION PREVENTION POLICIES ARE IN PLACE AND FOLLOWED BY NURSING STAFF MONTHLY MEDICATION, SAMPLE MEDICATION AND HAND HYGEINE AUDITS ENSURE LABS ARE PROCESSED CORRECTLY PER PATIENT’S INSURANCE/MEDICARE BENEFITS PERFORM QUALITY CONTROL ON ALL LAB EQUIPMENT

MANAGE INVENTORY OF LAB SUPPLIES, OFFICE SUPPLIES AND MEDICATIONS ANNUAL INVENTORY

TRANSITIONAL CARE MANAGEMENT

IDENTIFY CRITICAL LAB AND IMAGING RESULTS

PHYSICIAN LIASON

WORK INDEPENDENTLY WITHOUT SUPERVISION WHILE MEETING GOALS AND DEADLINES ATTEND MANAGEMENT MEETINGS AND TRAINING OPPORTUNITIES ENCOURAGE POSITIVITY AND COHESIVE WORKING ENVIRONMENT IMPROVE WORKFLOW TO CONTROL OVERTIME

REVIEW AND MANAGE TIME OFF REQUESTS

MANAGE AND APPROVE TIME SHEETS

RECOGNIZE EXCELLENT PERFORMANCE

CONDUCT CORRECTIVE ACTION MEETINGS

COMPLETE ALL QUALITY MEASURES TO PROVIDE CONTINUITY OF PATIENT CARE RESOLVE PROVIDER, MEDICAL ASSITANT AND OFFICE STAFF ISSUES ENSURE INFECTION PREVENTION POLICIES ARE IN PLACE AND FOLLOWED BY NURSING STAFF CONTINUE DEVELOPING COMMUNICATION SKILLS.

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ESTABLISH GOOD WORKING RELATIONSHIPS WITH PHYSICIANS, MEDICAL ASSISTANTS AND STAFF

MAINTAIN MEDICATION INVENTORY, CLINIC SUPPLIES AND MEDICAL EQUIPMENT DEVELOP SYSTEM FOR DRUG SAMPLE INVENTORY AND RECONCILIATION REVIEW STATE AND FEDERAL REGULATIONS TO ENSURE COMPLIANCE BY ALL STAFF MEMBERS CREATE COMPETENCY SKILLS LISTS FOR ANNUAL REVIEW

IDENTIFY TRAINING OPPORTUNITES

PROVIDE EDUCATION AND TRAINING TO MEDICAL ASSISTANTS RECOGNIZE AND IDENTIFY TALENT AND ENCOURAGE GROWTH COLLABORATE TO ESTABLISH POLICIES AND PROCEDURES

PERFORM ANY AND ALL DUTIES AS ASSIGNED

JANUARY 5, 2021 – AUGUST 12. 2021

RN CLINICAL COORDINATOR/SUPERVISOR COMPLETE HEALTH FAMILY PRACTICE, ORMOND BEACH, FLORIDA

OVERSEE AND COORDINATE MEDICAL ASSISTANTS AND DAILY OPERATION OF CLINIC EVALUATE PATIENT CARE TO ENSURE EXCELLENT QUALITY OF CUSTOMER SERVICE ASSIST WITH PATIENT CARE AND OR PROVIDE COVERAGE WHEN NECESSARY CONDUCT INDIVIDIUAL MEETINGS TO EVALUATE PERFORMANCE CONDUCT INTERVIEWS FOR PROSPECTIVE NEW HIRES

MANAGE AND APPROVE TIME SHEETS

REVIEW CERTIFICATIONS AND LICENSURE

ASSIGN AND MONITOR TASKS AND DUTIES TO ENSURE ACCURACY AND TIME MANAGEMENT PROVIDE GUIDANCE

TRIAGE PATIENT PHONE INQUIRIES

ADDRESS AND RESOLVE PAITENT COMPLAINTS

LEAD BY EXAMPLE

ENSURE INFECTION PREVENTION POLICIES ARE IN PLACE AND FOLLOWED BY NURSING STAFF MOCK AUDITS

PREPARE FOR ACHA SURVEYS

ENSURE LABS ARE PROCESSED CORRECTLY PER PATIENT’S INSURANCE/MEDICARE BENEFITS WORK INDEPENDENTLY WITHOUT SUPERVISION WHILE MEETING GOALS AND DEADLINES ATTEND MANAGEMENT MEETINGS AND TRAINING OPPORTUNITIES ENCOURAGE POSITIVITY AND COHESIVE WORKING ENVIRONMENT IMPROVE WORKFLOW TO CONTROL OVERTIME

CREATE WEEKLY SCHEDULES TO ENSURE COVERAGE

REVIEW AND MANAGE TIME OFF REQUESTS

MANAGE AND APPROVE TIME SHEETS

RECOGNIZE EXCELLENT PERFORMANCE

CONDUCT CORRECTIVE ACTION MEETINGS

COMPLETE ALL QUALITY MEASURES TO PROVIDE CONTINUITY OF PATIENT CARE RESOLVE PROVIDER, MEDICAL ASSITANT AND PATIENT ISSUES ENSURE INFECTION PREVENTION POLICIES ARE IN PLACE AND FOLLOWED BY NURSING STAFF CONTINUE DEVELOPING COMMUNICATION SKILLS.

