TORI EASLEY

Cell: 240-***-****

adz3sa@r.postjobfree.com

Excellent Interpersonal Skills, Temperament, Listening, Conflict Management Skills, Customer Service, Cash Handling, Correspondence Writing, MS Word, MS Excel, MS Outlook, Adding Machine, Postage/Fax Machines, Forecasting Sales Goals, Communication/Organization, Training, Records Management, Accounts Payable and Receivables, Collections

WORK HISTORY

Ourisman Hyundia Laurel Md.20708

October 2019-November 2022

Dispatch Manager

• Works varying hours to support the needs of the business

• Answers incoming calls promptly and accurately

• Maintains accuracy of ticket management system

• Schedule delivery completion times on all manifest

• Ensure drivers call after every deliveryJ

● Route drivers on Dispatch trax on routes daily runs

● Records missed and/or re-delivery problems

● Ensure delivery manifest and stop records are complete by deadline

● Manages the dispatching of trucks

●Take care of drivers payroll on a weekly basis

●Driver’s turn in the routes and maintain the cash,checks and credit card tractions on a daily basis

●Answer emails and conference calls on a weekly bas

• Notes driver and/or helper for each delivery on manifest

• Reschedule customers that did not receive product

• Records missed and/or re-delivery problems

● Route drivers on Dispatch trax on routes daily runs

● Records missed and/or re-delivery problems

Dispatcher III

MFRM INC, Odenton Maryland

September 2016-August 2018

• Works varying hours to support the needs of the business

• Answers incoming calls promptly and accurately

• Maintains accuracy of ticket management system

• Print accurate pick lists

• Schedule delivery completion times on all manifest

• Ensure drivers call after every delivery or stop

• Records delivery completion times on all manifest

• Notes driver and/or helper for each delivery on manifest

• Reschedule customers that did not receive product

• Records missed and/or re-delivery problems

• Submits completed delivery manifests and stop records by deadline for payroll purposes

• Faxes on hand inventory list to stores by 10:00am daily

• Completes other projects and special assignments as requested by manager or Senior Operation Management • Payroll for delivery drivers on Service Unit Delivery Reports on a daily basis

• Payout the drivers for the routes that’s been completed on a day to day basis

• Ensure delivery manifest and stop records are complete by deadline

• Manages the dispatching of trucks

Dispatcher II

Sleepy's LLC, Odenton Maryland

February 2013 - September 2016

• Assisted customers both in person, over the phone and on the computer with the processing of orders • Assisted with quotes, collection, filing of accounts, accounts payable and receivables, clean of office • Followed up on leads, and assist in development of industrial, commercial for Commercial Accounts

• Prepared merchandising, stocking, inventory levels and pricing responsibility and assisted with sales promotions • Learned product line and product benefits and features to explain to potential new customers, new employees, staff • Organized office space, used problem solving on account discrepancies, used multi-task in a fast-paced environment • Assisted outside sales personnel on an ongoing basis, which included sales calls, quotes and providing information • Provided supervisory and team leadership on an occasional basis when site management was absent from main office

Bonefish

Owings Mills Md.

May 2015-September 2016

• Open the door for the customer

• Interact with the customer and make them feel welcome

• Take their order and place it in the Bonefish computer (laptop or iPad) navigating through the screens • Collect the customer payment cash or credit card

• Provide the ordered food quickly as possible

• Go over the order with the customer to make sure the order is correct

• Prepared food for the next day

• Create schedule for preparation

• Manage employees for the backroom

Shift Manager

Wawa, Beltsville, Maryland

March 2011 – May 2012

• Provided exceptional customer and interpersonal skills to ensure prompt and accurate response to each customer • Managed and oversaw current and new sales associates in compliance with WAWA guidelines, regulations, etc • Exhibited strong organizational skills to include maintaining a safe clean store for all associates and customers • Performed special projects to assist in store operations, merchandising, stocking, inventory, price reductions • Trained new hires on all store operations, maintained attendance records, assigned staff to store positions • Trained new hires on cash handling procedures and cash register policies and procedures, safety measures

PEPCO Holdings, Inc., Washington, DC

December 2010 – February 2011

• Completed one week training on how to properly read business and residential meters, received certificate completion • Assigned to government accounts to read their meters for billing purposes and issuance of monthly statements

Center Manager

ACE Cash Express, Laurel, Maryland

July 2008 – July 2010

• Managed the entire center’s sales productivity goals in receiving and cashing checks

• Participated in weekly Center Managers’ conference call with District Manager

• Hired, trained, and supervised new employees coming into the Center

• Ordered supplies and equipment on a monthly basis for the Center, managed cash processing • Communicated daily with all employees the Center’s production and customer retention goals • Responded to all customer and employee inquiries on checking cashing, check endorsements • Trained new employees on different products offered by the Center such as Western Union, Telegrams, etc.

Supervisor/Dispatcher

Verizon, Laurel, Maryland 20708

November 2003 – June 2008

• Managed a 15 person unit that was responsible for both inbound and outbound Verizon customer calls

• Trained new reps on billing procedures and on different products that reduced the customer’s bill • Trained new reps on how to operate office machines, scanners, voice mail, and personal computer • Trained new reps on how to examine customers’ business accounts and offer the best alternatives in reducing invoice • Monitored reps on individual calls to ensure that Verizon quality standards were being followed • Prepared a daily report for Department Manager and Director reflecting the team’s sales production goals • Attended supervisors’ meeting which were held every other day within the Department

• Established team goals based on the department goals shared by the Department Manager

PROFESSIONAL DEVELOPMENT

Certificate of Completion, Computer Technology, June 2005

Certificate of Completion, Propane Gas and Technology, February 2014

Certificate of Completion, Customer Service Skills, November 2014

EDUCATION

Laurel High School, September 1992 – May 1996

References Available Upon Request

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