JAYNE THOMPSON

Oklahoma City, OK

www.linkedin.com/in/jaynethompson14/

405-***-**** adz3t1@r.postjobfree.com

OPERATIONS MANAGER – HUMAN RESOURCES LEADER – PROJECT MANAGER

A catalyst for innovation, change, and process improvement; transforming complex business challenges into focused growth solutions by integrating people, processes, and technology. A strategic business partner, operations leader, and trusted advisor with extensive national / multi-site / corporate & division level experience instituting best practices and innovative solutions in large, diverse, multi-site, 24/7, union and union-free environments. Operations AND Human Resources leadership skills with 20+ years of progressive career growth strategically shaping and leading the organization by supporting all associates, leaders, and trustees under continuous cost-control, sales growth & profit goal pressure.

Proven success aligning goals and objectives while driving associate engagement, fostering continuous process improvement, improving communications, enhancing employee commitment, morale, and productivity, and utilizing tactical approaches to attract and retain top talent. Applied regulatory compliance (FMLA, LOA, ADA, ADEA, ERISA, NLRB, EEOC, SCA & DBA) plus HR policies, Collective Bargaining Agreements and Business Code-of-Conduct requirements.

Positive and effective leadership, communications and people skills partnering with all levels. Training & development expertise including measuring and qualifying success while leading and/or contributing within team based and individual assignments and managing multiple projects and competing priorities. Key skills include:

Talent Attraction, Retention & Evaluation Positive Employee Relations

Performance Management Training & Development

HRIS – Database Risk Management / Covid-19 response

Strategic Business / Operations Planning Compensation, Benefits, Bonus, Incentives

Organizational Alignment & Management Regulatory & Contract Compliance

Conflict Resolution / Communications Succession Planning

PROFESSIONAL EXPERIENCE

Chloeta Holdings LLC / www.chloeta.com Oklahoma City, OK 06/2022 – 05/2023

Private and Government contracting services.

Vice President of Operations

Director of Government Services

Ingredion Inc / www.ingredion.com Westchester. IL 08/2021 – 05/2022

A leading global ingredients solutions company. Ingredion makes sweeteners, starches, nutrition ingredients and biomaterials used by customers in everyday products from foods and beverages to paper and pharmaceuticals.

Contracted Project Coordinator – Fully Remote (working under the direction of the HR Strategy Director with Deloitte Consulting LLP)

Project Coordinator for Human Resource Transformation project with ServiceNow/Workday implementation.

QUAD NYSE: QUAD / www.quad.com (Multi-Site) HQ Sussex, WI 2015-16 & 2019-05/2021

A $4B sales / global provider of multichannel communications solutions including e-commerce creative advertising, digital marketing (search, display, mobile, and social) consumer magazines, special interest publications, catalogs, retail inserts/circulars, direct mail, and in-store signage/displays to and product packaging with 50-plus production / distribution facilities on three continents.

Sr. Human Resources Business Partner: Oklahoma City, Fernley, NV, Dallas & Lufkin, TX – Closed

Strategic partner and contributing member of the division senior leadership team. Trusted HR advisor to the Executive, Operations, and Business Unit Directors of 4 production / distribution plants with 700+ (union-free) associates. Collaboratively developed and successfully drove people strategies for all locations. Anticipated, adjusted, and adapted to ever-changing business, economic, technology, regulatory, and geo-political and pandemic / Covid-19 conditions.

CHOCTAW DEFENSE www.choctawdefenseservices.com Midwest City, McAlester, Hugo, Durant, OK 2013-2015 & 2016-2018

Choctaw Defense Services, Inc. is a tribal-owned, Certified Small Business 8(a) contractor offering program management, maintenance, facility support, and staffing services to government and commercial clients across the globe.

Capture and Proposal Director 03/2017 – 10/2018

Corporate Human Resource Director 04/2016 – 03/2017

Capture and Proposal Manager 09/2014 – 07/2015

Purchasing Specialist 05/2013 – 09/2014

Additional Career & Project Management Experience

Administrator Central Okla Care at Home

Contract Specialist Public Strategies, OKC

Sr. Program Manager Chloeta

Case Worker II OKDHS-Tulsa, OK

Licensed Insurance Agent Bedford TX-Tulsa, OK

General Manager Harris Discount Dental Supply, Edmond, OK

General Manager Omnicare Pharmacy, Oklahoma City, OK

Marketing Coordinator Respicare, Orlando FL

Director of Marketing & BD Grace Hospice, LLC, Tulsa, OK

Marketing Coordinator PharmCare

Director of Operations NeighborCare Pharmacy

EDUCATION/TRAINING/CERTIFICATION

Education: Master of Science in Management, Southern Nazarene University, Bethany, OK – Organizational Development

Bachelor of Arts in Human Resources, Southern Nazarene University, Bethany, OK – Human Resources Mgmt

Certifications: Insurance License #1686604 General Lines, Life, Certified Purchasing Professional, Accident, Health & HMO, Property & Casualty(expired), Home Health Administrator (expired), PHR (expired), Certified Purchasing Professional

Development: Diversity Equity and Inclusion (DEI) training, Strategic Leadership Team Development, Communications plus Performance Planning & Management, Setting Expectations, Reviewing and Evaluating Progress & Performance, Analytical Problem Solving, Proposal Development, Compliance Analysis, Event Planning, Contract Transitioning.

Process: Continuous Process Improvement and Lean Six Sigma (White Belt) principles including Total Quality Management.

Compliance: HR Policies, Business Code of Conduct and Labor Law / Legal Compliance training including Workplace & Sexual Harassment and Substance Abuse awareness and prevention.

Systems: MS365®: Excel, Word, PowerPoint, Teams, Outlook & Edge user skills plus an applied knowledge of Business Data-Management and HRIS programs. Intuit QuickBooks, Sage Dac Easy, Sage Abra, Deltek, TMA, Sharefile, Oracle, Fu

Safety: Safety, OSHA compliance & Hazardous Materials (MSDS), training plus Personal Protective Equipment (PPE), and Emergency Procedures / Evacuation.

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