ESTABLISH GOOD WORKING RELATIONSHIPS WITH PHYSICIANS, MEDICAL ASSISTANTS AND STAFF

MAINTAIN MEDICATION INVENTORY, CLINIC SUPPLIES AND MEDICAL EQUIPMENT DEVELOP SYSTEM FOR DRUG SAMPLE INVENTORY AND RECONCILIATION 3

REVIEW STATE AND FEDERAL REGULATIONS TO ENSURE COMPLIANCE BY ALL STAFF MEMBERS CREATE COMPETENCY SKILLS LISTS FOR ANNUAL REVIEW

IDENTIFY TRAINING OPPORTUNITES

PROVIDE EDUCATION AND TRAINING TO MEDICAL ASSISTANTS RECOGNIZE AND IDENTIFY TALENT AND ENCOURAGE GROWTH COLLABORATE TO ESTABLISH POLICIES AND PROCEDURES

PERFORM ANY AND ALL DUTIES AS ASSIGNED

DECEMBER 2010 – DECEMBER 2020

PERITONEAL DIALYSIS RN III, CLINICAL COORDINATOR/SUPERVISOR DAVITA HEALTHCARE PARTNERS

ESTABLISH PEDIATRIC PERITONEAL DIALYSIS PROGRAM IN CLINIC WORK CLOSELY WITH PEDIATRIC NEPHROLOGIST, DIETICIAN AND SOCIAL WORKER REGIONAL CLINICAL OUTCOME CHAMPION

RESPONSIBLE FOR REGIONAL OUTCOMES AND GROWTH

LEAD NURSING TEAMS ON INITATIVES AND BEST DEMONSTRATED PRACTICES PROVIDE URGENT PD NURSE COVERAGE THROUGHOUT THE DIVISION BY SUPPORTING NURSES PROVIDE CLINICAL RECCOMENDATIONS

CREATE AND IMPLEMENT CARE PLANS

CONDUCT MOCK AUDITS

CHART AUDITS

TRIAGE PATIENT PHONE INQUIRIES

ENSURE PERITONEAL DIALYSIS DEPARTMENT IS SURVEY READY ENSURE INFECTION PREVENTION POLICIES ARE IN PLACE AND FOLLOWED BY NURSING STAFF SUPPORT HOME PROGRAM MANAGER IN REGIONAL OUTCOME MANAGEMENT PIPELINE MANAGEMENT

MAINTAIN EXCELLENT PHYSICIAN AND SURGEON RELATIONSHIPS OVERSEE AND COORDINATE PD NURSES AND DAILY OPERATION OF CLINIC RESOLVE CONFLICTS

ENSURE COMPLIANCE WITH POLICIES AND PROCEDURES

ON-BOARD AND TRAIN NEW PERITONEAL DIALYSIS NURSES

OBTAIN BLOOD SAMPLES FOR LAB TESTING

COVID-19 TESTING

PROVIDE ON-GOING EDUCATION FOR NURSES

TRAIN PATIENTS NEW TO PERITONEAL DIALYSIS INCLUDING URGENT START PATIENTS PROVIDE RELEVENT EDUCATION TO PATIENTS

EDUCATE PATIENTS ON ALL MODALITIES OF DIALYSIS INCLUDING PALATIVE CARE AND HOSPICE HOME VISITS TO ASSESS PATIENTS BEFORE ADMISSION TO DIALYSIS UNIT HOME VISITS AFTER PATIENT TRAINING IS COMPLETE

HOME VISITS ANNUALLY, MORE VISITS CONDUCTED WHEN NECESSARY CASE MANAGEMENT – 10 YEARS EXPERIENCE

REPORT TO HOME PROGRAM MANAGER AND LEADERSHIP

CONTINUE TO SEEK PROFESSIONAL GROWTH BY SERVING AS KIDNEY SMART SCHOLAR AND EDUCATOR

PD NURSE PRECEPTOR AND HOME REMOTE MONITORING CHAMPION EVALUATE PATIENT CARE TO ENSURE EXCELLENT QUALITY OF CUSTOMER SERVICE CONDUCT INDIVIDIUAL MEETINGS TO EVALUATE PERFORMANCE CONDUCT INTERVIEWS FOR PROSPECTIVE NEW HIRES

CONDUCT TELEHEALTH VISITS

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ASSIGN AND MONITOR TASKS AND DUTIES TO ENSURE ACCURACY AND TIME MANAGEMENT PROVIDE GUIDANCE

ADDRESS COMPLAINTS

LEAD BY EXAMPLE

WORK INDEPENDENTLY WITHOUT SUPERVISION WHILE MEETING GOALS AND DEADLINES ATTEND MANAGEMENT MEETINGS AND TRAINING OPPORTUNITIES ENCOURAGE POSITIVITY AND COHESIVE WORKING ENVIRONMENT IMPROVE WORKFLOW TO CONTROL OVERTIME

RECOGNIZE EXCELLENT PERFORMANCE

CONDUCT CORRECTIVE ACTION MEETINGS

RESOLVE PROVIDER, STAFF AND PATIENT ISSUES

CONTINUE DEVELOPING COMMUNICATION SKILLS.

REVIEW STATE AND FEDERAL REGULATIONS TO ENSURE COMPLIANCE BY ALL STAFF MEMBERS CONDUCT COMPETENCY SKILLS ASSESSMENT FOR ANNUAL REVIEW IDENTIFY TRAINING OPPORTUNITES

RECOGNIZE AND IDENTIFY TALENT AND ENCOURAGE GROWTH COLLABORATE TO ESTABLISH POLICIES AND PROCEDURES

PERFORM ANY AND ALL DUTIES AS ASSIGNED

EDUCATION

DECEMBER 2010

ASSOCIATES DEGREE NURSING, AMARILLO COLLEGE, AMARILLO, TEXAS MAINTAINED 3.0 GPA, COMPLETED ALL REQUIRED COURSES AND CLINICAL ASSIGNMENTS FRANK PHILLIPS COLLEGE, BORGER, TEXAS

COURSES COMPLETED

MAINTAINED 3.5 GPA

ACCOUNTING I & II

COMPUTER APPLICATIONS

SEPTEMBER 1979 – MAY 1981

DEKALB COLLEGE, ATLANTA, GEORGIA

CORE STUDIES

AUGUST 1975 – MAY 1979

HENRY GRADY HIGH SCHOOL, ATLANTA, GEORGIA

HIGH SCHOOL DIPLOMA

CORE STUDIES, LEADERSHIP COURSES IN ASSOCIATION WITH GEORGIA STATE UNIVERSITY, WHO’S WHO IN AMERICAN HIGH SCHOOLS, 1978, STUDENT BODY LEADER

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SKILLS

STONG CLINICAL KNOWLEDGE

EXCELLENT COMMUNICATION SKILLS

SELF-MOTIVATED

EXCELLENT TIME MANAGEMENT

STRONG PHYSICIAN RELATIONSHIPS

ABILITY TO WORK INDEPENDENTLY WHILE

MEETING GOALS, EXPECTATIONS AND

DEADLINES

PROFICIENT IN MICROSOFT SUITE

PHONE TRIAGE

ADAPT WELL TO NEW SITUATIONS, PLACES

AND PEOPLE

EMBRACE CHANGE AND CHALLENGES

DEPENDABLE, RELIABLE AND LEAD BY

EXAMPLE

FOCUSED AND INTENTIONAL

INTEGRITY

KEEN SENSE OF URGENCY, IDENTIFY

PRIORITIES

LEADERSHIP

I HAVE RECEIVED COVID VACCINES AND FLU VACCINE.

I CURRENTLY HOLD A FLORIDA RN LICENSE AND A COMPACT STATE RN LICENSE. I CONTINUOUSLY STRIVE TO LEARN NEW SKILLS IN ORDER TO PROVIDE HIGH QUALITY PATIENT CARE AND BE A RESOURCE TO THE NURSING TEAM. INTEGRITY HAS AND STILL IS A CORE VALUE FOR ME. ALWAYS DO THE RIGHT THING, EVEN WHEN NO ONE IS WATCHING. I AM ALWAYS WORKING ON ACHIEVING MY PROFESSIONAL GOALS BY PARTNERING WITH LEADERSHIP AND MENTORS. I WAS IN A LEADERSHIP POSITION FOR ALL COMPANIES. I SPEAK TO TEAMMATE ISSUES, PREPARE REPORTS, IMPROVE CLINICAL OUTCOMES AND OVERSEE NURSES AND MEDICAL ASSISTANTS. I WAS ACTIVE IN KIDNEY SMART RENAL EDUCATION PROGRAM AT DAVITA SINCE INCEPTION. I WAS HONORED WITH THE CONTINUOUS IMPROVEMENT AND INTEGRITY AWARD. I WAS GIVEN THE SHINING STAR AWARD FOR EXCELLENCE IN 2018. MY GOALS CONTINUE TO BE PROFESSIONAL DEVELOPMENT AS A CLINICAL LEADER, DEVELOP CLINICAL AND PATIENT EDUCATION, BUILD ON MY TRAINING AND ROLL OUT NEW CLINICAL INITIATIVES.

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